I have been going here for a while now and it always takes a long time to get seen here or I would…read moregive 5 stars. When I have a scheduled appointment I am never seen on time. I have to always wait longer than scheduled. When I have labs I am in and out quickly. The staff here are very friendly and polite, but I just think that they may be understaffed and overworked.

1 STAR - A PATTERN OF INTIMIDATION, DISMISSAL, AND FAILURE OF BASIC CARE…read more I waited a long time before writing this review because I wanted to be fair and accurate. Unfortunately, after multiple emergency room visits, I feel an obligation to document what I experienced so other patients -- and leadership -- understand what is happening here. This was not one bad interaction or an overwhelmed shift. It was a pattern of deeply inconsistent care, ranging from truly exceptional compassion to behavior that was dismissive, intimidating, and completely inappropriate in a healthcare setting. THE STAFF WHO DID IT RIGHT It is important to acknowledge the individuals who genuinely embodied what emergency care should be: * Katie, RN -- Calm, compassionate, grounding, and professional during a severe panic attack. * Stephanie, BSN & Douglas, LVN -- Absolute angels. Consistently kind, attentive, patient, and humane across visits. * Matthew, PA-C -- Took the time to listen without judgment and treated me with respect. * Initial Security Team -- Treated me with dignity and kindness, helped me safely off the floor during a panic attack. * Alexandra Rogers, Phlebotomist -- The best blood draw experience I've ever had. Gentle, skilled, and compassionate. * Amber C., Patient Access Specialist -- Warm, welcoming, and grounding. * Third ER Visit Physician (MD) -- Truly exceptional bedside manner, professionalism, and advocacy. I am genuinely honored to have received her care. These individuals are the only reason this review is not zero stars. THE DISTURBING PART During my first ER visit, I witnessed a young boy experiencing crushing chest pain that went unaddressed for an alarming amount of time. His mother explained he had fallen while playing sports and the pain had worsened to the point they came to the ER. Watching a child in obvious distress without timely escalation was deeply upsetting. When I attempted to document events using voice-to-text, the response from staff escalated instead of de-escalated. * Anna, RN spoke to me rudely, told me to "sit down," and warned me not to record. * The interaction became confrontational rather than therapeutic. SECURITY USED AS INTIMIDATION Instead of calming the situation, Evan L., Security, was called. He told me I needed to "be respectful" or I would be forcibly signed out AMA without receiving care. His tone and presence felt punitive and coercive. Being threatened with loss of medical care while already in a medical crisis was frightening and inappropriate. Hospital security should exist to protect patients -- not intimidate them or threaten removal of care. A MOMENT THAT SHOULD NEVER HAVE BEEN NECESSARY Later, as I was returning from my own EKG -- which was significantly worsened due to the stress of the earlier nurse and security interaction -- I saw that the boy with crushing chest pain was finally called for an X-ray. His mother and I shared a brief moment of relief that his pain was finally being taken seriously. It should not have taken that long. DENIAL OF BASIC HUMAN NEEDS During a severe panic attack, I repeatedly asked multiple staff members for water. No one brought me any. I only received water because a friend brought it from outside the hospital. Denying water to a patient in acute distress is unacceptable. ADDITIONAL UNPROFESSIONAL CONDUCT * Clarissa, ED Tech treated me disrespectfully and refused to tell me my weight after I requested it. * Alyssa, LVN rushed my discharge, provided no education, and failed to ensure prescriptions were sent. The pharmacy later confirmed they received nothing, including essential asthma medication. * Andy, PA-C appeared distracted, failed to provide water, refused to identify himself during a follow-up call, and hung up without resolving a medication issue. These failures delayed care and caused unnecessary stress. FINAL THOUGHTS This emergency department has outstanding individuals, but also serious systemic and cultural problems that cannot be ignored. No patient should ever: * Be intimidated by staff or security * Be threatened with removal of care * Be denied water during a panic attack * Be rushed out without education * Leave without essential medications I sincerely hope leadership and patient safety teams take this review seriously. Patients deserve safety, dignity, and compassion, especially in moments of crisis. 1 star

They are very good you don't wait long. They are in an Older building but it is clean and the staff…read moreis nice.

My experience at valley industrial was pleasant. Jackie and the rest of employees are respectful…read moreand very professional. They take their time to explain to you the process and steps. Thank You Jackie..

I recently started a new job and the employer recommended this business to complete my work…read morephysical and a TB skin test. I had to pay out of pocket but my new company will reimburse me. $70 for a physical and $35 for a TB skin test (excellent price). The lobby is very clean. Staff is efficient. I did not have an appointment and came as a walk-in and did not have to wait more than 20 minutes before being seen. Hours are 7:30am-6pm Monday-Friday. They have one doctor and some nurse practitioners/physician's assistants on staff so it runs smooth. Total time from beginning to end of visit (as a walk-in) was one hour. Not bad for a Friday and during lunch.

Have been going here for 4+ years and I always have good service. Staff is always friendly and…read morehelpful. All three doctors I have seen are attentive and helpful. Glad to have them on my medical team.

Been coming here since about August now and even thought they're not cheap (even with insurance) I…read morelove how helpful the staff is and the information they've provided me these past few months. As I write this, I'm currently stuffy, perhaps from an oncoming cold or actual allergies but I can honestly say I'm better educated on the causes and triggers for allergies and will take appropriate steps to squash this stuffiness. If you live in the valley and suffer from allergies, I recommend you give this place a try. They accept most insurance and the staff is super friendly and helpful.

I had some health concerns that I was worried about & they were able to see me the same day. Kind,…read morelistened to all my concerns without feeling rushed. I felt heard, they gave me some good advice, and I feel relieved. I will sleep better tonight!

Erin is amazing. She has been so caring and compassionate with my mom. She takes the time to listen…read moreand never seems in a hurry.

I've been to Baum 5 Star several times and always was able to get in quickly and greeted with very…read morefriendly and knowledgeable staff. I have recommended this establishment to lots of people yrs ago and they still go there as well Everyone is happy with the medical there

I get a monthly IV infusion in their IV lounge. Very friendly staff. I have zero complaints.read more

Ive been going here for years. Always got good care. Things have changed. My A1C was 1300. I got no…read morecall. That number will put you in the hospital. Life threatining. No call. I found out a few months later at my next appointment. Now thats unprofessional

I have only great things to say about Immediate Care. The staff are professional, helpful, and…read morekind. I truly felt they cared about my health. Angelica helped me with a referral and took time to talk to me about it. Dr. Mike took time to listen to me when other doctors didn't. I'm finally getting the care I have been asking for because Immediate Care employees cared. Thank you!!