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    AFC Urgent Care Braintree

    3.7 (113 reviews)
    Closed 8:00 am - 5:00 pm

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    Positive Covid test

    Went in with an exposure and symptoms. Explained exposure and all symptoms. Requested a PCR Covid test and was told that they do not do that anymore because of insurance issues. Told the CNA and the PA that I wanted the PCR to be sure as I am caring for my elderly mother that has lung cancer. Again the declined. Was told that they would give me antigen and strep rapid tests. The CNA barely went in my nose and I told her that. She told me that she did 3 that day the same way with positive Covid results. All tests came back negative with all of my symptoms. I stopped at CVS and picked up a Covid test and when I arrived home I tested myself and I'm positive. WTH I explained my mother's condition and the importance of me knowing. I was told it was simply a "viral" thing going around. No! It's Covid. Which kills elderly and people with compromised immune systems. This is the second time I was not taken seriously at this place by the same PA.

    Chelsea V.

    My 1 star rating is based off of a phone call I had with a miserable, unhelpful human being who answered the phone at this establishment at approximately 7:25pm this evening. As you can see, based on my rating, it was horrible before I even had the chance to go in. I have been sick for about 5 days now with the flu which I thought had cleared up. This evening, however, was the first time that white dots appeared on my tonsil and throat. I called this place immediately after finding the dots to see if they will give me a throat culture and antibiotics before I even bothered going in. I didn't want to pay them $25 to have them take a culture and then have to wait several days before being treated. If I wanted to do that, I would go to my regular doctor instead of some rando that I don't know. I explained to the insanely rude and disinterested woman who answered the phone that I'm a teacher, and I don't want to go to work with what one would assume at this point in time, is strep, and usually pretty contagious. And so I asked about the meds after getting the culture. She said "if your rapid test comes back negative we can't do anything for you." Ok... well what about if you SEE WHITE DOTS ON MY TONSIL? Can you use your brain and react accordingly? The woman had ZERO empathy, was clearly angry she had to be there and on top of it told me "If you can't make it by 7:50 don't bother coming bc we lock the doors and walk out of here at 8. So we won't even see you if you get here after 7:50." Ok... what a GREAT way to speak to a potential customer/patient who is sick and clearly trying to get some help so she can go do her job the next day. What the heck kind of customer service is that? And even worse- what kind of medical professional behaves in that manner? So much for empathy and understanding and so much for URGENT CARE. I won't be coming her ever. It was a complete waste of my time to even call them, although I am happy I called and didn't just go in and be spoken to in this manner in person. Don't recommend. People deserve better treatment than that, especially when they are sick or something is wrong and they are calling an urgent care facially. My advice to this place as a normal, caring human being: Get your act together or fire the jerk that answered the phone tonight. UPDATE: Somebody from this establishment responded to my review, and again- showed poor customer service. She didn't even apologize and she basically told me I'm wrong, and that I was not treated as described... along with a great grammatical error to make it funny. Are you kidding me? I'd respond but there's no place on here to do it. Including screen shot picture in case people can't see it.

    Over an hour in the car with my sick child.

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    4 months ago

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    5 years ago

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    2 years ago

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    3 years ago

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    9 years ago

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    12 years ago

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    3 years ago

    Refuse to listen to employee guidelines for sick note documentation. Go somewhere else.

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    8 years ago

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    5 years ago

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    11 years ago

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    8 years ago

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    8 years ago

    Courteous staff. Minimal wait times. Great place to visit when in need of an emergency care. Highly recommend

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    Ask the Community - AFC Urgent Care Braintree

    Review Highlights - AFC Urgent Care Braintree

    In, they did a test, talked with a PA, and was out in less than an hour.

    Mentioned in 7 reviews

    Read more highlights

    AFC Urgent Care Braintree - medcenters - Updated June 2026

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