Not the best experience. They are definitely on the higher end of pricing for rentals in the Ozarks. I made the reservation they took the $300 deposit. I asked if I would get a confirmation number or an e-mail. Carissa, took my reservation, told me no I would see the $300 on my card. I get a call a few days later from them saying there was no e-mail on my reservation to send me an e-mail confirmation (lol). I arrive to rent the boat and was informed $50 of the $300 deposit was non-refundable for insurance. This was news to me, as it wasn't said over the phone or noted in the confirmation e-mail. All Daniel said was "well she was supposed to tell you" We pushed to call his boss and all Mr. White (maybe the wrong spelling of his last name) said was "those are the terms they accept or we can cancel the boat" Great customer service! If we cancelled we didn't get a boat as all other places we called were sold out. We are told by Daniel the insurance covered us if we totaled the boat or there is any damage we are 100% covered. So we are signing the paperwork and ask where it states we have insurance coverage. Daniel looks, can't find it. Calls Mr. White again and Mr. White informs us it is in the Terms and Conditions on the website. THEN, he explains the insurance is only to cover damage from $300 - $2,000 worth of damage, not if we total the boat. So the people working here don't really know what they are selling, talking about, or properly explaining to you what you are signing. There is nothing in the confirmation e-mail explaining the $50 insurance. There is nothing in the confirmation e-mail pointing you to the terms and conditions on the website. They are not even allowing reservations to be made on the website! So why would I (or anyone) go fishing through the website to find the terms and conditions. It all felt very sneaky and scam-y. The boat was nice and worked well on a busy weekend in the Ozarks. So for the boat I am giving 2 stars, but I would try to rent somewhere else if you could. read more