The folks that work here are incredibly thoughtful and take such good care of our animals.

The staff is very helpful with any concerns The doctors are very good with our pups We have been patients for over 8 years read more

Overall nice people and very gentle with my Guinea pig. I went here because I was told they had an exotic animal doctor that could take a look at her because I was worried about her since she was suddenly not being herself. They weighed her, checked her ears, heart, and mouth and said she was healthy and recommended maybe a little more vitamin C. The price was about $105, not sure if that's excessive or not since we've never had to go to the vet before. But 3 days later my healthy Guinea pig passed away in my arms and they called not even 5 minutes later asking how she was doing. As if they knew she was supposed to pass away soon. It just didn't feel right but maybe that's just me. They offered to do her necropsy for free but I would prefer to let her be. I would've paid more to save her too, but may she rest in peace instead. read more

they only want money and to keep you coming in with your pet and never really solving the issues. very rude staff.

Shallow (incorrect) guessing diagnosis. Had they had an ultrasound, we may have been able to save her. We'll never know what was wrong now. I just remember her wagging her tail when I picked her up to take her there. She's gone now. He described some of the reactions as the problems. Costs weren't terrible but seemed a little excessive. Now, Evansville is a small insignificant town so I don't know where to go for better care but before next time, I'm going to look HARD. We've been to maybe 3 other vet places here in E'ville & I don't think they would have been better. They seemed OK. Concerned & accommodating-went out of the way to help. They do plenty of business & I'm sure they help lots of folks but we needed smarter, better. read more

We loved the vet, but after calling to schedule and appointment and being told since we haven't been in a few years "we are not their client", I will make sure I am NEVER their client. When someone calls for help and that's how you respond.. really? Horrible people skills.. read more

This place is amazing! I'm from Brooklyn but am visiting family and have brought my 10 pound rabbit with me. He appeared to go into stasis and I was extremely worried. They worked us in within minutes of calling them. Found out his back molars were overgrown. They did the procedure for his teeth and I was able to bring him home that day. The staff were EXTREMELY knowledgeable (which can be hard to find a vet that is knowledgeable about rabbits) and so kind. They set me up with a plan to treat him at home and keep track of his teeth. They have late night hours (which helps avoid a trip to the emergency vet). They were so kind and helpful, I can't say enough!! Thank you!! read more

On March 16, 2023 Dr. Vivian Ramos saw my dog, Toby, for an annual exam. She diagnosed him with a cavity stating the hole was so large she "could park a truck in" it and recommended an extraction. I was made to think my dog was in pain due to a very large cavity and felt compelled to follow veterinary recommendations. On April 10, 2023 Sarah Ganster under Dr. Ramos' supervision saw Toby for the extraction. When my husband picked Toby up, he was informed no extractions had been completed and was charged $429.39. I immediately called for clarification. The front desk transferred me to Sarah who was very rude and demeaning. I was then transferred to Dr. Ramos who showed no empathy. I was then transferred to the manager Mandy who offered another "complimentary" exam in 2+ weeks to clarify the misdiagnosis or missed diagnosis of a cavity. After having to reschedule due to my infant being ill, on May 10, 2023 Dr. Ramos saw Toby for the follow-up exam and confirmed he did not have a cavity and the tooth did not need to be extracted. Because my dog was misdiagnosed and I was charged $430 for a treatment I would not have opted for had I received accurate information, I requested a refund. Mandy told me either Dr. Ramos could perform a "complimentary" dental prophylaxis on one of my other dogs (all 3 other dogs have seen Dr. Kilbane in the last 2 months and he did not recommend this for any of them) OR they could refund me BUT would refuse to see any of my animals again. I would not allow Dr. Ramos to treat another one of my dogs. I again requested the refund and a letter from the practice stating they acknowledged my dog was misdiagnosed and the charge should be refunded but they would force me to find a new vet. Mandy stated Advent's lawyer would have to write the letter and check, but I was able to obtain all of my pets' vet records before leaving. Fortunately, we were able to drive straight to another vet's office and make appointments to establish all 4 of my dogs as clients there. I told Mandy I would contact her next week if I hadn't heard from her about the letter and check. I would not recommend Dr. Ramos as a competent vet, but I would have highly recommended Dr. Kilbane until he revealed his character during this situation. We have been clients for 5 years and I am extremely disappointed in this practice. read more

My husband and I have taken our 3 dogs here for a couple years and I was always surprised that they never seemed to remember us or our dogs. We always had to remind them of our dogs names and what happened at the last visit. It seemed like each visit they were running unnecessary tests to rack up the bill but us, not knowing any better, trusted them to take care of our fur babies. The final straw came when I took one of my dogs for his regular allergy shot and casually mentioned that he looked like he was losing weight. I was largely unconcerned about this since his behavior, mood, appetite, sleep, potty habits, etc had not changed. Instead of giving my dog his allergy shot, they continued to worry us about his weight and insisted we run a multitude of tests as they believed his weight loss was a symptom of something very serious. Of course we let them run anything they felt he needed. They ran a thyroid panel, urinalysis, and a bunch of other things I can't quite remember with a bill almost $500.00!! They sent us home with no answers and no allergy shot. The next day I woke up to an EMAIL from Dr Vivian Ramos which stated my dog was in stage 2 of Kidney disease. I could not believe the callousness to send that news over an email. She did not even provide a solution or try to schedule a follow up appointment. I was shocked at the way everything had been handled so far. I decided to take my dog to a different vet and get a second opinion. The new vet was amazing. She looked at my dogs blood work and lab results and read the email from Dr. Ramos and disagreed with the kidney disease diagnosis. She asked to take radiographs of my dog to see what his insides looked like and I agreed. The radiographs showed that my dog had a lot of gas and it turned out to be worms. It was $50 to treat him and he immediately put his weight back on. I reached out to Advent to let them know and they would not even let me speak with Dr Ramos. I wanted a refund and an apology and got a "I'm sorry you had a bad experience here." STEER CLEAR OF THIS PLACE. Your animal is just a bag of money to them. read more

Best vets in town! Dr. Kilbane specializes in exotics, wildlife, and zoo animals. But he does an excellent job with dogs and cats as well. Dr. Ramos is so knowledgeable and caring she will even spend the night at her clinic to watch over sick animals. They are both kind and caring and the staff is amazing as well as personable. read more