Joined several trips. Great service, especially Ms Sweet Yuan is very helpful and detailed. Highly…read morerecommend.

这次参加了文景假期主办的欧洲9国游，觉得甚是愉快，收获颇丰。在此感谢文景假期旧金山店的谭小姐与导游邵璋先生。read more

They have set us up two trips and they were both great! Well planned worth every penny. If you've…read morenever used a person to plan a vacation, it is worth it as I get so much more out of my trips now! The trips we went on were multiple stops in Europe (London, Paris, Amsterdam and Berlin). We got in so much and stayed in amazing places. When my partner originally suggested that we go on a trip to Europe, I was concerned that I would have to do tons, and tons are planning to get a lot out of it. We had so many amazing adventures! And I barely had to do anything. Highly suggest if you ever wanted to do a multi jump trip, do it! Our second trip was to Iceland with my parents as well so it was great having to only worry about my parents inability to pack well and my mom and her new hip (yeah, it was interesting timing. She recovered well but it was still new hip) and not about the travel or such. We had a private guide as well. (sidenote, since I never tried going to Iceland without a guide not personal experience but, one of my moms doctors mentioned that they went to Iceland, but it was kind of scary because they were on this one lane Road and they said really scary.... When they suggest a guide, take a guide. It just takes a lot of the worry out.) When things went sideways they were very responsive and helped get things fixed quick. Would use again. For the hotels and such we did confirm the prices and they were in line so no weird pricing issues for us. We heard of scams so just saying we did compare so we wanted to share our vetting.

We had the pleasure to work with Irene for our 2nd international travel needs, this time to…read moreThailand. Thailand has been on our "bucket list" and being invited to a Thai wedding provided the incentive to make Thailand our next international destination. From the moment we contacted Irene, we knew were would be in good hands (was there any doubt?)! After providing responses to Irene's questionnaire regarding our interests and desires about Thailand (along with several emails, text messages, and phone conversations), she provided an excellent itinerary that included flights, private tours, private drivers to and from airports, superb accommodations, and expert guides. During our 5 nights in Bangkok, Irene curated a centrally located hotel in Bangkok, an informal food tour in Chinatown, and an exceptionally knowledgeable local guide to introduce us to the some of the most historically important temples in Bangkok and Ayutthaya. During our first 4 nights in Chiang Mai, Irene curated a modern-styled hotel minutes away from the legendary Night Market (a must experience). We had the pleasure of touring Chiang Mai and the hills of Doi Inthanon National Park with an experienced and friendly local guide. There is no substitute to having a local guide to provide insights and knowledge about Thai culture, food, and history. Additionally, Irene had arranged a private cooking class where we prepared 7 Northern Thailand dishes, all delicious!! Our last 3 nights were spent at the Onsen at Moncham, a Japanese-themed retreat in the mountains before returning home. Although Irene provided many options for our destinations/events and hotels, our itinerary was completely customizable and ultimately, our choice. Whether you want to experience Thailand on the beaten or unbeaten path, but with comfort, reliability, and service, let Irene at Travel Darlings handle your needs!

Rosie did such an amazing job planning our 10 day trip to Slovenia & Croatia. It was filled with…read morethoughtful events, places to see, and things to do. Rosie worked with us to provide the best experience possible based on our interests and nailed it. My wife and I talk about our trip everyday. We will be working with Rosie again!

We had the worst experience with this travel agent, Rosie Allara. We planned our trip to the Middle…read moreEast - Jordan and Dubai. Both my husband and I have very busy schedules, we did not have time to do the planning ourselves, we needed a travel agent to do it for us. We clearly expressed it to Rosie. First red flag was on our first phone call. Our expectation for this call was that the travel agent would spend this call gathering information from us and asking questions about what we wanted this trip to be. Instead, after the initial couple of general questions, she started looking at prices of the hotels on her computer while we were on the phone and telling us what they were. After the first 15 minutes of this, we tried to steer her into what we thought the main purpose of the call was, but she would jump from one topic to the next and to the other and then back to looking at hotel prices again. It felt like she could not organize her thought process. Finally, after 45 minutes of being on the phone and being exhausted from a lot of jumping around and not being able to communicate to the agent in the organized manner, we decided to end the call with the agreement that we would communicate by email. Rosie started looking for the airfair for us. Her prices were very high and the flights she kept offering were at a very inconvenient hours - in the middle of the night or very early in the morning or with very long layovers that would make the flight unnecessarily long. We explained to her that we prefer more comfortable times and flights since it was going to be our vacation. That did not change anything. After a lot of back and forth, we felt a lot of stress and pressure where she would say that there was nothing else she could find from her wholesaler. Feeling between the rock and a hard place, we ended up going on-line and looking for tickets ourselves. We found a very good price on Priceline, 35% less expensive that her price with comfortable hours and flights. We told her and she was OK with us purchasing the tickets on our own. Now, we thought that the rest of the trip - hotels and organizing the itinerary would be fun and easy. Boy, were we mistaken. Rosie gave us an approximate/1st draft itinerary with some hotel suggestions. Being first time to the Middle East, we had questions about the itinerary and we did not like some of the hotels that she proposed. It would take her several days to respond to each email, and in her response she would ignore half of our questions. We had to send follow up emails, she would not respond for several days, then respond with half of the answers again. That was about the itinerary. When we asked for restaurant recommendations, entertainment recommendations, walkable streets where we could walk around in the evening, she would not know the answers at all. Her answer was "The information that I have is old and outdated, you can get this information from your hotel." Really? isn't it your job, as a travel agent, to have an updated information? Isn't this why we needed a travel agent so we don't have to scramble for this information when we are in a foreign country, not speaking the language. It was back and forth, we were running out of time, it was getting close to our trip time, we were not making any progress. She would not care about our time, she did not care about the information that we asked for. After 1.5 months, we felt that we did not accomplish anything, we did not get passed that first draft of the itinerary and unsuitable hotel recommendations. She did not complete a single thing for our trip. The only item that we had after working with Rosie for 1.5 months was the plain tickets that we purchased on our own. After depleting all our patience and being completely stressed out, we had to find another travel agent. Fortunately, he did a great job for us and we ended up having a great trip. As far as Rosie is concerned, even though she did not get anything done for our trip, she refused to refund the $300 fee that we paid her to prepare our trip. We believe that Rosie is completely disorganized and lacks knowledge in the travel industry. She indeed has outdated information from the time when she travelled to the Middle East herself 10 years ago. Even bigger problem is that she is not willing to do a new research and provide her clients with the new, updated information. If she is not interested in updating herself and all she does is re-use the same information year after year after year, she should not be in a travel industry that is constantly changing. In our case, we asked for a new information (like anybody else would), she just ignored us, did not respond to our emails, dragged her feet, ignored our questions, and wasted our time hoping that we would just go with it. Awful experience!

"It ain't necessarily so The things that you're liable…read more To read in the Bible, It ain't necessarily so" (George Gershwin) "I can't get up out of bed With this crazy feeling in my head Get up; get your man a bottle of red wine" (Eric Clapton) A 1.2 rating over 800 reviews? Well, it ain't necessarily so in my personal experience, because Viator sure exceeded a 1.2 with their San Francisco Super Saver: Muir Woods & Wine Country Tour. Our pickup at the San Francisco Hilton was pretty much on schedule, and by the time we made our last pickup, we had a crew of 26. Our driver/tour guide Glenda led us to a one-hour visit to Muir Woods National Monument, a lunch stop at Sonoma Plaza, three tasting experiences at Napa & Sonoma wineries, and a Golden Gate Bridge scenic photo stop. The bus was comfortable, but we were disapointed to see the charging outlet did not work. It was a long day with quite a drive to the multiple destinations. IMPROVEMENT OPPORTUNITIES Timing of the various stops can be improved with more time at Muir Woods and letting the passengers know that having a US National Park Pass will save you from paying the admission fee you will otherwise have to. We could have used more time at Sonoma Plaza. Mayo Winery was the best, and we could have used more time there. We could have used less time at the Ru Vango and ESPECIALLY Jacuzzi Wineries. The GG Bridge stop was fine. We experienced none of the customer service issues so many Yelpers wrote about. It would have been nice for the tour to have arranged a group photo of us somewhere. PRO TIP We saw references to the tour as operated by Viator AND Extranomical Tours, and that was confusing. We found out that Viator is basically a clearinghouse that sells tours for multiple tour companies including Extranomical. Viator doesn't operate the tours, they just sell them.

I am writing to express my extreme dissatisfaction with my recent experience booking an Orlando…read moretour through Viator. After initially resolving a booking error, I received a confirmation email explicitly stating that hotel pickup was included. However, shortly before my scheduled trip, I was informed by both a representative named Vanessa and a subsequent agent, Susan, that hotel pickup is not actually provided for my hotel. When I inquired about the discrepancy in my confirmation, I was told only a manager named Jason at the Greyline Tour Operator could address it. Naturally, he was not at work. My experience with Viator's customer service was profoundly frustrating. I spoke with at least ten different agents, each providing conflicting information and empty promises of discounts. When I requested to speak with a supervisor, an agent named Mohammed placed me on hold indefinitely and insisted on handling the issue himself despite my clear request to speak with management multiple times. He eventually promised that a manager named Hazem would call me within ten minutes, but I never received that call. Upon calling back, I was forced to repeat the entire verification process with yet another agent, Cres, who also refused to escalate my request. Why do they need to verify my issue when they have all the information?! It appears that Viator's management is entirely inaccessible to customers seeking to rectify the company's own mistakes. I cannot recommend this organization to anyone. Viator consistently misrepresents the services provided, fails to honor their own confirmations, and operates with a level of incompetence and disregard for customer service that is unacceptable. I strongly advise others to avoid this company and save their money by booking tours directly with reputable operators.

Best travel agency. Catherine has helped me for years to get the best…read more flights to Munich.

Highly recommend Quinn Travel. We just returned from a beautiful trip to Ireland and the UK…read more Catherine assisted us with our small group tour and air travel arrangements. The trip was wonderfully relaxing and stress free.

Jack helped our family plan our first trip to Japan this year. He was able to reserve a special…read morehands-on session with a famous ceramist in Seto, as well as a different pottery studio experience in Kanazawa. His travel agency went above and beyond when reserving our timeslot at the Square Enix ARTNIA cafe, even as far as the tour guide opening up her own account to book it. All the hotel accommodations were very comfortable and the breakfasts served there were delicious. Jack was able to help us fit our itinerary with all the sights we wanted to see. We will definitely be revisiting Japan again with his guidance.

Service is very lacking considering the business' name. My initial contact was in year 2010 when I…read morewas researching tours to China. My sister suggested I contact her travel agent who helped book a tour for her to China. The agent gave me some info over the phone, but said he would check further and call back. Well, I never received a call back. This year the same travel agent is the go between for a cruise to South America that my sister and a group of friends and family are sailing to. I decided to cancel and requested a refund. The agent requested an email since money was involved. I did as requested. Did I receive a reply? No. Too busy or indifferent? I went online and found my refund against my credit card, but I never heard back from the travel agent.

Been using Classic Tours since August 1995. Very wonderful services & not just for plance tickets!read more

I would give them no star if I could!! Been going here since I was little cause my parents thought…read morethey are so genuine. Turns out that they are not honest, and don't take responsibility if they mess up on your visa. I was almost stuck in Asia because of them and had to pay a big fee to get back to the US. When I called them they try to turn this on me and said I should check my paperwork next time. Why do I have to check YOUR WORK for you??!! I trusted you and your company to do a good job on checking the details for me and twice you screw me over. Never again, they just lost a loyal customer. Garbage company.

We have been coming to Imperial Travel for the last 18 years for our travel and for the last couple…read moreof years for our tax preparation. They are very profesional and friendly. The cost of our tax preparation was very reasonable. We have also used their notary public services. This is a one stop business. Definitely recommend.

Peter is the best in helping you book a flight, he is fast and accurate . He goes beyond to give…read moreyou excellent customer service. Thanks Peter

I had a great experience working with Melody! She was incredibly helpful and patient throughout the…read morevisa application process and made everything much easier and less stressful. She was always quick to answer my questions and made sure I understood what documents and steps were needed. I would definitely recommend this travel agency to anyone planning a trip to China. If you're looking for someone reliable and helpful to assist with your visa and travel plans, Melody is amazing! Thank you so much for making the process so smooth. I'm looking forward to my trip to China!

I've been meaning to write this review because without the assistance of Elaine and Melody, our…read moretrip to Beijing, X'ian, Shanghai, and Chongqing wouldn't have been possible! It was a lengthy process to get visas done, book plane & train tickets, and have private tour guides in 2-3 months time. But they made it happen! All accommodations were clean and modern except for Beijing. But when we mentioned it to Elaine about the condition of the room, she took care of the situation and we were moved to a better room the next day. Make note that many hotel upper floors are better maintained compared to the lower floors in China. Each city had an AYCE breakfast buffet that was beautifully presented and prepared. We were definitely well nourished and fed for trekking and sightseeing! In Beijing, we saw the Forbidden City, climbed the Great Wall, walked around the Hutong area and had great food. In X'ian, we saw the Terracotta Warriors and the excavation site and museum. Managed to find a good spot near our hotel that had crispy Roujaimo (Chinese hamburger). And we found thick winter coats for only $20 USD! What a steal! And with the snow unexpectedly falling while we were there, it was necessary! In Shanghai, we explored the city, saw Yu Garden area, saw the LV flagship store and a huge Starbucks, one of seven in the world, where you see the production of coffee beans being roasted. We visited a few shopping malls to purchase perfume and make-up as well. In this city, there's an unusual combination of beautiful modern skyscrapers along side Chinese and European architecture. In Chongqing, we entered ancient caves with rock carved buddhas, saw stone bridges made from nature, experienced city life where they built the city in levels going upward rather than miles across. Honestly, I'd get lost since GPS couldn't tell you what level you are on! So glad we had a tour guide and driver who knew the city well! It saved us time and energy since we did not have to navigate ourselves. And with a language barrier, it would have made it even more difficult. All our gratitude goes to Star Vacation for creating and planning the itinerary for us. It was a fast-paced trip only staying in each city for just 2-3 days each. Our trip was exactly 2 weeks and it ended in Hong Kong, where we explored it ourselves. It was an expensive trip, but it was experience of a lifetime and truly memorable. We wouldn't hesitate asking Elaine and Melody to plan another trip in the near future!

BEST lesbian travel company! Trans non binary! I have had the best time on cruises and resorts with…read moreOlivia. Best experience every time!

Not for gay republican... never felt sooo out of place. Their comedians insulted for over 10…read moreminutes the republican side. 10k and could not get into the water bc there was seaweed 3ft tall and 5ft wide that stunk to high heaven every day.