Aerocare kept advising me that ' my doctor' programmed the cpap. At my visit when I was supposed to pick up the machine It was impossible to use and I didn't take the machine. This supposed doctor that set up the program for the machine I never met so have no idea how they could have programmed the cpap device and have it customized for my needs. The flowing day, I received a call from Aerocare wanting to set up a time to pick up my CPAP machine. conclusion- inept, unprofessional and they don't care about YOU! read more

Javier was very professional and knowledgeable with explaining my new Apap unit today. I'm finally experiencing a medical supply business that runs very well. So thankful for everyone that I've had contact with. read more

This Company sucks! My wife just came home and had an order for oxygen and this rep by the name of Jason Lopez came in and just put the machine together fast and didnt put the tank on properly we asked how is it pose to work and the tank is still sitting here not filling and he said to Google it to find out how it works! This is the care and reps your company provides???!!! and after looking at all theses previous reviews i see its not just us! read more

Woman at the front desk was not at all helpful. I had to walk in to Javier's office (door open & clearly not with a patient) to get him to help me. He was very helpful and was able to immediately fix what I needed. My experience with medical personnel is that they are willing to help. Adele told me "we are not a walk in facility" you will need to make an appointment. I have called repeatedly - at least three times explaining my issues and was never told I had to make an appointment. I went in person because was not getting assistance by phone. read more

I dont recommend them. They are hard to work with and they bill payments through adapthealth. They wont charge for months and months. They blame it on your insurance. Then they'll hit you with a bill all at once and expect all the money at once. And they wont service their equipment like the are suppose to. read more

Nearly two month wait for CPAP referral to be processed. Had multiple issues getting the right mask. Impossible to call the local office. They make you call the Philippines. The CPAP machines they provide are low quality and noisy. They told me in person they would cover my consumables for their machine and my travel machine and now Philippines say this is not possible. I can only get supplies for their machine and if I use my travel machine they will not monitor me for compliance - even though they sell that machine. It's just not worth it. I'm returning their machine and will just pay cash with a reputable supplier. read more

Our doctor ordered oxygen for my husband. AeroCare showed up with the oxygen unit unannounced They didn't ask for insurance so we figured our doctor had already provided all of that information,come to find out. AeroCare says Medicare doesn't cover Oxygen for sleep apnea and charged as private pay even after we contacted them numerous times to question them as to why Medicare wouldn't pay for this. We switched Oxygen companies and went with Summit Oxygen go figure it's covered by Medicare. We wouldn't use this company again if we had to use Bellows to keep my husband alive . read more

Good service and online response. Competently trained customer service employees and technicians.

Initial CPAP service was good, but AdaptHealth's billing practices are unethical and impossible to turn off. AeroCare continued to bill me monthly, for 6 mos after I had paid the machine off. Then we I changed insurers, they started the billing process over as if I had never made a single prior payment (I had already made over $1200 in payments). Dozens of call and e-mails never worked. The doctor offices/networks that refer Aerocare/AdaptHealth should be ashamed, they are sending their patients into a fraudulent nightmare. read more

When I got my oxygen I signed papers saying that I would not have to pay anything out of pocket because my insurance would cover it. Two months later I go to the store to buy something and my card was declined when I had just gotten paid that day. So I called my bank and they said that Aerocare charged 479.89 on my card. They refused to refund my money read more

First time CPAP use. Javier in the Aurora office gave such wrong and distorted instructions that he almost made me void the warranty!! He has no business being employed by anyone, especially this company! He told me to clean my mask with baby wipes. WRONG!! It was eating up the cushion material!! He told me wash the whole head gear in soapy water. Now the Velcro won't stick!! Get that man outta there!!!!!!! Second time in there for assistance. 5 days without proper sleep!!! I feel like I'm going out of my mind I'm desperate for help. The girl at the front desk starts out with an attitude because I guess I broke the unknown rule of just walking in without an appt. When, in frustration I'm trying to explain why my machine isn't working and I start crying because she keeps interrupting me. She then threatens to have me escorted out of the building if I can't calm down!!! Aren't they there to help people like me?!!!?!? I'm so confused and feeling so very helpless!!! read more

I've had to deal with 3 local oxygen providers in the area in the last few years. Aerocare has been above and beyond with its amazing staff, equipment, training and customer service. From my first contact where I actually got a callback, they contacted my insurance company, let me know exactly what was covered and my options. The gentleman who delivered and set up my equipment was so knowledgeable and polite. He was masked up which was quite important for me that I didn't have to worry. They always actually answer the phone when I call! (unlike the two other companies where all I got was an answering machine) When I need supplies, I get them often delivered to me the next day. Just now I called them about a small piece that broke on the oxygen machine. I called at 3:00 by 3:30 I got confirmation of a shipment that I am receiving tomorrow. If you need oxygen equipment, I encourage you to check Aerocare out. read more

We have been dealing with this company for more than 3 years, the last 2 have been absolute hell. We quit leading their services in 2021 and they have yet to stop billing us. We have made over 100 calls, we reported to BBB, filed a complaint and reported Fraud to Medicare. They are ignorant theives, and you rarely get an associate who speaks clearly and is able to comprehend english. DO NOT USE THEM!! I would leave less than one star if it were possible. read more

It's been 4 months and i still haven't received an appt. for my APAP. So... do I just die in the meantime?

Took 4 months to get machine. Only given one choice. Mask setting was wrong and It almost fried my nose. Bad info about cleaning so got a sinus infection. Instruction manual very poor. Find a qualified person to instruct you on usage!! read more

Trying to order supplies from this place is ridiculous. Not only is the customer service when calling unprofessional to say the least with Connie on the other end telling me to hold on "One Second " every damn second and then putting me on hold, then putting me back on the phone to have me hold longer while "one second" repetitively. Then instead of transferring me over to another department for my oxygen machine, she hangs up on me.... I need to find a different company read more

They are not trust worthy. They lie and brake there word. They have told me 5xs this week to bring me another cpap hose. Mine was broken when received. Now I've gone without oxygen for over a week.They said someone would bring me one today from 3 different people. read more

They lied to me and told me I can return the machine at any time and then when I returned it they didn't want to give me back my money, with the excuse of 60 days that no one mentioned, not only did I pay out of my own pocket but it used only 5 times so it's new. Thieves and liars read more

The local office (Gainesville) is okay. The only problem with them is they say it takes "Regional" approval to get backpack oxygen & that takes a month ! The portable tanks they provide are too difficult to handle. However, the Cpap supply in Nashville is horrible! I talked with Michelle there today & she was rude & didn't seem to care that my 90 year old aunt needed her new mask (because she has started oxygen & can't use just the nose piece) . She has already been without her cpap for 2 weeks because they kept saying they needed a doctors order & the doctor kept saying the order had been sent. Now she (Michelle) is saying no order is needed but it will be 10 days before it is sent out grrrrr read more

This is the worst company I have ever had to deal with for my cpap supplies. I called at least 10 times and each time I got a different story. I changed insurance this year and notified them right away at the beginning of the year. Then when I called them the rep on the phone would tell me my insurance expired because they were looking at the old insurance. After several attempts to straighten this out, I finally talked to a supervisor who agreed to send out a complimentary order for all my troubles. Which she did. I hope they get their act together for the next time I have to order supplies. Very dissatisfied customer. Extremely bad customer service reps. read more

HORRIBLE. If i could give ZERO starts i would. Customer service is non existent. Took over a week to get oxygen then they provided me with faulty equipment that doesnt even work. This company shouldnt even be in business. read more

Beware! This company perpetuates a fraud. They set you up to be over-billed, and then no one responds. A pathetic excuse for a company. They instructed me to leave my tank and consolidator in a certain location as I had an early morning flight from Denver. They then did not pick it up and proceeded to bill me for six months even though I live 2000 miles from Denver. Of course, no one can address it. They just keep sending bills and don't respond. Do yourself a huge favor, and avoid them at all costs. read more