I work for a local staffing agency in San Diego, Go-Staff Inc. in the Clairemont/Kearny Mesa (So…read more California) area. Our company has worked with Ztelco for multiple years. I've had the pleasure of interacting with this company for the past 2 years. The Ztelco crew that handles Go-Staff's account...Adam V, Ese S, & Fernando are a great team to have, hands down. The team has always been professional, supportive, diligent in the task at hand and the follow up is always appreciated. It is easy to ask for help; email, a phone call, or even a message in Slack. Ztelco is always available and always willing to help. THANK YOU!

They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Why in the world is every damn commercial break in SPANISH????…read moreLast I checked I live in the USA. Commercials are loud and disgustingly long. When I'm in Mexico I don't hear or see American commercials on TV. Isn't English the language of America? I'm getting ready to cancel this obnoxious BS. If I want to listen to Spanish on my TV I will find the Spanish station. Spectrum fix this ridiculous situation you are pushing on your customers.

You need to have more employees tending to customers. The available employees just seem to stand…read morearound or go in the back. The wait times are terrible. Consider having a drop off designated area! I will say though that Avery was very kind and helpful!

This internet is completely awful! The negative reviews echo truely. We moved to a location that…read moreonly provides this internet and it cuts out all the time and takes HOURS to download games or apps! We have reached out to the "provider" and they are bad customer service. I'd also like to add that we pay for the "highest speed" and it's still terrible. Don't expect to use this internet in a rainy day or with clouds present we use our phone hotspots. Edit: You are a scammer. If you actually cared and read my comment; I stated that I did reach out and your customer service was awful, your company just coached us to continue paying for the most expensive Internet option, which I stated is continuously, awful. You always use the excuse of wanting to know customer names, Martin when people have explained there's households previously. You don't need to try and educate us on downloads. We have had exceptionally way better Internet that could download way quicker than this junk service. Download speed doesn't affect this junk to cut out when it's cloudy or rainy or even on a clear day! It's an ongoing issue that multiple reviews have stated. Even the Google AI slanders this Internet company based off of so many negative reviews. Keep on scamming, what goes around comes around.

All around terrible company. The speeds are horrible. The…read moreprice is way too high for low grade internet. Lack of communication when there's outages. Customer service is useless. Requested to cancel due to moving and got a voicemail to schedule a day to shut off service and pick up equipment. Been a whole 24 hours since the voicemail and I have not had a chance to call them back and come home to no service and locked out of my account. Mind you I still have a couple weeks until what would've been my next bill. So I paid for the WHOLE month not a couple weeks. Didn't even give me a chance to set the cancellation up to correspond with my move. Would not recommend ever! You have not made several attempts to reach me I will gladly screen shot the one phone call I received.

WOW, we are so impressed with the level of service we have received from this company. In…read moreparticular, Chris. He is so patient and kind in his explanation (not all of us are tech savvy) he also went 100% above and beyond for us in helping to ensure our event had the connectivity we needed to be successful. I will recommend this company to all of our contacts! Chris, you are an awesome human being, and btw it was a pleasure meeting your son today as well. Thank you kind sir, for all of your hard work. May your business flourish!

I'm usually willing to give people a benefit of the doubt, but honestly, I should trust my gut more…read morewhen there are multiple red flags from the start. I reached out to Empire Satellites Inc after looking online for someone to install my new Starlink dish. Chris responded promptly via text from a different number (red flag number one). Quoted a price for the install - $349, which I thought was reasonable. Set up an appointment for the same day at 2:30pm. At 3:00 get a text that he we will be "couple of hours late" (red flag number two). OK, no problem. Finally shows up at 6:10pm. Started to look around the house to find a good location to mount the dish. Settle on a tall side gable (single story house), but his ladder is only 18', so he says that that's as high as he can mount it, not at the gable apex. Not ideal, but OK. Casually mentions that he charges an extra $100 for the "attic work" (major red flag number three). As if most people expect to have wires hanging on their exterior walls? I don't argue, but at this point I am really expecting to see stellar work quality, above and beyond attention to detail. This is where things really go to shit. Chris gets up to the facia and starts mounting the dish in a mount that I provided. I am looking from below and clearly can see that the mount is not plumb and is wobbling, as he puts three lugnut screws through the facia. He assures me that it is plenty stable. Red flag number four. Drills a hole through the wall for the cable and goes inside the house to fish for it in the attic. In the meantime, I get up the ladder and take a picture of the mount. It is clearly not fully bolted to the facia, with one of the bolts screwed at a 45 degree angle. The thing wobbles like crazy. Thirty minutes later, and two more holes in the ceiling plate from the attic, the cable is still not down to the final location, despite the fact that 5 extra ethernet cables were routed through the same wall from the attic by my electrician a few weeks before. Chris offers to surface mount the wire to the wall in the finished pantry room - ugliest, laziest install ever. Red flag number five. This is when I say "that's enough" and kick him out of my house. He is genuinely surprised when I offer to pay him only $250 for the horrendous job he did, and not the full $450 he was expecting. Before he leaves, he blames me for providing a bad mount for the dish, and tries to upsell his own mount for $100. Unbelievable. I have worked with dozens of subs int he last two years while building my house, and know my way around tools and trades. This was one of the worst experiences. The guy has the worst work ethic and zero integrity.

Live in a rural area. Service has been great. No real down times. Speeds are close to what I…read moreexpect. Approx 20 - 25mb download and 3mb upload. I've only had to call for tech help once or twice, quick response both times. Hoping they get additional bandwidth this year for faster speeds but satisfied with what they offer so far.

Thomas the owner is like non other, he has compassion. This company treats you with the highest…read morerespect. Love this company over all others. When I buy my house they are coming with me !!!!

Mike at the Promenade Mall T-Mobile (Store #2310) is absolutely amazing!…read more We've been T-Mobile customers for years, but honestly, our experiences haven't always been great. Too often we've encountered employees who seem uninterested, don't really know the products they're selling, or just want customers out of the store so they can get back to gossiping with coworkers or scrolling on their phones. The day before meeting Mike, we visited another T-Mobile store and had a terrible experience. The lady completely dismissed what my son was trying to explain, was arrogant and condescending, and treated him as though he had no idea what he was talking about. We left frustrated, with our issue still unresolved. Thankfully, we called around and ended up speaking with Mike at Store #2310. Right from the phone call, he stood out. He patiently walked us through the T-Mobile app, answered all of our questions, and treated us with genuine respect. It was some of the best customer service I've experienced from a T-Mobile employee. Because of that experience, we called Mike back a couple of days later and made the trip to his store specifically to replace the phone. We were so glad he was there! He made the entire process easy, stress-free, and actually enjoyable. Employees like Mike are exactly why customers stay loyal to T-Mobile. His professionalism, product knowledge, patience, and genuine care for his customers are outstanding. If you're looking for exceptional service, I highly recommend visiting Mike at the Promenade Mall Store #2310. Thank you, Mike, for turning a frustrating experience into a great one!

Paul and Ibrahim are the dream team! Picked up our internet router before closing and they were…read morereally helpful and informative. It was great talking with them!

Jawan was excellent in helping me acquire documents for my dad's account! smooth and efficient!read more

We went to the store because we were having an issue with ads popping up in chrome. We told this to…read morethe employee and he took are information and put us in queue. About 10 - 15 minutes later they called us and immediately said that they can not help us with that but if we wanted we could buy a new phone. My wife pointed out that if we got a new phone the issue would just transfer over. He said if it did they would fix it. ??? Why can't they just fix the issue on our current phone? To keep this short, this Verizon location really sucks.

The company was able to get my installation rescheduled and on time for my move in, however, it…read moretook a lot of work to get there. I had to call every day to get updates from their customer service line, and every day I needed to "re-explain" the issue all over again as oftentimes the notes put on my case by previous reps would not show up for the new rep I was speaking to; Even the escalation department had trouble finding information about my case. Additionally, the phone customer service reps could not access and were unaware of, the conversations and information I had with the customer service team via Facebook messenger. Furthermore, neither the customer service department nor the escalation department could contact their installation team without going through a "middle-man" department called dispatch. Turns out everything was scheduled and ready to go from the start, according to my builder, who was one of only two groups able to get consistent contact with the installation team. There were various other frustrating oddities I encountered in my communications with Frontier: there was the escalation department rep who promised to followup every day until the issue was resolved but then went silent after day two having been unable to provide me any updates at all regarding my case; there were the numerous attempts made, or so I was told, to contact the installation/engineering team and dispatch team to no avail, or so I think because there was no followup, etc etc. The only team on Frontier seemingly able to contact the installation department was the one I contacted Via Facebook messenger. In summary, the company provides a good service, no internet problems as of yet, however, their inter-departmental communication is non-existent. You as a customer will be left in the dark, it is very much a blind leading the blind operation.

The absolute worst customer service experience that could possibly exist. Virtually impossible to…read morespeak to a real person, everything is AI whether by chat or by phone call. It has only gotten worse since being bought out by Verizon. Hate this company with my entire soul--which is aggravating enough because I do not want to give so much feeling to a corporation, but they make sure to take you to that point. Internet service is mid.

Was pleased with a neat, clean job of Starlink installation. Kurt was easy to communicate with and…read morehelpful in providing information before purchase for an installation that was not just out of the box. Following the installation he saw to it that everything was connected and operating properly. I would feel very comfortable in having him do any work I needed in the future.

Answered phone and I explained my project to have house wired for ethernet during the remodel. He…read morewanted to charge me for an estimate for his time to come look at the project. No thank you. My review is based solely on that phone expereince only! I have two other companies schduled to come out for free estimates. That is the cost of doing business, A customer gets (3) bids and you do your best to sell your services and your experience to said customer.