I stayed here 2023-2024 and aside from a major pigeon problem I didn't have many complaints. The…read moreissues came when I tried leasing again in 2025. I signed a lease with them in February 2025 with a move date in early May of 2025. Then, in early April, they messaged me that they would have to change my move date to May 31 2025 due to the current tenant wanting to extend their lease. They allowed the tenant to extend an extra 2 months, which directly conflicted with my move in date. Management completely disregarded the fact that my move date was not flexible and that I had everything already planned for my move (movers, electric, etc). Their only offer was for me to stay in a furnished apartment until the one I signed for became available again, but they would not cover any of the extra storage or moving costs associated with them changing my move date. Beware that if you sign a lease, they can and will disregard your move date with little to no warning. They left me to start from square one with under a month before I move, so I cannot recommend leasing here to anyone.

In my opinion, this was the most unprofessional rental experience I've encountered. The leasing…read moreprocess stretched over 14 days and required more than 20 follow-ups--something I've typically seen completed within a day. Because of the delays and lack of resolution, I chose not to sign and instead secured a more luxurious home in Rogers for the same price. That process was completed in less than 24 hours by staff who were professional and efficient. During a visit to this community, a disagreement with a staff member escalated to the point where outside assistance was required to ensure the situation remained safe. Even after raising concerns with management and providing documentation, no resolution was offered. At times, I wondered whether cultural or communication misunderstandings influenced how the situation was handled. For someone with an 800+ credit score, a strong career, and solid references, the extended delays were hard to understand. I share this feedback as cautionary advice for potential tenants and staff: it takes many positive experiences to build trust, but one unresolved negative experience can leave a lasting impression

The apartments and outside property were beautiful besides a leaky kitchen faucet if water was on…read moretoo high, light switches, thermostats were incredibly crooked and had to remove two 4 inch size wasp nests on move in, Front desk staff avoids all communication if possible on phones.

We have lived here now at Pointe Apartments in Bentonville, AR., for five years. This most recent…read moreyear the luxuries of living here have increased overwhelmingly. This is a gorgeous Property and the resort style Clubhouse and beautiful grounds boast a plethora of amenities that to our knowledge no other Rental property in Northwest Arkansas offers to their upscale and comfort seeking residents. The New Management , Venterra Living , have a motto something like " we continue to offer you our best" and they meet that motto for us and for you 100% of the time, on time. Our apartment has a luxury feel that we've not seen in any of the new construction in NW Arkansas. ( we've seen a lot!) We enjoy and use SmartHome technology securing our home. The Maintenance Team and their professionalism and quick responses ensure everything works right in our apartment home , all if the time. The grounds outside have easy access to the famous Razorback Greenway which offer walking, boarding, running and biking opportunities 24/7. Our Complex here displays over a thousand trees, bushes, flower gardens on the private grounds around our buildings here, that are beautiful and beautifully maintained. We have clean walkways , and there at two fire pits with comfortable clean seating which we go to and enjoy on cold evenings. The outdoor commercial cooking grills are located in several different locales on the property making it easy for residents to use one close by their home. The massive Clubhouse is the first building you see coming into its front entrance. The community is gated and there are 3 gated entrances surrounding the property for easy residential access. The Clubhouse has a spacious, luxurious Ritz Carlton decor inside and outside, that when your boss sees it, he will wonder if he is paying you too much, or maybe he needs to be paying you more if you are so smart to live here. Outside the Clubhouse, There are three separate huge covered lanais with comfortable and colorful seating and very nice big tables in them for outdoor picnics. Two of the covered lanais are located by the large Olympic sized pool. I would move here just for the pool alone and it is built with children in mind , as both ends are shallow enough for them to play with you. There is a wonderfully large and well maintained and secured dog playground with dog park play expanse for running, barking and seating. Inside the clubhouse, There are FREE tanning booths, a FREE use of the large and beautifully maintained movie theatre, a gym that my husband covets , a FREE enclosed Conference Room with a must see conference table, a card playing room, large screens throughout the huge building, , a Sports/ Party room big enough for entertaining 75-100 people, a couple of granite topped bar areas with coolLooking bar stools, living room type conversation areas with spacious comfortable seating, FREE coffee during open hours , and a FREE Concierge service that rivals none for fifty miles around. Thursday nights are Thirsty Thursday nights with FREE fellowship and cold adult and not so adult beverages served for a couple hours. Under the old management regime for the first four years we lived here, the headquartered Corporate Landlord Management seemed to limit our local landlord in providing all the services we would have liked. NOW!, The NEW and highly Professional, Friendly and hardworking Venterra Living Management Staff now in place will assuredly give you the attention you are looking for and deserve. Choose the Best.It is all located right here. Affordable. Luxury. Resort living waiting for YOU. For the People. Charles and Pamela

Two words: STAY AWAY…read more I'm only writing this because I unfortunately currently live here. This place is an absolute nightmare. Management changes constantly - I'm not exaggerating when I say it feels like every other week there's "new management," which explains why nothing ever gets done. Good luck getting a response. Emails, calls, requests? Ignored for weeks. Maintenance takes forever (if it even happens at all), and when they do "fix" something, it's half-done and breaks again shortly after - or you constantly have to follow up. The elevator in the main building is constantly broken, which is ridiculous and unsafe. The pool was advertised but isn't even heated, so it's basically unusable and drifted during the summer. And for all of this? They have the nerve to overcharge on rent like this is some luxury complex -- it is NOT.

This place is a joke. Don't waste your time you are just a dollar sign nothing more. Residents are…read moretreated like second-class citizens employees are treated worse. You have been warned. Would you like to discuss how your regional maintenance supervisor knowingly put sulfuric acid into a condensation drain line to clear it then called a maintenance tech to help him with this issue when it didn't work without the tech knowing about the acid in the drain line then used R-410A freon to blow out the line (illegal as f¥€K) shooting the acid all over his hands and arms. Still didn't say anything to him until he asked why his skin was burning then told him about the acid in the lines. Posting this on here because they had it removed from google because they are crooked and want to hide the truth. Future residents and employees should know the truth. Im not one for lies and children's game. You put my life and residents lives at risk daily. Show your true face not your cowardice.

Avoid this place like the plague!…read more The good, the office staff is genuinely nice and moving is was a breeze. After that when you try to leave get everything in writing, take photos do everything you can to cover your butt because they will find ways to double your fee's on leaving. We have had to break our lease because of medical issues with one of our kids, we thought we could take them at their word and had a price we thought we had to pay for breaking the lease which was essentially two months rent, and losing the deposit. Yaaaaaa NO!!! We gave the notice as they requested what they did not tell us and it is NOT in the lease is that they will charge you if you leave before the 60 days and apparently they have to repaint walls that had nothing on them and was not repainted before we moved in also clean the floors which had nothing wrong with them anyway. I also recorded the apartment when I moved out because my gut said something would happen like this, but that does not good. The reviews you see on Google Review, Yelp or Apple Review for negative stars on customer service are true! You cannot get the same person if they ever respond. Most customer service has an email that you can go back and forth on to try and resolve an issue, my wife had several emails that went unanswered, I had one response but then the person will respond using a general address so that you cannot respond back to them. This place has potential great location and apartments are nice. If I was the owner there would be massive changes, but that maybe were the problem is, all they care about is $$$ so basically we have to stuck paying for several months of an apartment we are not in, and I'm sure they have already rented back out sooooooo double the profits for them. I have deterred three co-workers from coming here, plus another family member that was going to stay here while at U of A, While Highland does not care because they simply will find another renter. Very disappointed because we did love it here at first, now I am urging people to steer clear.

I enjoyed the visit, and look forward to possibly residing here soon. The staff was very friendly…read moreand accommodating.

I drive by these most everyday, most times apartments are nasty outside or whatever reasons. These…read moreare less than 5 yrs old so they are still being well maintained. They do accept pets but I've heard it will cost you to have a pet.

Rent-Collecting tactics here are overzealous. They raised our rent by about $400 after staying here…read morea year. They told us that there is a waiting list for their duplexes, and that they can remove us and fill it instantly. Yet, the duplex down the street is empty. What happened to that waiting list? We had an issue with the app that is used to pay rent. Apparently another apartment complex in the area uses the same one. We had a mix up and were paying our rent to the wrong establishment. We did not discover this for a few months. Instead of discussing the issue like civilized human beings before the issue got out of hand, they come pounding on our door a few months months later with an eviction notice, a butt-chewing, and a threat that they will kick us out if our rent gets behind again. They also scared a household member because of how loudly they banged on the door. Essentially they overreacted to the situation instead simply discussing it with us before corporate and management tempers got out of hand. It was an unprofessional way to handle the situation.

Update-Do not move in here. The place is a nightmare. Facility is literally falling apart and only…read morethe arrival of mice could make it worse(but is expected). No matter what they tell you about exterior doors being fixed, gym equipment being fixed, the lawn being mowed, trash service being renewed, elevator inspections, etc., it will not happen. Staff has entered our apartment multiple times without warning. What started out with a decent place to live has turned into a dump. It is a textbook case of "services not rendered" It's not often that I leave a bad review but at this point I feel it's warranted. Filter reviews by "Newest" and go from there. The only new thing I have to add is that their bundled internet won't work the last day or so of each month. Not ideal from a work from home aspect. I bring it up to the staff monthly yet it is never addressed or acknowledged. Buildings fire alarms will also go off quite often so be ready for a jump scare (Walker's Razor Slim Earmuffs have been a lifesaver).

The Fitzroy Grove is a fantastic place to live, with spacious, modern homes with great natural…read morelight. The amenities are nice and the staff is great!

Our experience with South Creekside was awesome! Our daughter was able to get an apartment at this…read morelocation. Their manager, Susan, when over and beyond what average managers will do to make her feel welcome and that she had someone in her corner. She answered questions from our daughter and ourselves as we helped her get settled. She was always friendly, prompt with return calls and provided quick professional assistance. I would highly recommend South Creekside and definitely recommend reaching out to their fantastic property manager!

Susan is a great manager. Our daughter was able to get her first apartment with South Creekside…read morethanks to her. Susan went above and beyond what other managers would typically do. Always friendly, returned phone calls promptly, listened to our concerns and provided professional level assistance. As an apartment complex manager, you are often pulled a different directions at the same time. Taking the time to listen to you customers is a quality few people have. I would recommend South Creekside, especially recommend reaching out to Susan.

I've had issues since the moment we tried to get a place here…read more I could tell that they were playing us trying to get the most money that they could from the very beginning. Needless to say, I have sent in several maintenance request only one of which they did anything with probably because I got hit in the head with one of their cabinet doors that fell from one of the top cabinets. When I walked through the door, the amount of spiders, the black toilets, and the carpet with trash and thumbtacks in it had me questioning everything. I counted down the day so I could be out of that place and it wasn't soon enough. He sat there and threatened to send me to collections over a carpet that have proof is perfectly clean with photos. They want to talk about a dirty carpet. Meanwhile, I moved in with safety hazards on the floor. I'm honestly lost for words at the they took my entire deposit and an extra $200 because of this carpet that is in better condition than when received. Just don't they're taking advantage of you.

I have lived in this new complex a year and I find it very convenient for shopping,…read morewalking-distance even! Tucked in behind Barnes 'n Noble, it seems secluded and quiet, though very close to a delightful, busy community. Though I can hear some noise of other tenants, the value of my clean, well-maintained, safe and comfortable apt is excellent!