First off I want to say that im not perfect, I was diagnosed with both autism and adhd at an adult age after spending 30 years of my life wondering what was wrong with me. I am prone to make mistakes and over the past year ive been trying to find the right medication to be able to function how I see many other people are able to. Having said that, through out this past year I have been more susceptible to making mistakes because ive had plenty of medication changes that were definitely not the right fit. 1 time this year I submitted a preorder through some site, it stated on their site, this is a preorder, we do not submit payment at this time but we do submit something making sure your payment card is active. I didnt quite have the money in the account for that but because it wasnt a real charge I thought okay, I can submit this. It wont be any problem. Well I forget about it for a day and make a couple payments on other things that would have been covered by what i had in the account, I finally log back into my account and see i have multiple overdraft charges yet there is no reason for one. There is no charge on my account that overdrafted me yet somehow I have multiple overdrafts. I contact advia and they tell me there was a pending charge but it went away and they will correct those fees. Somepoint later or maybe even before I see that my check is pending in my account its close to midnight and almost all the times I pay for anything, those pending payments are in there for multiple days at times so I figure okay I can make a payment on these bills now. Its going to be pending for a couple days, here in 6 hours this money will land in my account, its not like this charge is going to go through immediately because they never do. Well I wake up in the morning and turns out i was right, they didnt go through right away, yet here I am with multiple overdraft fees again. I call explain the situation and they fix those fees. Soon after I think to myself, I need to to turn off this this ability to overdraft, I call advia, they tell me ive successfully turned off the ability to overdraft. They tell me to be careful though because if I were to use my actual bank account as opposed to to my debit card. I will still be charged a fee. I say okay thats fine ill be careful with that. Well couple weeks go by, I know my money's running low, but I know not to go out and buy anything so I dont. I know I have Spotify but ive had them tell me before my payment didnt go through when I had a different payment method so im not worried about that, they same with PayPal pay in 4. If I dont have money on a card I get a notification saying your payment did not go through please use a payment method that has money on it. So im not worried about that either. I spend the week not looking at my account because I know I dont have money in it and as I was told I turned off the ability to overdraft. Well finally I look at my account when I get paid and I see 2 ach transactions that went through. I was warned about this so thats my fault. I take that on the chin. But I continue scrolling okay theres a paypal pay in 4 that went through, theres a 28 dollar fee. Spotify 28 dollar fee, paypal 28 dollar fee. I think what the heck is going on I turned this off. I contact advia I say something must have happened where it got turned back on. She says yes idk what happened but it does look like it got turned back on. My apologies ill reverse those fees. I say thats really weird because a little while back I was getting charged 2.50 a month because I was getting statements mailed to me. I contacted you guys turned that off and then saw I was continuing to get those fees. Apparently that time it either never got turned off or it got turned back on somehow. She said thats weird im sorry this is an ongoing issue. Well thats the end of that conversation. I go check my bank account and less than half of those fees are reversed, I call back and speak to someone and explain this exact situation he says we have already reversed multiple fees for you this year we are not reversing any more. I say listen you guys already admitted this was your mistake, 2 more fees need to be reversed, im not concerned about the ach ones, those were my fault. I just want the ones that were taking due to this error to be fixed. He says no I say please let me speak to a manager. He connects me to letisia huerta. Letisia starts feeding me a bunch of word salad saying I dont know who you talked to before but it wasnt me and when you signed up for Spotify you made an agreement with them so it can still be taken out when you dont have money in the account. Well thats not true, I know its not because ive been told my payment didnt go through before, she says something similar for paypal. I know thats also not true because again ive been told my payments didnt go through because I had insufficient funds before. Here it is christmas time im obviously struggling, im doing everything read more

Advia litterally locked my account as i was trying to log into it with their code and the unlock method didn't work.

Absolutely terrible, tried to take a loan out with them for a vehicle and I got the check, I ended up not buying the vehicle and the check never got cashed. They still took the loan out and made me pay all the interest from 2 days read more

I LOVE being a member of this credit union. The Janesville Branch has the friendliest tellers who greet me by name. They are professional and courteous! I recently had a banking issue which Jamie resolved for me in 20 minutes. The people who work here care about their customers! read more

Advia does not tell you when you open an account that they hold any direct deposits until the next business day. If they get that around holidays or weekends, they hold your money. They get to make money on the interest. Do not choose this credit union if you have direct deposits. I am closing my account. Just changed banks and now going to another credit union that does not do this. So now, I have to wait 4 days. Greedy bank. read more

This credit union STEALS intentionally. They put a check hold on a cash deposit and after one week and $200 in overdrafts finally gave me my money. Two weeks later, I deposited a check was told it would be a 2-day hold and a week later I have an overdraft. It was a 7-day hold AGAIN. In all my years of banking, I've never had a 7-day hold on anything. We live in the digital age for f***s sake! They won't give me my money back because it's "my fault not theirs" and they only reimburse when it is their fault. RUN FAR AWAY from these greedy goons. They will find a way to steal your money with 7-day holds. Oh, and they give ZERO COURTESY TIME to resolve an issue. Usually I can transfer funds same day to correct a problem, but their "pending" system resolves things in order of how they are received, not by end of day balancing. TOTAL BS. read more

When I go here I feel not very welcome and the employees don't look like they want to be there so it kind of has an awkward and bad environment to be in for me read more

They have done acceptable work servicing my camper loan and savings account with auto pay and direct deposit

NEVER BANK AT ADVIA CREDIT UNION! This credit union is the absolute worst place to put your money. I've been there for almost 2 years with direct deposit and I have only received poor service. Instead of finding a solution when a problem occurs they always tell me "I can't help you..". Today I went in to dispute some overdraft fees (which are an outrageous $32.00!) and the lady wouldn't let me get a word in! First off I was upset and she needs to understand that.. Second, she did not handle the situation professionally whatsoever. She raised her voice at me trying to get her point across but would not let me state my story nor try and help me understand what she was trying to say. I proceeded to tell her I'm done banking here because I've only had issues since banking here and she tells me, "Good luck, you'll be paying exactly that or way more anywhere else!" I laughed and walked out and she said BYE! All snotty and rude like she didn't care one bit if I wasn't banking with them or not. In my opinion she could've handled the situation in a more professional manor and came up with a solution for the problem or at least take the time and patience to understand where and why our stories did not match up. Instead she was short, snappy, rude, and unprofessional.. and I'M PISSED! read more

If I could go back and get an auto loan from anyone else, I would. What a disaster. The hold time is so frustrating any time you have to call them. The fees are ridiculous. I never feel welcome when I go in. Would not recommend to anyone ever. read more

If I had the choice to pick NO STARS I would have selected that. This credit union is the ABSOLUTE WORST!!! Their customer service is terrible. Their fees are outrageous and they are stuck up and snobby! The only reason I went to Advia Credit Union is because I was transferred over from Mid America. I stopped using that account and had no transactions for a year. My son ordered something on Xbox and selected the wrong card for payment and they covered it even after I opted out of them doing so if it made me go negative. Their FEE made me go negative and did not notify me until a YEAR LATER!! Not until it was charged off and they reported me. Worst part is I had 5.00 left in savings that would have covered the 2.00 that I went negative and they could have waived the fee as a courtesy. Or they could have gone by the paperwork that showed that I opted out of them covering anything and not done so!! Instead of screwing me over and reporting me to chex systems over something that was THEIR FAULT!! I ABSOLUTELY HATE THIS CREDIT. read more

let me start out by saying, this credit union really suck big time. i really think the need to be investigated.. i have a car loan through this place the very first payment we had we took the money out of our bank took the money to advia to be put on our loan their. they went as far as trying to take that payment that was at their credit union out of our bank. thank god our bank stopped them.. trying to get ahold of anyone to talk to at this place is a nightmare..i had recieved a letter from them today 9 29 2017. saying that i did not pay my car loan payment..when we put the money in their credit union for them to take out. the teller said it would be fine we will take the payment out no problem....i called my husband immediately at work.. raising my voice to him about them.. he said he would check it out after work.. he went their and they told him he had to pay the fee for late charge. he said no you need to take the money out of your credit union and make the payment we gave you. then they said that they would waive the fee. they was no fee to be paid they had the money. for a week.. then he asked them if this is going to screw up my credit rating because of this they said no it should not.. so i check my credit rating.. it is up as of 19 hours ago.. i will not give the first number but i will put the last to numbers. trans union. 91 equifax 98.. so if it is messed up in a while i will know why.. so will you.. i rate this company so low that a snake would laugh because they are lower than a snakes belly. i have never seen a lousy credit union like this if you do not need to have them dont get them.. horrible i could not get anyone for hours by phone.. they are always busy because they mess everyone up so bad.. really do not go here.be fore warned... god help you with this nightmare...we are using the janesville advia credit union only because of the car lone.. never ever again. read more