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    Aelous Property Management

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    Metro Property Management

    Metro Property Management

    (11 reviews)

    Metro properties or limbird…read more Do not rent!! $1000 deposit $1000 month $13 for their property insurance (does not include your things) $10 process rent payment - even if you pay money order/$10 per MO)! $150 AppFolio set up (which I've used with other rentals and never had to pay a 'setup fee') - portal to pay rent and put maintenance tickets in. $1023 every month (sneaky fees included) *Dog shit everywhere you went outside. Parking sucks, people use all the spaces and leave you without any even when you are allotted 2 spaces w/your house number on the spaces!! *Neighbors moved out and roaches everywhere - no one came to spray all the apartments - no pest control on a regular basis! I have to buy my own fridge when an other units had one! First 3 months my toilet leaked - $150 water bill each month until they fixed it! *If any pipes break in the winter you are responsible for repairs!! It's a very old and soggy place! *trash days - have fun putting your cans out! Again the parking sucks! I had to keep my trash cans by my front door since there is no place to keep them - the smell in the summer time! I guess it's too much to invest in a big dumpster (don't worry the cost will be passed down to the tenants) I spent all summer with no air - All metro would do is send out technician after technician instead of just replacing a 33-year-old conditioner unit. Marisa Hernandez and her peacock friend, Karissa, like to talk about you behind your back - what you wear or assume you spend your money on drugs - my son had to listen to them be mean about me when he was in the office trying to show these "professional" ladies the temperature in our house! I confronted them on text message and now I'm no longer allowed in the office!! AND someone, please explain to me how they received the best rental in Northwest Arkansas award!!??

    Second review* I've had a terrible experience with Metro…read moreProperty Management and want to warn others. First, I was told any appraisal/inspection would be agent-assisted. Yet the appraiser showed up alone, and Metro later tried to twist my words to justify canceling the agent. For the record, my exact message was: "But I'm going to try to be there I've left work early so much for this crap!" That is not the same as saying I'd be home. If I hadn't been there, a stranger would have entered my unit with no agent present and a free-roaming husky/lab mix inside. Metro was aware of this situation, which raised safety concerns for me. Second, pest control. In the year I've lived here, I've never seen a notice about pest control, despite huge wasp nests outside (I was stung) and roaches in my neighboring unit before the current tenants. Metro hired junkers to "clean" but never fixed the problem. I was told that tenants pay for pest control for the entire property. I would figure a property management company would at least have a basic check up twice a year... I've rented plenty of places never once have I heard that before. This is basic management being ignored. Third, communication. Operations twisted my words instead of owning mistakes. Messages go unanswered, the office somehow closes early with wifi down; When the receptionist is somehow still there till 4 pm answering me. Jed did good, but he blatantly ignored my questions the next day. Accountability is nonexistent. In my experience others I've talked to feel the same way. Here's an actual message I received from Karisa, one of their staff: "No, that will not work Michael. This is for the sale of the property and all rooms have to be assessable. I am going to make sure this is agent assisted by one of our agents, he will HAVE access the room that you lock your dog in. There is no debating this or refusing. I have tried to be nice and considerate but don't not get it in return so we're going to do what we have to in order for this final walk to be done. ~ Karisa @ Metro" That is not how you talk to tenants or customers. It's unprofessional, personal, and condescending. It perfectly sums up my experience: Metro's staff don't communicate clearly, they don't take accountability, and when questioned, they get defensive instead of solving problems. Living in a property that's being sold is stressful enough, but Metro uses that as an excuse instead of doing their job. "Property Management" is in their name, yet they can't manage their office, their communication, or their properties. Disgustingly mismanaged from top to bottom. 0 stars!

    Aelous Property Management - propertymgmt - Updated June 2026

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