This is actually for the Parliament location on, so if you ask, I will remove it from your reviews…read more Just came back from there after 2 hours of waiting with not even an acknowledgement. Facility has no coffee cups, no toilet papers in toilet, and staff are laughing in the back but have no genuine care for the patients. They are behind a closed door, and it never opened up except for when a patient came out from being seen. There was an elderly couple who was also waiting, and a lady in for a job screening, and were all just forced to wait with no telling on how long the wait would be. Yes, it was on a Sunday, and yes, I understand that they also see kids at the practice, but... When I had arrived, there were 3 kids and 0 adults in the waiting area. 2 hours without anyone coming out to say 'oh there are 7 people in front of you' or even acknowledging that we are there. Their automated check in system tells you 'You may experience a few minutes of wait' but... not an hours. When a lady had an inquiry a rep opened the door, and I used that chance to ask 'how many people were ahead of me' and told that that I was planning on leaving if it was going to be too long. She got my name and went back, and must have forgot about the task, because I didn't hear back for another 8 minutes, which is when I decided to leave. They have the pre-register and automated check-in process, but it obviously does not operate based on actual availability/wait times as you're being forced to wait another hour afterwards. With all this being said... please at least check the bathrooms and refreshment area to make sure they are clean and that customers have access to the basic necessities. Thank you.

My wife and I brought our young son to this pediatric urgent care because he had been running a…read morefever over 100°F for more than a day, along with coughing, sneezing, and significant congestion. Given his history of ear infections, we were concerned he might have another one. After waiting over an hour to be seen (which we understand can happen when they're busy), we spoke with the nurse about his symptoms. The nurse practitioner then entered the room and immediately asked us to explain why we were there. Before we could even finish describing his symptoms, she cut us off and dismissed our concerns, stating that he was "just teething" and that a fever of 100.9°F "isn't a real fever." When we insisted that his symptoms were more serious than teething, she doubled down, claiming he didn't have a runny nose, cough, sneezing, or a serious fever. It took persistent advocacy on our part for her to finally agree to examine his ears. Sure enough, he had a severe ear infection. Had we accepted her initial assessment, we would have left without proper treatment after wasting over two hours of our time. While we understand that children can have overlapping symptoms, the dismissive attitude and complete disregard for our concerns as parents felt incredibly disrespectful and unprofessional. Parents know their children best, and being brushed off like that when seeking care for a sick child is unacceptable. I would not recommend this urgent care to anyone with a young child.

We came here for a flu shot for my daughter and the entire staff was very friendly and super…read morehelpful! The facility is modern newly built and located in a shopping center. The nurse that administered my daughter's flu shot was extremely knowledgeable; she recognized how tiny my daughter was and decided to use a smaller needle for the injection. Best place in the area for urgent care medical needs. And they accept most insurance!

Dr. Mark Pita from AFC Primed in eastchase saw my mom last month 6/2/2026 and diagnosed her with…read moreThyrotoxicosis. This is not a diagnosis to wait around with, but needs to be seen urgently. He "referred" my mom to another clinic, but my mom has never heard back. She has called AFC primed 3 times (goes straight to voicemail) and has went in person twice to figure things out, but they never gave her an answer. So I went into AFC primed today after over a month of not hearing back from the clinic they so "referred" her to and they never gave me a reason on why she was never referred. It's because they never did. It takes 3-4 days just for my mom to make an appointment, so who knows when she'll actually be seen? If this was done correctly a month ago she would already be seen. Dr. Mark Pita and AFC Primed in eastchase do not have any sense of urgency and keep deferring you.

The level of the front desk's incompetence is astounding. I need a dermatology referral for my son…read morewho's having a skin issue, and they scheduled me an appointment for last Friday. They then called back shortly after and said just kidding, the doctor won't be in. So I said he needs to be seen ASAP for a referral so he can be properly treated. They said he could be seen 4 days later on Tuesday (tomorrow at this point). We got yet another call, today, saying due to their own oversight they double booked appointments so my son again can't be seen tomorrow. The office staff is rude, lazy, and unable to do their own simple clerical work! This is unacceptable and unprofessional! We like Dr. Waguespack. He's gotten us in and out of previous appointments in timely fashion. But the process to even try and see him is mind-numbingly aggravating. No one enjoys scheduling doctor appointments as is, and they make it even worse. Do better, Jackson Clinic office staff. C'mon.

Breena Till NP was fabulous, and went above and beyond expectations to handle my mother's acute…read moreillness. I can't say enough nice things about her!!!!!!

Love Dr. Mathis! Been going to him since I was a teen! He and his team are always so nice, caring,…read moreand remember small details we have discussed before (only see them yearly) but overall excellent service!

If you go to this office good luck! The office manager and staff are horrible. They have some of…read morethe most unbelievable police. If you don't believe me, just call and listen to the answering machine. You aren't allowed to just walk up and ask questions or make an appointment??? Seems like they just want to wheel people in and out as fast as they can $$$. You will never be able to talk to your Doctor except at the appointment. You had better know what prescriptions you are on if you need refills because they don't. I had to tell them the names of my RX to refill because they had no clue what I was taking, and they screwed refills up half the time. The office manager (Jeff) is one of the rudest and most disrespectful people I've ever talked to. And this is how they treat a patent of 15 years. He sent me one of the foulest letters I've ever received in my life from a professional. Doctors are good but like to prescribe pills for everything. Three years after leaving they send me a bill I don't owe and once again I have to call this horrible office to clear it up. By the way, I left a message and no one called back, I had to call them back. Wish I could give a lower score.

In 2020, I saw Dr. Mark Pita at AFC PriMed Eastchase in Montgomery for serious back pain after long…read morework shifts. He never introduced himself and flinched when I lifted my shirt to show a dip on my left side--something no patient should ever see from a doctor. He briefly examined me and sent me for an X-ray. When he returned, he told me I had scoliosis in the coldest, most robotic tone possible. No sympathy, no explanation, no help, just, "Scoliosis is something people have to live with." When I began to break down emotionally, scared and overwhelmed, he showed zero concern. He never looked me in the eyes, and when I asked about yoga, physical therapy, or treatments, he bobbled his head repeatedly like he wasn't listening, clearly annoyed that I was even asking. It felt like I wasn't worth his time. He prescribed muscle relaxers and left. Later, I returned to him at the AFC Taylor Crossing location (after having to track him down) to get unemployment paperwork signed. Instead of offering understanding, he questioned why I quit my job and said, "I have patients with scoliosis who can work just fine," completely ignoring my worsening condition. He scribbled a note saying I could work as long as I didn't lift over 30 pounds, which blocked my unemployment and again, dismissed my pain. A second doctor later told me that if I had stayed at my job, I could have become paralyzed or needed emergency surgery. Dr. Pita failed me. I felt stereotyped as a lazy Black man trying to avoid work instead of being seen as a human being who needed help. His attitude was cold, careless, and emotionally harmful. Please, be cautious if you're considering him for care. Patients deserve to be treated with compassion, not indifference. Dr. Pita's body language said it all. Throughout both visits, he avoided direct eye contact, barely spoke to me, and constantly bobbled his head while I tried to voice real concerns about my condition and future. It felt like I was being brushed off for simply advocating for my health. I wasn't being dramatic. I was a young man trying to understand a painful spinal condition that had the potential to affect me for life. Instead of empathy, I was met with cold detachment and annoyance. At no point did he explain what Scoliosis actually was, how it worked, what treatments were available, or how serious my case might be. He never mentioned whether I should seek physical therapy, use a brace, get imaging done with a specialist, or even how to manage pain safely. I had to beg for answers, and all I got was a half-hearted response that I "could try yoga." There was no follow-up, no referral, and no concern for my long-term health. After being dismissed at my first visit, I was already feeling ashamed and lost. Then having to go back and practically plead with the same doctor for documentation to help protect my health and livelihood was even worse. It's one thing to be ignored -- it's another to be looked at like you're faking or trying to take advantage of the system. That's how I felt how he treated me: not like a patient, but like a problem he wanted out of the room. What's most disturbing is that his poor judgment and lack of care directly influenced decisions about my ability to survive financially. He wrote down that I could still work, which led to me being denied unemployment -- even though another doctor later told me I was at risk of permanent damage. I was told I made the right call by leaving that job when I did. If I had listened to Dr. Pita, I might've been seriously injured or worse. As a young Black man, I can't ignore the racial and class dynamics at play here. I came in wearing my work uniform, clearly exhausted and in pain. From the way I was treated, it felt like I was viewed as just another Black man trying to get out of work, rather than someone in genuine need of help. That unspoken bias is what makes the emotional damage cut even deeper. People like me are already less likely to be believed in medical settings, and this experience only reinforced that fear. I don't take writing reviews like this lightly. I've held this in for years, but I can't stay silent knowing someone else might go through what I did. No patient should ever feel belittled, dismissed, or treated like their pain doesn't matter. If even one person reconsiders trusting Dr. Pita with their care because of this review, then sharing my story was worth it. I highly recommend finding a REAL doctor who will take your concerns seriously, communicate clearly, and treat you like a person, not a burden.

Recommend you get your information ready ahead of time. I needed my I.D., insurance card, and the…read morename of the pharmacy to call in my prescription. Once checked in, notice the varying levels of stress in the waiting room. I watched as Marisha welcomed each visitor and ensured their check-in process was complete. During my visit to the urgent care, I was truly impressed by the seamless integration of human care and technological efficiency. This alignment with their mission to provide top-notch healthcare services was evident from the moment I walked in. The staff's emphasis on a well-prepared check-in process not only showcased their commitment to efficient care but also highlighted their understanding of the fast-paced nature of today's healthcare landscape. This forward-thinking approach is particularly essential in a world where staying informed and adapting to current events are crucial aspects of the healthcare experience.

Excellent customer service. Really nice people.read more

Went there for severe upper chest congestion. I gave my insurance card and was told there was no…read moreco-pay necessary. Later, I received a bill for $800 through text message. Are they billing directly without going through insurance to get a higher payment? Reporting through the Better Business Bureau.