I was "recommended" to this firm after disappointment with Apria Healthcare. I have conducted all…read morethe insurance legwork and approvals for them but I am still waiting after almost a month for even more than one pre-recorded voicemail response. If they are understaffed or cannot make enough money off of me I wish they would offer that so I can start this process at another firm. BTW, the request they make for making a support request via email you might as well piss in the wind.

Horrible service! They don't stand behind their customer service, bill late to insurance companies…read morewhile you are stuck paying the bill. They won't even exchange something that hasn't been opened and they bill the insurance in monthly installments because they send you 3 filters for example, but the insurance will only pay for one a month, so they keep billing the insurance! Many other places to but equipment....avoid this place!

Laurie from Visiting Angels is such a sweet, caring woman. She will help you find just the…read moreperfect care giver for you loved ones. Visiting Angels provides a network of non-medical, private duty home care. Such as personal care, respite care and companion care to help the elderly and adults continue to live in their homes across America.

I have tried to pay my bill on line but the link they give me does not connect to anything. When I…read moretry to put it in manually the URL is different so I don't know if it's actually going to Integrated or not. I have left voice mail messages but have never received a phone call back.

These are the worst people to deal with in home care. I wouldn't recommend them to my worst enemy…read more Will not provide detailed billing until we got some sort of management involved. Called our insurance company because they kept billing us beyond what we owed. Just a nightmare. Received an email stating we were done paying on our rent to own equipment and continued to bill us and call us even after we explained we do not owe any more money. Also they continued to send out parts covered or uncovered by insurance. Every part we got was either the incorrect brand or size. Always had to send something back and do without needed equipment until the resent it delivered the right part. Please avoid them at all cost. The worst company I've ever had to deal with in healthcare I have one star only because you cannot select zero stars

I cannot say how grateful and thankful I am for the services provided by the nurses, and staff of…read moreFamily Home Health. My husband has received service for other a year. The nurse are always prompt, check in if there are any deviations from their scheduled arrival. My nurse Courtney is very informative , compassionate, highly skilled, always available to answer and questions ,provide me the skills to provide care in her absence.,and she is an Angel. He has gone to hospital and discharged several times and the office is very accommodating. I would highly recommend this agency

NEVER contacted by SOCIAL WORKER or pastoral staff when my mother died. Isn't that what Hospice is…read morepaid to do, provide support to families of those on hospice???? Not informed she was rapidly deteriorating a few days before she passed away. The hospice nurse saw her less than 2 days before she died, and I was never told she was deteriorating fast. I missed her passing because they ( hospice) dropped the ball. When she died the nursing home called me first, not hospice.

This company is THE WORST one I have EVER dealt with. They are totally incompetent. After using…read moretheir equipment for over 10 years and now needing to switch to Medicare coverage six months ago, all I am running into is red tape and being denied supplies because of supposed "missing documentation", even though the requested documentation has been sent to them MULITPLE times. Apparently their divisions/departments (billing, equipment, supplies, etc.) have absolutely NO IDEA how to COMMUNICATE with each other. They should be ashamed to have such terrible customer service.

Short but sweet: four stars…read more We receive a standing monthly order for our medically fragile kiddo (g-button supplies, KetoCal, etc.), and for the most part Apria does us right. Their shipping is timely, and the supplies arrive in good condition (they always pack pretty well). If we're late in calling in our order, the automated system calls us with a reminder--SUPER helpful if we're dealing with her health issues/life in general/etc. and lose track of the date. Very rarely have they ever had an item "out of stock" but when they do, I will say this: Apria tries very hard to find an immediate remedy. For instance, there have been two or three times where Apria couldn't fill our entire monthly order of KetoCal in a single swoop, so they sent as much as they had to offer and then made some magic happen so the rest arrived before our daughter ran out of her central food source (she's NPO, so KetoCal is her lifeline). They get that things like this are kind of a big deal and the reps are usually pretty helpful, although I'm not entirely sure why or how this sort of shortage thing happens. I mean...this is the crux of your company. But I digress... The final bonus of Apria? We tend to only order what we need for a given month (otherwise we'd be able to fill up *at least* a football stadium with 60's, I kid you not) and the reps ALWAYS repeat our order back to us before hanging up. That's a huge plus since I'm pretty obsessive about what our daughter has and what she needs. What can I say? I like to organize. :) All in all, Apria is a winner in our book. :)

Thank you very much for all your help. Your company has been very professional and went above and…read morebeyond. I'm sure everyone is great, yet the care and attention from Kris really stands out as to making the processes seamless and pleasant. She truly did an excellent job! Coco really did an absolutely wonderful job caring for my mom as well. Her thoughtful efforts to tidy up the home made a big impact. Thank you.

Everyone that I have met or spoken to with this company has been fantastic and extremely helpful. I…read morehighly recommend Homewatch CareGivers of Naperville for any of your caregiving needs.