Terrible CNAs only one was attentive Lazy could care less…read moreand rude Instead of assisting at mealtime My brother was there helping my mom and assisting another person at the table!!! I'm pretty sure he's not on the payroll I've done this job years ago so don't BS me I know the difference !!!! They are on cell phones !!!

I am in my second month of rehab here. Care is top notch except for the food. It is over salted and…read moreoverly peppered. It is overcooked. When I asked to speak to management I was shifted to a supervisor. I explained the problems. I have yet to get any response. Be prepared to to have outside food brought in. I have not had one single day in my nearly 2 months here, where every item served was properly done. No one seems to have any concern about the poor quality of food.

As a son whose parents have always been independent and living on their own, I was not aware of how…read moreto navigate help for my parents. After my dad's stay in the hospital I was at a lose of how to provide the best options for my parents. The hospital gave me a list (too many on that list) and I called and emailed too many companies. What a education! I narrowed down my list to three, in my researching I learned a lot of companies don't hire their own staff, there is not training and there is no state oversight. Once I learned this I choose 3 and met with each company, interviewed caregivers and we made our decision. They have been in business for over 25 years, they are licensed with the State and we have a nurse supervisor to count on if and when we need additional help or support. We chose LifeStyle Options because, they were professional on the phone, they sent out a nurse to assess my father, (free of charge) and developed a plan that both my parents could agree to. That isn't always easy. We have had care for over 3 months now and Dad and Mom are both happy, Dad is recovering nicely and it takes the anxiety off my parents and family to know that someone is showing up each day to assist my parents. It has been a very good experience and I would recommend LifeStyle Options, Inc. to anyone who is seeking help and companionship for their family, themselves or friends. Thank you for providing my family with peace of mind and we know we can trust your company.

For the last few years my dad had a truly amazing caregiver, Lee, who was by his side assisting him…read morewith various tasks.... However, it was her friendship, kindness and commitment that made my dad adore her!!!! Lifestyle Options is a an amazing company, easy to talk to and very upfront with the costs... we found our rhythm and continued to tweak Dad needs when necessary.

I have to say that my time there was not great but it wasn't terrible the people that work there…read moreespecially for one CNA Mariah she really cared for all her patients she deserves a raise. when i first got there she really noticed that i was in major pain and tried to make me as confortable as possible. When she told me about options about the shower schedule she had to do a bed bath on me and treated me with dignity and made me feel confortable. From that day on i knew that while she was there i was in good hands with a caring person. There was a few more people there that always made me confortable and these people are the reeptionist i always called her georgeous and she called me hansome she made me feel at home i didn't get here name and i am sorry. there was two more people that really kicked my butt in therapy and they were Agnes and Ross they really worked me because they knew how bad i wanted to go home and they did not take it easy on me i appreciated that there were days when i got back to my room and just exhausted. This is the reason that this review is not five stars and it comes down to privacy. This is more for the second shift when the door is closed to the room it is only proper to knock and wait to be answered before coming in to the room. They had a habit of just walking in the room without knocking. There was a couple of times where i was in the bathroom and they just barged in and opened the door. Even though it is a kind of a hospital vibe when the door to the room is closed it should be considered being private and the courtesy is to knock not just walk in the door. if i ever have to go back for rehab i would go back to avondale

We moved my mom out of Avondale Estates of Elgin within 36 hours of her admission due to multiple…read moreserious concerns about her care. We requested a breathing treatment three separate times, and it was finally given about five hours later. The nurse then left the mask on and did not return for about an hour to remove it. Afterward, my mom was put to bed and the call button was left on the chair, out of her reach. Late that night, after 11 p.m., someone entered her room claiming to be a doctor. When we informed the facility about this the next day as we were arranging to remove my mom, they said they had no idea who that person could have been. Our mom has significant edema and needs to keep her legs elevated, yet the facility had no recliners available. Her only options were to sit in a wheelchair or straight chair with her feet down, or lie flat in bed. We were also told that walkers were not allowed, which raises serious questions about how patients are supposed to regain strength and mobility to safely return home. After a shower, the bathroom floor was left wet and never mopped. Our mom slipped on the wet floor while brushing her teeth. We reported this and told them we were taking her home and arranging home health instead. To make matters worse, when the home health provider called to obtain her records, their calls were not returned. Based on our experience, this was a subpar facility and we would not recommend Avondale Estates of Elgin for anyone needing attentive, safe, and responsive care.