My family and I have been here several times, and without fail, it's as good an experience as you…read morecan have while seeking urgent care. Would especially recommend to any military members living in Montgomery county who need urgent care and not necessarily a hospital.

This was my first experience not receiving proper documentation upon discharge. As a military…read moretrainee, they did not understand that I couldn't come in the next day to pick up a physical note. Staff seemed annoyed when I made a request to email information and ensure the notes were correct per what the doctor mentioned to me. Very rude and unprofessional.

We came here for a flu shot for my daughter and the entire staff was very friendly and super…read morehelpful! The facility is modern newly built and located in a shopping center. The nurse that administered my daughter's flu shot was extremely knowledgeable; she recognized how tiny my daughter was and decided to use a smaller needle for the injection. Best place in the area for urgent care medical needs. And they accept most insurance!

Dr. Mark Pita from AFC Primed in eastchase saw my mom last month 6/2/2026 and diagnosed her with…read moreThyrotoxicosis. This is not a diagnosis to wait around with, but needs to be seen urgently. He "referred" my mom to another clinic, but my mom has never heard back. She has called AFC primed 3 times (goes straight to voicemail) and has went in person twice to figure things out, but they never gave her an answer. So I went into AFC primed today after over a month of not hearing back from the clinic they so "referred" her to and they never gave me a reason on why she was never referred. It's because they never did. It takes 3-4 days just for my mom to make an appointment, so who knows when she'll actually be seen? If this was done correctly a month ago she would already be seen. Dr. Mark Pita and AFC Primed in eastchase do not have any sense of urgency and keep deferring you.

May be the best doc in box Montgomery has to offer. Drs are very competent and experienced. Been…read moregoing there for many years. As usual there will be bad critics but generally this is an excellent urgent care facili

My 2 year old daughter was brought in with difficulty breathing. They took her pulse ox and it was…read more89. they refused to give her oxygen without an order and told us to go to ER. To turn a 2 year old away and not give oxygen...somethung so basic.....not even call an ambulance. This was NEGLIGENT at best. They better be glad we were able to get real help at Baptist and get there in time before it got even worse... what kind of. Health care provider are you?

In 2020, I saw Dr. Mark Pita at AFC PriMed Eastchase in Montgomery for serious back pain after long…read morework shifts. He never introduced himself and flinched when I lifted my shirt to show a dip on my left side--something no patient should ever see from a doctor. He briefly examined me and sent me for an X-ray. When he returned, he told me I had scoliosis in the coldest, most robotic tone possible. No sympathy, no explanation, no help, just, "Scoliosis is something people have to live with." When I began to break down emotionally, scared and overwhelmed, he showed zero concern. He never looked me in the eyes, and when I asked about yoga, physical therapy, or treatments, he bobbled his head repeatedly like he wasn't listening, clearly annoyed that I was even asking. It felt like I wasn't worth his time. He prescribed muscle relaxers and left. Later, I returned to him at the AFC Taylor Crossing location (after having to track him down) to get unemployment paperwork signed. Instead of offering understanding, he questioned why I quit my job and said, "I have patients with scoliosis who can work just fine," completely ignoring my worsening condition. He scribbled a note saying I could work as long as I didn't lift over 30 pounds, which blocked my unemployment and again, dismissed my pain. A second doctor later told me that if I had stayed at my job, I could have become paralyzed or needed emergency surgery. Dr. Pita failed me. I felt stereotyped as a lazy Black man trying to avoid work instead of being seen as a human being who needed help. His attitude was cold, careless, and emotionally harmful. Please, be cautious if you're considering him for care. Patients deserve to be treated with compassion, not indifference. Dr. Pita's body language said it all. Throughout both visits, he avoided direct eye contact, barely spoke to me, and constantly bobbled his head while I tried to voice real concerns about my condition and future. It felt like I was being brushed off for simply advocating for my health. I wasn't being dramatic. I was a young man trying to understand a painful spinal condition that had the potential to affect me for life. Instead of empathy, I was met with cold detachment and annoyance. At no point did he explain what Scoliosis actually was, how it worked, what treatments were available, or how serious my case might be. He never mentioned whether I should seek physical therapy, use a brace, get imaging done with a specialist, or even how to manage pain safely. I had to beg for answers, and all I got was a half-hearted response that I "could try yoga." There was no follow-up, no referral, and no concern for my long-term health. After being dismissed at my first visit, I was already feeling ashamed and lost. Then having to go back and practically plead with the same doctor for documentation to help protect my health and livelihood was even worse. It's one thing to be ignored -- it's another to be looked at like you're faking or trying to take advantage of the system. That's how I felt how he treated me: not like a patient, but like a problem he wanted out of the room. What's most disturbing is that his poor judgment and lack of care directly influenced decisions about my ability to survive financially. He wrote down that I could still work, which led to me being denied unemployment -- even though another doctor later told me I was at risk of permanent damage. I was told I made the right call by leaving that job when I did. If I had listened to Dr. Pita, I might've been seriously injured or worse. As a young Black man, I can't ignore the racial and class dynamics at play here. I came in wearing my work uniform, clearly exhausted and in pain. From the way I was treated, it felt like I was viewed as just another Black man trying to get out of work, rather than someone in genuine need of help. That unspoken bias is what makes the emotional damage cut even deeper. People like me are already less likely to be believed in medical settings, and this experience only reinforced that fear. I don't take writing reviews like this lightly. I've held this in for years, but I can't stay silent knowing someone else might go through what I did. No patient should ever feel belittled, dismissed, or treated like their pain doesn't matter. If even one person reconsiders trusting Dr. Pita with their care because of this review, then sharing my story was worth it. I highly recommend finding a REAL doctor who will take your concerns seriously, communicate clearly, and treat you like a person, not a burden.

Recommend you get your information ready ahead of time. I needed my I.D., insurance card, and the…read morename of the pharmacy to call in my prescription. Once checked in, notice the varying levels of stress in the waiting room. I watched as Marisha welcomed each visitor and ensured their check-in process was complete. During my visit to the urgent care, I was truly impressed by the seamless integration of human care and technological efficiency. This alignment with their mission to provide top-notch healthcare services was evident from the moment I walked in. The staff's emphasis on a well-prepared check-in process not only showcased their commitment to efficient care but also highlighted their understanding of the fast-paced nature of today's healthcare landscape. This forward-thinking approach is particularly essential in a world where staying informed and adapting to current events are crucial aspects of the healthcare experience.

I have Tricare insurance, and AFC did not even charge me a co-pay, even though I inquired. I later…read morereceived an $800 charge for the visit and a Z-pac. In my view, they are scam artists trying to get the full cost of a visit versus reduced insurance rates. I am submitting a Better Business Bureau complaint.

I was told that the wait would be 2 hours. It has been past 3 and 1/2 hours. When I asked for an…read moreupdate on the wait, I was told I was next. That was over 30 minutes ago. This place has terrible patient care and terrible customer service. And there is a severe staffing issue here.