I am very disappointed with my experience at this Franklin store. I purchased a gold ring, and…read morewithin four days, nearly all of the finish had worn off. For the price and the way the item was represented, that is unacceptable. What has been even more frustrating is trying to get help. I have called five times and have repeatedly been told someone would call me back, but no one has followed through. First, they said the owner was out of the country, and the last 4 calls they promised a callback after speaking to the owner and manager. Still haven't heard back from them. The store presents itself as a Christian business and has a prayer room inside, which makes the lack of accountability and customer care especially disappointing. I expected the product to be better quality and, at the very least, for someone to follow up and make it right. I hope the store resolves this promptly and begins treating customer concerns with the integrity its branding suggests.

I love wandering in this store every time I am in downtown Franklin. It is so inviting, has great…read moreunique home decor, clothing, accessories & books. The staff is refreshingly friendly and never rushes me or hovers over me. Just the way I like to shop! I think this is especially important to mention because a lot of their merchandise is religious based so it is a unique experience that needs to be savored. Today, I purchased some Christmas Home Decor that I will treasure for years! I also stopped in their treasured Prayer Room. It is a little area in the center of the room where you can write down prayers on a tag and hang it on the wall. Others are encouraged to take a tag and become a Prayer Warrior for the person who left the prayer. Today, was a very impactful visit for me. I went into Philanthropy with a heavy heart because we found out our good friend that has been battling cancer was moved to hospice. The prayer room gave me peace & I left feeling a little lighter. Thank you Philanthropy for providing such a beautiful space that brings peace to so many! Whether you are on a visit or a local of TN be sure to stop here & experience this special place!

Higher end, unique clothes and accessories. I always find something special here! And I love the…read moreviolinist who often plays just outside. Always makes my day!

Emmaline is my go-to boutique in Franklin. They have such a unique and refined perspective; it…read morereally shows in their clothing and jewelry selections. What really stands out to me about Emmaline is the quality of their products. Yes, boutique clothing can typically be more on the expensive side, however, the items I have purchased from Emmaline have lasted me for YEARS. When I say they carry the BEST jeans, I mean it! Hands down one of the better clothing investments I have ever made. After reading negative reviews, I was anticipating the customer service to be sub par, but it was quite the contrary. The owner and other shop attendants are so genuine and have excellent taste! They are nice, accommodating, and exceed far beyond typical customer service standards. The store is always clean and well organized; it truly stands out amongst other boutiques.

Very friendly sales staff on Sunday. Knowledgeable and helpful. Helped me locate the color and size…read moreI wanted. Love the lace up sweater I purchased. Looking forward to wearing on cool days of n San Diego!

Waaaaaay overpriced. Accessories are poor quality. Some clothing is nice, but, again, ridiculously…read moreoverpriced. The shop in Cool Springs won't survive unless significant changes are made and soon.

I ordered a necklace in store June 5th and have yet to receive it. Email address comes back…read moreundeliverable and phone number just rings, not able to leave message. It's been 2 weeks and I have not even received any communication. It was a $235 necklace. I hope someone contacts me regarding this. I'll just keep leaving comments wherever I can or my Husband will get involved about it if I can't get anywhere. This seems to be a pattern based on reviews I've read and even after the supposed phone issues more than a year ago. This is what a Christian Company does? I'm from out of town. This was a gift for my daughter who just got baptized.

Such a quaint shop with friendly staff. The displays are worth the visit--so well done! And don't…read moremiss the upstairs where the beauty continues. They have clothing, candles, jewelry, and nice decor for the home. A special touch is the butcher paper roll where you can write out what you're believing God for. They also have a signature candle scent that is amazing! The shop is narrow, and it's easy to miss. But you won't want to.

I was able to attend their pre-opening party to shop early and it was amazing!!!!! The store is…read morestocked, bright and beautiful! I loved seeing all the purses and sunnies right there as you walk in! Shoes are in the back left corner and it was stocked to the brim with amazing on cloud deals and Tory Burch! The brands were a flowin! I checked out some of the sunnies as I'm looking for a polarized pair of ray bans and their selection did not disappoint!!!! I was into every nook in the entire place except the dressing rooms but I'm sureeeee they were just as good! I looooove a new Nordy in town! Highly recommend you visit and get your shop on!!!!! Welcome to Franklin Nordstrom Rack!!!! We are glad you're here!

I was amazed at the size of this store, but more amazing were the quality and variety of the…read moremerchandise, sizes, brands, colors----anything you could ask for and more. I hated to leave the day I went and returned the following Sunday. You're mistaken if you don't go to Nordstrom Rack today and take your friends. There is something for everyone with good taste! I almost forgot to say the prices are beyond compare. Truly the best quality goods for the lowest costs I've seen anywhere. Go today! You'll love it.

The clothes are always so cute and well organized. The store smells amazing and the girls that work…read morethere are always super helpful!

Whenever I find myself in need of an outfit for a special occasion or simply a wardrobe refresh,…read morethis J Crew is one of my first stops. They have a great selection of styles, sizes, and colors. Since this is one of their "factory" locations, everything is steeply discounted, typically between 30-70% off. There are 5 dressing rooms with plenty of room and great lighting. The only reason I take off a star is the service. On my most recent visit, I was not greeted by an employee the entire visit. Even when I walked past an employee with an armful of clothes, they did not offer to open a dressing room for me. When I went to check out, I had to stand around while the employees finished their conversation before they helped me out. Although the service is less than a typical J. crew experience, the deals make a visit here worth it!

NEW FAVE CANNOT WAIT TO SHARE THIS GEM!!!! (Insert fire icon)…read more I literally love when a store SMELLS NEW! Current sale is extra 70% off the sale rack but I think it's also 50% off the entire store!!! A lady I'm front of me scored a $300+ pea coat for $40 and I got a $118 dress for $20!!!! It's super clean, well lit, employees are really friendly and the dressing rooms are so clean too! It's so nice not to have to trek all the way out to the outlets at Opry mills! More more more! I hope some other outlets show up here too!

Very cute gift shop with so many items to browse. Located in the 12 South trendy neighborhood. You…read morewill find so many treasures within.

This store is at the very end of 12South. It is one of the best souvenir stores in the street. They…read morehave all kinds products like magnets, stickers, cups, mugs, toys, postcards, soap bars, toys, games and of course apparels for everyone. The store is small, aisles are cramped. Have to watch when walking, easy to stumble on other people or stuff in the shelves. Prices of the good are slightly higher since its prime tourist area. We got a dino mask for $8 and a t-shirt for $30. The staff members are super nice. They engaged in a fun chit chat with our daughter, while checking us out quickly at the register. This is for sure one of the must visit store in 12South.