This bank is pretty old school, but then so am I. I've been a customer for about 15 years or so,…read moreand have always found the personnel to be helpful. I mostly use the drive-through, but occasionally need to go inside for something and I've never had a problem. They keep customers up to date with an occasional newsletter. They may not have all the latest bells and whistles, but I'm OK with that. Highly recommended.

From the owner: Since 1863, we've been dedicated to being your community bank, improving the lives of our customers…read moreas an independent, high-performance, community-minded financial resource. With nine branches in Jefferson, Rock and Walworth counties, each one staffed with committed, caring and seasoned financial professionals, we're here to help you achieve your financial needs, face-to-face with a handshake and a smile.

We worked with banker Paola Osorio. She was so professional, kind and quick! Highly recommend!read more

Have never had anything besides excellent customer service here. I would love to work there just…read moreso I can uphold that same experience to people!

They always are on top of any attempts to defraud our accounts. Staff are friendly and helpful.read more

Not a good one. Please see photos left to right about an incident this bank denied happened called…read moreme and my autistic son basically liars and if I tell they would sue me to the fullest for expressing my freedom of speech civil and consumer rights. When you say someone is spreading false and defamatory statements means they said this never happened and im lying. Well if im lying and they do want to sue me they will have to produce a video fro 12/17/2025 between 11 a.m. and 11:38 a.m. to prove im a liar and my autistic son. Never have I seen something so low as threats to silence someone about an incident that in fact did occur. This done by 3 tellers 1 c.e.o. and one other. Ceo initiated this and picked a lawyer at me to try to silence this matter. Unfortunately im 52 dont take kind to threats and advocate for disabled individuals. And to try to silence this in such a way they should all be fired for putting their credit union in such a position. I have yet to contact a lawyer unless pushed to do so I most certainly will. I've told them its not about money its about the principles and lack of ethics and security. All I asked for was an apology from those individuals and was met with an attorney... please see attached photos of letters in an attempt at violating my freedom of speech federal disabilities act civil and consumer rights all in one letter. Initiated by C.E.O.

First off I want to say that im not perfect, I was diagnosed with both autism and adhd at an adult…read moreage after spending 30 years of my life wondering what was wrong with me. I am prone to make mistakes and over the past year ive been trying to find the right medication to be able to function how I see many other people are able to. Having said that, through out this past year I have been more susceptible to making mistakes because ive had plenty of medication changes that were definitely not the right fit. 1 time this year I submitted a preorder through some site, it stated on their site, this is a preorder, we do not submit payment at this time but we do submit something making sure your payment card is active. I didnt quite have the money in the account for that but because it wasnt a real charge I thought okay, I can submit this. It wont be any problem. Well I forget about it for a day and make a couple payments on other things that would have been covered by what i had in the account, I finally log back into my account and see i have multiple overdraft charges yet there is no reason for one. There is no charge on my account that overdrafted me yet somehow I have multiple overdrafts. I contact advia and they tell me there was a pending charge but it went away and they will correct those fees. Somepoint later or maybe even before I see that my check is pending in my account its close to midnight and almost all the times I pay for anything, those pending payments are in there for multiple days at times so I figure okay I can make a payment on these bills now. Its going to be pending for a couple days, here in 6 hours this money will land in my account, its not like this charge is going to go through immediately because they never do. Well I wake up in the morning and turns out i was right, they didnt go through right away, yet here I am with multiple overdraft fees again. I call explain the situation and they fix those fees. Soon after I think to myself, I need to to turn off this this ability to overdraft, I call advia, they tell me ive successfully turned off the ability to overdraft. They tell me to be careful though because if I were to use my actual bank account as opposed to to my debit card. I will still be charged a fee. I say okay thats fine ill be careful with that. Well couple weeks go by, I know my money's running low, but I know not to go out and buy anything so I dont. I know I have Spotify but ive had them tell me before my payment didnt go through when I had a different payment method so im not worried about that, they same with PayPal pay in 4. If I dont have money on a card I get a notification saying your payment did not go through please use a payment method that has money on it. So im not worried about that either. I spend the week not looking at my account because I know I dont have money in it and as I was told I turned off the ability to overdraft. Well finally I look at my account when I get paid and I see 2 ach transactions that went through. I was warned about this so thats my fault. I take that on the chin. But I continue scrolling okay theres a paypal pay in 4 that went through, theres a 28 dollar fee. Spotify 28 dollar fee, paypal 28 dollar fee. I think what the heck is going on I turned this off. I contact advia I say something must have happened where it got turned back on. She says yes idk what happened but it does look like it got turned back on. My apologies ill reverse those fees. I say thats really weird because a little while back I was getting charged 2.50 a month because I was getting statements mailed to me. I contacted you guys turned that off and then saw I was continuing to get those fees. Apparently that time it either never got turned off or it got turned back on somehow. She said thats weird im sorry this is an ongoing issue. Well thats the end of that conversation. I go check my bank account and less than half of those fees are reversed, I call back and speak to someone and explain this exact situation he says we have already reversed multiple fees for you this year we are not reversing any more. I say listen you guys already admitted this was your mistake, 2 more fees need to be reversed, im not concerned about the ach ones, those were my fault. I just want the ones that were taking due to this error to be fixed. He says no I say please let me speak to a manager. He connects me to letisia huerta. Letisia starts feeding me a bunch of word salad saying I dont know who you talked to before but it wasnt me and when you signed up for Spotify you made an agreement with them so it can still be taken out when you dont have money in the account. Well thats not true, I know its not because ive been told my payment didnt go through before, she says something similar for paypal. I know thats also not true because again ive been told my payments didnt go through because I had insufficient funds before. Here it is christmas time im obviously struggling, im doing everything

Advia litterally locked my account as i was trying to log into it with their code and the unlock…read moremethod didn't work.

Great tax experience! Conveniently located which made tax season easy to manage this year!…read more JS

***New ownership!!*** Wendy was awesome, but she sold the…read morebusiness recently. She is still there part time but only filing business returns, not individual. Do your research on who is filing your taxes and what their accounting/tax background may or may not be...just remember anyone who gets an IRS preparer tax identification number can prepare federal tax returns. It's not indicative of their level of skill or experience.

Avoid this despicable bank!…read more They invite you to open an account with them and encourage you to set up DD and initial funding, after all verifications and deposit they will suddenly freeze your accpunt without notice. One day you wake up and cannot login into your account or see your balance or pay any of your bills. These theives then will not provide answers or help you. Using a faulty fraud detection system then disconnect you from your own hard earned money and will not give any recourse. You will get very rude people like bridgette who wont help you. The only course of action you have left is filing a complaint with CFPB asap and let CFPB force these thieves to provide answers. Thank god for CFPB. Without such regulatory federal agencies these thieves would thrive on stolen money from customers. Never make these your primary bank. Avoid at all costs.

Kind and caring. Their bankers are great people that will help you navigate financial goals and…read moredecisions

Service was great. They did a lot for me to get an auto loan…read more My only complaint is that their website is very hard to navigate. I am 21 years old - so familiar with technology. Their site was very aggravating & I ended up giving up. I couldnt even find my account number.....

New staff new ceo. Was threted by a lawyer for telling the truth on them.This is what i get for…read morecalling them out for berating me and my autistic son for nearly half an hour in front of 7 or 8 customers. Refused my sons money for that time yelled out his security code. And when I asked for something to be done I got the run around. 6 days later ceo spoke to me she ms N R. Got nasty told me get a lawyer and theirs would speak to me Hung up on me because her employees were Bing nasty not us. I have audio of the entire event many from all our conversations and sent them one so they knew I did. This is what I got. Then they refused to close my account until I filed a c9mplaint with department of financial institutions. Then and only then did the lawyer contact me asked me to drop it nope. I wont. Nor did I. Not a smart lawyer in his wording to not tell anyone. Freedom of speech civil and consumer rights. And denying or profiling an autistic man's caregiver is also a violation of the federal disability act. I was profiled for being a dad. Refused to de-escalate by simply checking my accounts. Nope berate us. And the employees who did this were never reprimanded. Reason. Went in 3 days later to get cashiers check for my property tax I said I need a money order teller same one rudely says its a cashiers check rolled his eyes. So that right there says they did absolutely nothing