1. Aesthetic Windoor & Bath

    1. Aesthetic Windoor & Bath

    0

    El Paso, TX

    Aesthetic Windoor & Bath

    2.5 (11 reviews)
    Closed 8:00 am - 5:00 pm

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    1 year ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Still waiting on my last freaking check this place burns bridges as quick as they burn their employees

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    Floor & Decor

    Floor & Decor

    4.2
    (20 reviews)

    I'll be the first to admit when someone rights a wrong, I won't keep it to myself, I will share…read more Floor and Decor delivered 20 pieces of broken tile to our construction site, but the tiles are so large, 48"x48" that the breaks were not discovered until the end of the project. Our GC contacted the management team, and they graciously credited twenty broken tiles, which amounted to a $2,100 credit. I would like to comment them for being honorable in regard to their customer relations. I am giving them five stars.

    Had appt and met with store designer on Feb 9. Great person and she took the time to show us…read moreoptions for our upcoming remodel project. She made an appt for us to meet with one of their in-house contractors (915 Prestige) for estimate on Monday Feb 10. Thought we found the perfect place until the contractor arrived and then went downhill from there. Estimator appeared to be in a hurry, and didn't take any measurements. Before leaving he stated estimates would be sent to store designer who would then contact us for project cost. I ensured that he had our correct contact info since he stated the designer didn't provide our email. I then returned our borrowed tile samples on Thursday Feb 13 and to follow up on estimate status. Informed designer was out to lunch and left my name and phone number with store staff. As of today, Wed Feb 19, have not heard back from either store designer or contractor. At this point I have engaged other contractors for the project due to lack of follow up with us. Experience has left us very disappointed and takes them out of contention for any future projects.

    Re-Bath

    Re-Bath

    2.8
    (11 reviews)

    We hired someone to redo our bathroom and it turned into a complete disaster (no exaggeration). We…read moredecided to give Re-Bath a call and have I'm so glad we did. They came in and stripped our bathroom down to the studs, redid wiring, fixed all of the screwups that the other "company" had done. In the end, we wound up with a beautiful, functional bathroom. It was done within the time they said it would be. Wish we had called them from the beginning! Highly recommend!

    My family had an extremely poor experience with Re-Bath of El Paso during my parent's bathroom…read moreremodel. From the beginning, it was clear that the ReBath team did not have clear communication among themselves. The consultant was able to answer all questions, but it was later discovered that answers given were incorrect. When changes or decisions needed to made, management took it upon herself to make those decisions for my parents. From the consultant to management to the installers, all gave inconsistent information, which led to confusion and mistakes throughout the project. Management was also lacking. There did not seem to be clear oversight or accountability, and when issues came up, they were either ignored or addressed far too late. Communication was inconsistent, and it often felt like no one was taking ownership of the problems. The consultant sent out was not properly trained. When management was asked regarding training, she stated she does not go over new contracts completed by new consultants to correct mistakes. One of the biggest issues was that incorrect supplies were orders, which cause unnecessary delays and added frustration. Instead of resolving things efficiently, the process became drawn out and disorganized. We were informed the project would take 4 days to complete. It ended up taking 4 weeks to complete due to having to reorder supplies and scheduling conflicts. Overall, what should have been a simple remodel turned into a stressful and disappointing experience, especially for money the company charges for products and installation. I would not recommend ReBath of El Paso based on my experience.

    Ferguson Plumbing Supply

    Ferguson Plumbing Supply

    2.5
    (2 reviews)

    We are renovating our forever home, and was told by my architect to go to Ferguson to gather…read moreinformation and specifications on my kitchen appliances. I was dismissed from the get go! I walked in and when I met with the lady I was supposed to meet with, she was rude, and did not help me at all. She could not wait to get me out of the store, and back to her desk! I could not believe it! I was one of two customers in the entire place. I left, very dissatisfied and disappointed, to say the least. Customer service does not exist whatsoever! It is not their first priority. I emailed them requesting a quote and specifications to the appliances I was interested in. However, I have YET TO THIS DAY to HEAR from them! It has been over one week today. Therefore, and as a result, the very next day, I went to their competitor, and received the best service imaginable. I now am going to be ordering and purchasing my new appliances from Builders Source Appliance Gallery. They took the time to listen, answer each question that I had, and printed, and emailed me the exact specifications for each appliance that I was interested in. They were straightforward, and did not make me feel like I had no idea what I was talking about.

    Although they didn't have what we needed, they told us who would, called to verify the other…read morebusiness was open on a Saturday and printed up a map and directions. All without us asking. This is what great customer service is all about.

    Aesthetic Windoor & Bath - windowsinstallation - Updated July 2026

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