Great job! Will bring my car back next time I need service! Great value and great customer serviceread more

10/10, highly recommend. Ameer (the manager) and his team go above and beyond to answer questions…read moreand make sure you feel confident in the work being done. The pricing is worth the level of assurance I received, especially with the warranty and follow-up. I needed my vehicle turned around quickly, and they accommodated my timeline without cutting corners. What stood out most was that I never felt pressured at any point. Instead, they went out of their way in a respectful and professional manner to earn my business. As someone who usually wants a second opinion, I appreciated how they clearly explained what needed to be done, why, and showed proof of the work. They delivered exactly what I needed and got my vehicle back to me on time. I'll gladly continue to bring my business here moving forward.

he tried to tell me I need an oil change even though I got…read moreone less than 2000 miles ago and told me I needed new brakes when I replaced them less than one year ago. overall really felt like a scam trying to get me to pay for maintenance I did not need. would not go back.

It's a very convenient repair shop adjacent to Dupont Circle. I've brought my car here a couple of…read moretimes to get checked out and they've been straight with me; both times they tested it at my request and found nothing wrong, so I trust they're honest and don't try to play on a customer concern to recommend an unnecessary repair. They're also fast and polite. As a bonus, you can pickup your car after the shop closes if that's more convenient because you can pickup your keys from the gas station attendant after paying. If you need a place in the middle of the city, you should add this one to your rotation.

Highly recommend! I didn't feel like I was being pushed or upsold like a lot of repair shops. They…read morewere super up front with everything and got everything done within the same day!

lol. No. So I had my…read morecar towed there because the engine gave out but the lights/ accessories were still on. They told me I needed to fix a rotted tube (valid). Oh, and that I also needed $2200 additional dollars of "work" the majority of which was new brake pads and rotors. When I asked how much of it was brake pads and roters, they said $1700 dollars. Also they told me the car was pulling HARD to the left. I had not experienced this symptom. If I take my hands OFF of the wheel while going forwards it drifts to the left..but I figured my tires needed rotating and an alignment. They were very very insistent about trying to sell me BOTH brake pads and rotors. I asked if I could just break pads. They said no. Keep in mind I brought my car in because I had an ENGINE problem. Not a brake problem. When I called back the next day, all of a sudden it was $1400 dollars to do the work they recommended. $900 of which was brake pads and rotors. I told them I needed to think about it. In the end, I said I would just pay for the work already done and pick up the car. They said "they turned off all of the dashboard lights" . When I got there, the mechanic that tested the car said that "it wasn't hard, but the car pulled the left and he never experienced that before" Uh huh. Sure. They didn't mention at all the original problem, and why the engine might be shutting down while it was on. Luckily repairing the hose seemed to fix that. By that time I was ready to just leave. When I actually turned the car in, the low air pressure light was on for the tire. So they indeed had not "turned off all the lights" nor done me the courtesy of filling up my tires after charging $230 just to DIAGNOSE the car. There was an additional charge for the labor for the rotted hose. The total I paid was around $350. And get this. When I went home, bought an air compressor, fills up the tire, the drift to the left STOPPED. These people were about to try to charge me $1700 for a symptom that could be fixed with $2.00 worth of air. Do not come here.

I'm staying around the corner for a month. This morning my car wouldn't start. Thought maybe I'd…read moreleft a light on and the battery died, but didn't know anyone in the neighborhood who could help me jump it. Walked to Metro Motor and the gentleman there was nice enough to loan me the battery charger/jumper thingy. I went back to my car and realized the problem was that the battery was simply loose. I tightened it by hand and got the car started. While returning the charger, the same guy told me I should bring it in for them to tighten it with a wrench to make sure it didn't jar loose again. I did so. It only took a minute, and they didn't charge me. Exceptionally friendly service. Much appreciated, guys!

I cant praise the guys at Metro Motors Shell enough . We arrived in DC Saturday night . The check…read moreengine light came on and my car was sputtering and coughing with no power. I called MM first thing Monday morning and explained our situation . We were scheduled to leave the next morning. We took the vehicle and dropped it off . A couple of hours later I recieved a message stating exactly what the prpblem was, and the repair costs . The ignition control model had failed . I gave the go ahead to make the repair . A couple of hours later I got a message saying the car was ready to be picked up. Everyone there were courtious and knowledgeable. I was impressed by their professionalism and the fact that they put our needs first , to get us back on the road . Highly reccomend. Kudos Metro Motors , you are my heroes .

I tell you the sales people in this store are rude and just never seem to care with questions. I…read moretried to deal with it and over look this issue, but I will never purchase goods from inside only gas's paying at the pump. The nerve of them.

Offer air with gauge but there is no gauge and they won't put up a sign to say the gauge is broken…read more Rip off all the way.

They are BMW and Mercedes specialists, and are very knowledgeable and trustworthy. If you have an…read moreolder BMW that you want to keep running great, J&F is fantastic

These guys know their cars. Greg helped my son (living in Texas) diagnose a problem with his car…read morejust by hearing what the car was doing. The diagnostics the tech ran at the shop confirmed Greg's suspicions. Experience speaks volumes.

I had such a great experience here and had to share. I came in needing my brake pads and rotors…read morereplaced and decided to get my car detailed as well. From start to finish, they were amazing. So incredibly kind, honest, and took the time to explain everything clearly so I understood what was being done. It's not always easy finding a place you can trust with car repairs, but they made the whole process feel comfortable and stress-free. The pricing was fantastic (especially for the area), and the detailing job was fantastic. my car genuinely looks and feels brand new inside and out. You can tell they really care about their customers and take pride in their work. I'll definitely be coming back and recommending them to others!

Quick response time and clarity in their ability to do the work. Them as a result I went with them…read morefor the repair.

Mobile mechanic came and fixed the bumper on my car. Only took 30 mins and he did a good job. Will…read morecall him again.

The Mobile Mechanic is great. I had them do a pre-purchase inspection. He responded pretty much…read moreimmediately and was able to schedule the inspection the next day. After the inspection, he sent me several photos and explained what he saw. He even gave great advice on how to negotiate with the dealership. I will definitely call them the next time I need any service.

I brought my car in for a standard oil change and check up. Despite its popularity in the…read morecommunity, they always schedule me quickly. They do great work, and respect my time when I choose to wait. When I've had issues, they are straightforward with me, but do not oversell. Thank you!

This was as pleasant an experience as could be for an unexpected car problem. An alert came on as…read morewe were coming home from the grocery store around 9PM on a Thursday night, indicating that the pressure in our tires were low. We got home and into the garage and then inspected the tires, and sure enough, there was a big nail embedded in one of them and it was already looking shlumpy (technical term). Luckily, Metro Motor Georgetown Exxon was still open, so we called them and they told us that, while the repair guy wasn't there anymore, we could bring in the car and leave it overnight. There are other garages in the area that technically let you do this, but they weren't still open with staff present and we didn't feel comfortable just leaving our car somewhere without talking to anybody or filling out paperwork. The only other option was to let the car sit overnight, during which time the tire would have gone totally flat, and then have it towed to a garage in the morning (we don't have a spare so joining Triple A and having them come provide flat tire service didn't seem like an option). So we were very lucky that this place was still open until 10 that evening. When we arrived we were able to park out front - though there weren't a ton of spaces left - I guess everyone else had the same idea we did. We went inside and the guy at the desk was helpful and said we could just leave our car and he would move it where they needed it. We filled out some really easy paperwork and left a key, then walked downhill to M St. and caught a bus home. This could have been a really nerve-wracking ordeal the next day, except that the garage called us first thing in the morning (I LOVE that they called us and we didn't have to call them). The guy who called said that in the case of a nail puncture he could just patch the tire for $35 instead of giving us a totally new tire. Which was very upstanding, because he could just as easily have replaced the tire and charged us more. We immediately got dressed and got an Uber to the general neighborhood of the garage and packed in some other activities - we dropped off a package at UPS, grabbed a quick bite at a local bakery, then went to the garage and our car was finished and waiting for us. It took about five minutes to go inside and pay, we got our key, no hastle, and drove our car right out of the parking lot and back home. Handled differently this experience could have been a stressful, disruptive, all-day ordeal. But Metro Motor Georgetown Exxon made it seamless and instead it felt like running a minor errand that barely took us out of our way.