My doctor just diagnosed me with breathing problems and sleep apnea, was referred to aerocare. The staff was very helpful and supportive, caring with my symptoms. The technician whom arrived at my home was very helpful and knowledgeable with my setup and usage of the machines. I thankful for their service. read more

I don't know where these bad reviews come from. I've been using them for years, both in Fort Smith and here. When my Bi-pap died, they saw me right away and provided me with a new one. No backtalk, no forms, just great service. read more

I was having breathing issues after moving, to which my healthcare provider decided a nebulizer would aid in my treatment plan. Unable to find one on my own at any store, they contacted a medical supply. Aerocare contacted me the next day to setup delivery I expected to be at least a week, but it was delivered by Todd the next afternoon, setup for me & working well. Although they were chosen by my healthcare provider, I would definitely recommend them for anyone with breathing issues because you can't sustain ER & frequent doctor visits when you have asthma. read more

Currently the worst service available. They don't provide supplies without asking repeatedly. Did not check my equipment for four years and that's because I called them and had them come out and check it because the lights were red and indeed it was broken. Their billing department is also a disaster and they let it build up till you owe for three or four months and then act like it's your fault that it's late. It's on auto pay. It has gotten 100% worse since they were taking over by adapt health. read more

This company is horrible. Their staff is very rude and unprofessional, especially Whitney. They give you extra supplies that you do not need, which cost you more and if you need to return the equipment (CPAP) because you can't use one, they ask for the unopened supplies and equipment back. They refuse to give you a refund on those supplies you returned and claim that it is a donation. I would definitely not recommend them to anyone and find a more reputable company to obtain your medical equipment and supplies from. read more

If it were possible I would not even give the 1 star. My mother was waiting for her b-pap machine, Areo called once to let her know that they would be getting the machine for her. That was the only time they contacted her. ALL other communication she had to do. After calling to check on the status of the machine two weeks before the end of the year my parents found out they had the machine. My parents were trying to get them to get the paperwork to go through before the first of the year when the deductible would start again. Areo continued to give my parents the run around saying they would need to get in contact with the doctor and continued this until January which would cost my parents more money than need be. So my mother is without her machine and now that it has been a year since the sleep study she has to have another one and this one will be at her expense. This is no way to treat patients that need these machines for their health. I suggest that if this is the best Areo can do they need to hire new staff that know how to use a telephone to let people know what is going on with the equipment and that also know how to contact providers offices. My mother says "don't expect them to call you back." read more

Went to Aero-Care in Springdale ,Arkansas today and the staff could not have been more friendly and professional from office staff to Kris. Got a refitting for CPAP mask and the information they gave me was very enlighten (turn up humidity control) and the fitting they gave me made me made my day! Could not expect more. Very,Very satisfied. 5 stars read more

I wish there was an option for NO STARS. My mom had been a patient of Bird and Bear Medical for nearly a decade and they sold out to Aerocare recently. Since then my mother has been treated like trash by Aerocare. Faulty products, having to wait over 3 days for Cpap supplies that she could have stopped breathing without. Telling her to come get it herself (she is disabled and no car, which is why they always delivered) or wait 3-5 more days for it to be mailed to her!! They are supposed to deliver the product, install it and quality check the supplies. Aerocare is a joke. Go somewhere else for your supplies, all they want to do is bill your disability/medicare with the least possible effort and expense on their part- even at the expense of your lived one's life!! read more

This place is awful. They make appointments - you have to go to them - then cancel them at the last minute. When we tried to reschedule, no one would answer the phone. Leaving a message does no good because no one ever calls back. We've tried three times now. We're at a loss as to what to do. They do not care about the customer. Maybe contacting Medicare about them would help. read more

Takes weeks longer than it should to get CPAP supplies. They tell you it's ordered when in fact it isn't. They say you're all set, and then call back and say you have to pay them money first. They say it's on the way, and then weeks later when you still haven't gotten your supplies, they tell you, oh, we've moved you to another call center in another state - you have to call there now and place your order. I give up; this seems to be the only in-network supplier for my insurance, but I switched to an out-of-network supplier -- it's more expensive, but at least I get my supplies when I need them, instead of having to use existing ones longer than I'm supposed to. read more

I use one star only because I have to! AWFUL, AWFUL, AWFUL!!! Took our money three weeks ago and have yet to receive materials. Antoine lies and doesn't complete the orders until you call on three more times. Phone service is shotty, none of the numbers listed are the correct ones and the ones given don't pick up. No call backs when they say they will. I will never, NEVER use this company again and I encourage you to not use them either! read more

Aerocare has been the supplier of my CPAP equipment for six years. They have been wonderful to work with and I can't say enough nice things about the company and the people who work there. I moved to another city that has an Aerocare office here but I remain a customer of the Springdale location. THANK YOU AEROCARE OF SPRINGDALE! read more