The cashier today was rude . I had one item I needed I was paying cash .... She wanted all kind of information I didn't want to give . Birthdate , phone number, email, full name . Told me I couldn't check out unless I gave the info ... if I didn't NEED this item, I would have walked off mid transaction . Someone needs to have a conversation with these stupid cashiers . Do you not realize you are being used to set all this crap up so everything can move to digital? Your job won't be needed anymore sweetie ... and I don't want my email full of crap . So irritating. read more

SATURDAY 1.20.2018 1. STAFF. I didn't catch the names of the staff when I was here ~6pm tonight, but I have been at this location many times the past few weeks and this was by far the friendliest, most helpful, happy to be there (or doing a great job faking it), that I've ever encountered. On this note this is the best manager I've ever dealt with. 2. I was seriously dreading my visit bc I had some pretty complicated exchange/discount/returns etc and an online order that shipped things separately so I had a lot of packing sheets to use for these transactions. It went so smoothly and I was so grateful for my experience with this manager. I have to say previous manager experience when I was just asking for a size on the mannequin was abrasive and seemed put off to be helping a customer. I sure hope the manager working tonight gets a raise or something. 3. The store was clean, organized, and they got in a bunch of new items!! Highly recommend!!! read more

See all

Pros: this location is five times larger than the San Francisco location I'm used to. That's about it for the pros. Cons: Not one of the employees said hello to me. This store is really heated... I started to obtain a "glow" while in the fitting room. Nobody offered to start a fitting room for me or help me in any way shape or form. These employees need to take a lesson from the friendly San Francisco staff pronto! read more

See all

I only shop at Aerie for my underwear. I find their bra's lacking. The service is only okay. The employees are young and I don't find them to be very helpful. I spent 5 minutes waiting for the fitting rooms becasue they weren't paying attention. But I do shop here and I do like it. It's clean and well laid out and there is lots of choose from. read more

Went in wanting to make an exchange due to something being the wrong size. The staff was SO. HELPFUL. they were all so kind and reassuring while i was in the dressing room, truly struggling to figure out what i liked/what fit me. Ended up exchanging what i needed to, and buying a bathing suit. never left a store happier:-) read more