National Church Residences Home and Community Services 2245 N Bank Dr Columbus, OH 43220 Phone: 614-457-6950 Fax: 614-457-6951 www.nationalchurchresidences.org To Whom It May Concern: Greetings! My name is Angela Mendoza. I am a Resident Service Coordinator for a Section8/HUD Housing complex for low income/disabled, veterans and elderly in Peoria, Illinois. The non-for-profit company I work for is National Church Residences and we take pride in following our mission of "Excellence That Transforms Lives". As an individual with limited income it can be unsettling not to able to obtain the necessities needed to function. I wanted to share with you the wonderful impact that Illinois Eye Center has made in our community and with myself personally. Speaking for myself, yesterday as I visited Illinois Eye Center for my routine exam with Dr. Kitchgessner who is always wonderful, but I would like to express my deepest gratitude with their Optical Department where the representative "JOE," went above and beyond his job duties. As, I sought to purchase new frames with transitions from XTRActive (Amethyst), JOE did not hesitate to contact my insurance to make sure the transition was covered, he even checked with his lead supervisor. Due to my scheduled workload, Joe could sense I was becoming impatient, therefore, he apologized for the inconvenience and stated he could provide me an estimate on my cost and stated he would call me once he finds out if my insurance would or would not cover these types of transitions. Joe must have recalled that I stated I would be back in the office around 2pm and yes, you guessed; I received a call from Joe stating the type of transitions I was seeking were NOT covered. Nevertheless, I was extremely impressed by Joe's professionalism, courtesy, and decrement on my current mood as the time became consuming. So, if you are ever at Illinois Eye Center @ 8921 N. Wood Sage Rd, Peoria, IL do not hesitate to seek out JOE for him to provide you with the "Excellence That Will Transform," your life. Thank you once again Joe Sincerely, Angela Mendoza Resident Services Coordinator National Church Residences anmendoza@nationalchurchresidences.org http://www.nationalchurchresidences.org/ read more

Dr. Steve Lichtenstein is amazing with my now 4 1/2 year old. She's been seeing him since she was 8 or 9 months old about every 3-4 months. He really developed a bond with her. She loves going. Can hardly wait for her next appointment. I was very surprised that Dr. Steve didn't immediately send my daughter to surgery, which originally we thought we definitely had to have happen based on what her primary optometrist and pediatric optometrist said when referring her to an ophthalmologist, however he patched her for 6 months or so and put glasses on her. He wanted to make sure that her eye turn issue couldn't be corrected in another way first. So glad for that, but like I said, surprised a surgeon didn't just want to go straight to surgery. All of the staff is friendly and not only good with my kid but also can talk to me about her appointment in a way I can understand what is going on with her eyes. They are good at sharing her appointment info with her optometrist and giving me paperwork for her daycare provider. The optical department is very expensive. If you do not have insurance coverage for that than you will have to make sure you get the dr to write you a prescription to take somewhere else. They quoted me $360 for glasses for my toddler who was going through about 3 pairs a year due to her growing, prescription changes, and accidentally damages. The wait time is often long. On multiple occasions we haven't been called back until an hour or more after our appointment time. So bring a book or something to do in the waiting room. I think the earliest we ever got called back was 10 minutes after our appointment time. Also there are not enough restrooms. We have to drive 2 hours to get there then wait in line at the restroom. We have now gotten in the habit of stopping at the gas station on our way into town. TLDR: dr awesome, staff good, pricey, wait time awful, not enough potties read more

I don't think many people realize that this page is not to review the eye center, but for the aesthetics department for the eye center. I have been going here a little over a year and am pleased with all my appointments so far. From the staff to Dr. Cuite, I have not met an unfriendly face. Dr. Cuite and all the staff are helpful in answering your questions and getting you in and out quick but not making you feel rushed. I highly recommend all my friends and family out here and will continue to come back. read more

The doctors and staff are good but the wait time is absolutely ridiculous!!! I waited 1 whole hour before I even got called back to the office then they put the dilation drops in and I had to wait for another hour then another 30 minutes before I even laid eyes on the actual doctor! My appointment was a 10:00am I was on time and didn't walk out until 1:00pm 3 hours is way to long for an eye appointment! If I hadn't drove 45 minutes for the appointment I would have left. read more

I had a routine eye exam & was told I could have a procedure done in the office that would correct a film, formed on my eye after previous cataract. It was Medicare approved per phone call and office agreed to take assignment. I was told by MD that Medicare only paid a portion of charge but there would be no charge to me. Now that Medicare paid they are billing me for the balance. Now MD is denying he said there would be no charge. RIP OFF for any one over 65. read more

I waited for 1 hour and 20 minutes and then another 15 minutes in the exam room. It was a 3:30 appointment. When I left there I appeared to be the only patient in the building. I stooped in optical to get my glasses cleaned. They were annoyed and the check at check out was unhelpful. I had to search for sunglasses to help with dialated eyes! The parking lot was basically empty except for the employee lot. I will NEVER be back! David Zwanzig read more

New and modern mega size eye doctor clinic. I have only been here for basic eye exams and prescription checks, but they seem to offer a complete range of services. Guest wifi is a nice perk while you are waiting. read more

It has a new modern building however its account department is managed poorly. They care more about their income than their patients.

The doctors at Illinois eye clinic are attentive but the good stops there. Reception is a cattle line and you are treated as such. The optical shop is extremely overpriced and customer service is nonexistent. I can't pinpoint the issue exactly except the practice is too big and if you are not in and out immediately then you are an annoyance. There's other places in Peoria that want your business and will treat you like you matter. read more