这次参加了文景假期主办的欧洲9国游，觉得甚是愉快，收获颇丰。在此感谢文景假期旧金山店的谭小姐与导游邵璋先生。read more

I applied for a new visa for China two weeks ago, but still had a reviewing documents message on…read morethe consulates site. My wife and I submitted are applications at the same time but she got her visa a week ago. Very nervous because we have a trip to China planned in three weeks. I found China Travel Services and called to see if they would handle my case since I am going on a domestic trip and would need to have my passport mailed to me in another city. I went to their office, now located in Chinatown SF, and spoke to Apple. She was very understanding and understood my needs. I left my passport with her and she instructed me to contact her when the status changed to submit my passport. Three days later I got the message to submit my passport and immediately contacted Apple. She said they would submit and will mail it to me when returned. One week later it was in the mail and returned to me with a new Chinese visa. Very appreciate the help and would recommend this service.

We had the pleasure to work with Irene for our 2nd international travel needs, this time to…read moreThailand. Thailand has been on our "bucket list" and being invited to a Thai wedding provided the incentive to make Thailand our next international destination. From the moment we contacted Irene, we knew were would be in good hands (was there any doubt?)! After providing responses to Irene's questionnaire regarding our interests and desires about Thailand (along with several emails, text messages, and phone conversations), she provided an excellent itinerary that included flights, private tours, private drivers to and from airports, superb accommodations, and expert guides. During our 5 nights in Bangkok, Irene curated a centrally located hotel in Bangkok, an informal food tour in Chinatown, and an exceptionally knowledgeable local guide to introduce us to the some of the most historically important temples in Bangkok and Ayutthaya. During our first 4 nights in Chiang Mai, Irene curated a modern-styled hotel minutes away from the legendary Night Market (a must experience). We had the pleasure of touring Chiang Mai and the hills of Doi Inthanon National Park with an experienced and friendly local guide. There is no substitute to having a local guide to provide insights and knowledge about Thai culture, food, and history. Additionally, Irene had arranged a private cooking class where we prepared 7 Northern Thailand dishes, all delicious!! Our last 3 nights were spent at the Onsen at Moncham, a Japanese-themed retreat in the mountains before returning home. Although Irene provided many options for our destinations/events and hotels, our itinerary was completely customizable and ultimately, our choice. Whether you want to experience Thailand on the beaten or unbeaten path, but with comfort, reliability, and service, let Irene at Travel Darlings handle your needs!

Just returned from another extraordinary trip masterfully curated by Irene at Travel Darlings, this…read moretime to the Spanish and French Basque region and Barcelona. Working with an agenda combining golf, architectural touring, fine dining, the arts, and the beachfront, each stop allowing time for shopping and people-watching. Guides with locally based expertise tailored each expedition according to our interests and moods, from a unique vista overlooking San Sebastian to a just-off-the-boat lunch of turbot and sashimi-grade tuna. Our guide for Biarritz presented us with 120 photos highlighting our day of exploration. At the Dali Museum in Figueres, where the artwork is presented with little explanation, our guide provided deep background context, significantly elevating my appreciation of the artist. Irene secured prime time reservations at 3 Michelin starred restaurants including Besta in Barcelona which was the favorite among our group of 4. For lighter specialty fare, we enjoyed pintxos and vermouth in outdoor cafes in Bilbao and San Sebastian, and tapas in Barcelona and Girona. Our stay at The Artist Hotel in Bilbao overlooked the Guggenheim Museum and the river, where a lavish breakfast was served in an open-air setting on the top floor. The hotel featured artistic appointments echoing the style of Gehry and other mid-century masters. Each of the five golf courses combined challenging layouts with views of the surrounding hills and neighboring cities. Highlights included Real Sociedad de Golf de Neguri, aptly called "The Torrey Pines of Bilbao" and Real Club de Golf El Prat in Barcelona, where the huge, sculpted greens provided welcome relief from a profusion of sand traps. The highlight of the trip for me was a Flamenco performance by well-known stars of the craft (and an exceptionally gifted guitar player) at Casa Sors, with a cozy night-club setting inside a guitar museum. Irene provided us with a detailed (and colorful) itinerary, creative suggestions, expert planning, and direct communication throughout the trip which once again added to our confidence at just the right moments!

Rosie did such an amazing job planning our 10 day trip to Slovenia & Croatia. It was filled with…read morethoughtful events, places to see, and things to do. Rosie worked with us to provide the best experience possible based on our interests and nailed it. My wife and I talk about our trip everyday. We will be working with Rosie again!

We had the worst experience with this travel agent, Rosie Allara. We planned our trip to the Middle…read moreEast - Jordan and Dubai. Both my husband and I have very busy schedules, we did not have time to do the planning ourselves, we needed a travel agent to do it for us. We clearly expressed it to Rosie. First red flag was on our first phone call. Our expectation for this call was that the travel agent would spend this call gathering information from us and asking questions about what we wanted this trip to be. Instead, after the initial couple of general questions, she started looking at prices of the hotels on her computer while we were on the phone and telling us what they were. After the first 15 minutes of this, we tried to steer her into what we thought the main purpose of the call was, but she would jump from one topic to the next and to the other and then back to looking at hotel prices again. It felt like she could not organize her thought process. Finally, after 45 minutes of being on the phone and being exhausted from a lot of jumping around and not being able to communicate to the agent in the organized manner, we decided to end the call with the agreement that we would communicate by email. Rosie started looking for the airfair for us. Her prices were very high and the flights she kept offering were at a very inconvenient hours - in the middle of the night or very early in the morning or with very long layovers that would make the flight unnecessarily long. We explained to her that we prefer more comfortable times and flights since it was going to be our vacation. That did not change anything. After a lot of back and forth, we felt a lot of stress and pressure where she would say that there was nothing else she could find from her wholesaler. Feeling between the rock and a hard place, we ended up going on-line and looking for tickets ourselves. We found a very good price on Priceline, 35% less expensive that her price with comfortable hours and flights. We told her and she was OK with us purchasing the tickets on our own. Now, we thought that the rest of the trip - hotels and organizing the itinerary would be fun and easy. Boy, were we mistaken. Rosie gave us an approximate/1st draft itinerary with some hotel suggestions. Being first time to the Middle East, we had questions about the itinerary and we did not like some of the hotels that she proposed. It would take her several days to respond to each email, and in her response she would ignore half of our questions. We had to send follow up emails, she would not respond for several days, then respond with half of the answers again. That was about the itinerary. When we asked for restaurant recommendations, entertainment recommendations, walkable streets where we could walk around in the evening, she would not know the answers at all. Her answer was "The information that I have is old and outdated, you can get this information from your hotel." Really? isn't it your job, as a travel agent, to have an updated information? Isn't this why we needed a travel agent so we don't have to scramble for this information when we are in a foreign country, not speaking the language. It was back and forth, we were running out of time, it was getting close to our trip time, we were not making any progress. She would not care about our time, she did not care about the information that we asked for. After 1.5 months, we felt that we did not accomplish anything, we did not get passed that first draft of the itinerary and unsuitable hotel recommendations. She did not complete a single thing for our trip. The only item that we had after working with Rosie for 1.5 months was the plain tickets that we purchased on our own. After depleting all our patience and being completely stressed out, we had to find another travel agent. Fortunately, he did a great job for us and we ended up having a great trip. As far as Rosie is concerned, even though she did not get anything done for our trip, she refused to refund the $300 fee that we paid her to prepare our trip. We believe that Rosie is completely disorganized and lacks knowledge in the travel industry. She indeed has outdated information from the time when she travelled to the Middle East herself 10 years ago. Even bigger problem is that she is not willing to do a new research and provide her clients with the new, updated information. If she is not interested in updating herself and all she does is re-use the same information year after year after year, she should not be in a travel industry that is constantly changing. In our case, we asked for a new information (like anybody else would), she just ignored us, did not respond to our emails, dragged her feet, ignored our questions, and wasted our time hoping that we would just go with it. Awful experience!

My wife and I recently booked a $250 per person trip from Seattle to Mt. Rainer…read more Our "tour guide" Mo, was a nice enough guy but sucked as a tour guide. He was in a hurry. Did not say much. we paid a premium and expected more than a drive around the park. never again!

I booked a boat tour through Expedia to celebrate my wedding anniversary, and when we arrived,…read morethere was no reservation at all. Our names were not on the list, and we were simply told that the tour was already full. The employee who assisted us didn't even try to help. She made no effort to contact the company, look for a solution, or show any concern for the situation. Instead, she was rude, dismissive, and completely unprofessional. What is even more disappointing is the terrible customer service this company provides. When customers face a problem caused by your business, the least they should expect is respect, assistance, and a genuine effort to resolve the issue. We received none of that. We were treated as if our problem did not matter at all. This experience completely ruined our day and negatively affected our trip. We had been looking forward to this experience for a long time as part of our wedding anniversary celebration, and it was heartbreaking to have it ruined because of poor organization and a complete lack of customer care. I also spent money on transportation to get there, only to be turned away without any solution or apology. This level of incompetence and disregard for customers is unacceptable. I do not recommend this company to anyone. Their lack of professionalism, disorganized booking process, horrible customer service, and careless treatment of customers made this one of the worst experiences I have had while traveling. Customers deserve much better than being ignored, dismissed, and left to deal with the consequences of a company's mistakes.

Highly recommend Quinn Travel. We just returned from a beautiful trip to Ireland and the UK…read more Catherine assisted us with our small group tour and air travel arrangements. The trip was wonderfully relaxing and stress free.

When my dad unexpectedly died during my trip home to Ireland, Catherine was available and extremely…read morehelpful in sorting out the rescheduling of my return to San Francisco.

Jack helped our family plan our first trip to Japan this year. He was able to reserve a special…read morehands-on session with a famous ceramist in Seto, as well as a different pottery studio experience in Kanazawa. His travel agency went above and beyond when reserving our timeslot at the Square Enix ARTNIA cafe, even as far as the tour guide opening up her own account to book it. All the hotel accommodations were very comfortable and the breakfasts served there were delicious. Jack was able to help us fit our itinerary with all the sights we wanted to see. We will definitely be revisiting Japan again with his guidance.

Jack and Carole recently helped my wife and I plan a trip to Thailand. We found Jack's knowledge…read moreof southeast Asia, and Thailand in particular, impressive. Thanks Jack (and Carole) for spending several hours with us discussing the myriad of options we faced. My wife and I ended up deciding to experience three distinct destinations in Thailand: Hua Hin on the gulf, Chiang Mai in the north, and Bangkok. With that as our direction, Jack and Carole proceeded to plan for us a terrific and extremely detailed itinerary -- complete with private transportation and guide for each of the sites we visited, hotel, lunches, dinners... the works. We were celebrating my wife's birthday on this trip and were pleasantly surprised to find a birthday cake waiting for us at each of our three hotels! How thoughtful. Jack also called us within a few hours of checking into each of our hotels -- just to make sure everything was going well. The customer service we received from Clement Travel Services is the primary reason why we will use them again. For my wife and I, we definitely feel like we got our money's worth. I couldn't imagine how much time I would have spent trying to create a trip similar in scope and detail to the one we booked via Clement Travel. Thanks again Jack and Carole for creating a great and memorable trip!

Been using Classic Tours since August 1995. Very wonderful services & not just for plance tickets!read more

I would give them no star if I could!! Been going here since I was little cause my parents thought…read morethey are so genuine. Turns out that they are not honest, and don't take responsibility if they mess up on your visa. I was almost stuck in Asia because of them and had to pay a big fee to get back to the US. When I called them they try to turn this on me and said I should check my paperwork next time. Why do I have to check YOUR WORK for you??!! I trusted you and your company to do a good job on checking the details for me and twice you screw me over. Never again, they just lost a loyal customer. Garbage company.

We have been coming to Imperial Travel for the last 18 years for our travel and for the last couple…read moreof years for our tax preparation. They are very profesional and friendly. The cost of our tax preparation was very reasonable. We have also used their notary public services. This is a one stop business. Definitely recommend.

Peter is the best in helping you book a flight, he is fast and accurate . He goes beyond to give…read moreyou excellent customer service. Thanks Peter

I've been meaning to write this review because without the assistance of Elaine and Melody, our…read moretrip to Beijing, X'ian, Shanghai, and Chongqing wouldn't have been possible! It was a lengthy process to get visas done, book plane & train tickets, and have private tour guides in 2-3 months time. But they made it happen! All accommodations were clean and modern except for Beijing. But when we mentioned it to Elaine about the condition of the room, she took care of the situation and we were moved to a better room the next day. Make note that many hotel upper floors are better maintained compared to the lower floors in China. Each city had an AYCE breakfast buffet that was beautifully presented and prepared. We were definitely well nourished and fed for trekking and sightseeing! In Beijing, we saw the Forbidden City, climbed the Great Wall, walked around the Hutong area and had great food. In X'ian, we saw the Terracotta Warriors and the excavation site and museum. Managed to find a good spot near our hotel that had crispy Roujaimo (Chinese hamburger). And we found thick winter coats for only $20 USD! What a steal! And with the snow unexpectedly falling while we were there, it was necessary! In Shanghai, we explored the city, saw Yu Garden area, saw the LV flagship store and a huge Starbucks, one of seven in the world, where you see the production of coffee beans being roasted. We visited a few shopping malls to purchase perfume and make-up as well. In this city, there's an unusual combination of beautiful modern skyscrapers along side Chinese and European architecture. In Chongqing, we entered ancient caves with rock carved buddhas, saw stone bridges made from nature, experienced city life where they built the city in levels going upward rather than miles across. Honestly, I'd get lost since GPS couldn't tell you what level you are on! So glad we had a tour guide and driver who knew the city well! It saved us time and energy since we did not have to navigate ourselves. And with a language barrier, it would have made it even more difficult. All our gratitude goes to Star Vacation for creating and planning the itinerary for us. It was a fast-paced trip only staying in each city for just 2-3 days each. Our trip was exactly 2 weeks and it ended in Hong Kong, where we explored it ourselves. It was an expensive trip, but it was experience of a lifetime and truly memorable. We wouldn't hesitate asking Elaine and Melody to plan another trip in the near future!

I had a great experience working with Melody! She was incredibly helpful and patient throughout the…read morevisa application process and made everything much easier and less stressful. She was always quick to answer my questions and made sure I understood what documents and steps were needed. I would definitely recommend this travel agency to anyone planning a trip to China. If you're looking for someone reliable and helpful to assist with your visa and travel plans, Melody is amazing! Thank you so much for making the process so smooth. I'm looking forward to my trip to China!

Still in biz? All reviews are 10 yo or greater? anyone dealt…read morew them recently.? I used them in the 90s 2000s

Peter Greene is extremely helpful at Now Voyager. He assisted me with all of my travel needs and…read morespecifications. I wanted to go to Montreal then to Iceland and he made it happen. He was helpful with tips on his experiences in Iceland as well. It was also comforting to know that he could help when I had passport issues and he could potentially work with the airlines to change my tickets around. I'm grateful for the service and I couldn't have booked better flights. Each leg gave me enough time to get to the next destination without feeling rushed. Jonathan was extremely helpful as well. He broke down all the prices for me to each destination. Thank you guys for your time and dedication in helping me with my journey.