I have gone to this Urgent Care both in the height of COVID and recently (Fall 2022). Wait times…read morewere certainly longer the past few years, as COVID precautions prompted employers and schools to have doc proof of being COVID-free. They were absolutely swamped but I personally still felt that they had an organized system that was very conscious of patient and staff health. They even have a few exam rooms that have outside/separate entrances and will call you in from waiting in your car. Now that many precautions are lifted, it seems wait times are more normal. I checked in (Oct. 2022) on the Solv app via my phone and it shows wait time and where you are in line. The office called me when they were ready for me to come into the lobby and head back for vitals. It was right at my scheduled appt. time. Front desk staff was very friendly. Then, Pam brought me back and took my vitals prior to April heading in to examine me and chat about symptoms and causes. She was very thorough, patient, and kind. Sometimes, you feel like just another number in a medical office, but it is clear this staff genuinely cares about patients and their health. I only came to urgent care because my GCP is booked out several weeks(even for sick visits) and I was miserable. However, April mentioned several people use her at UC instead of a general care practitioner...and I'm not surprised. Co-pay might be pricier at a UC facility but the experience was as painless as a doc visit can get. I will only use this office when I have an urgent care need instead of others closer to home.

I went because my kid was sick. They were prompt without being rushed. They got to the root of the…read moreproblem quickly and gave me a plan of action and answered all questions faster than I usually get to see a doctor. This was probably the best experience I've had with a medical provider.

I came into this urgent care as a walk in last week. I had hurt my thumb. It was bruising and…read moreswelling quickly; and I wanted to check if it was broken. Everyone that helped me throughout the entire visit: Robin Alley, Semone, Laurie, Danielle and Dr Brittany Congress!! Everyone was so kind and helpful. X-rays were done. And, a couple of days later, someone from the office called to check how I was doing! I was pleasantly surprised with an urgent care that was not only thorough but kind as well. If you need medical help, this place won't let you down!!

DOT EXAM My experience has been and continues to be…read moreexcellent here when I need to renew my DOT. I was greeted by Dawn who is the on duty manager. She was very professional,helpful, and kind. My DOT physician was Dr Besola who was also very professional, helpful, and kind who made the whole process the easiest I ever have experienced. This is where you go for your DOT.

Dr French is ok if you have a cold or need an annual physical or something routine. But anything…read moreelse and he'll tell you, and I quote "I'm just a family doctor, I don't know how to help you". I heard this twice from him when I was begging him, desperate for help (referrals? Another different test to do? Disability paperwork filled out) This man made everything so difficult for me that I would have panic attacks and not be able to open his secure message responses to questions I asked for days. Because the answer was always "no" or him doubting me or making this process of trying to get something complicated diagnosed even harder by making me argue for every single thing. Like filling out short term disability paperwork when I was going on FMLA leave. Everything was already hard and he made it harder. The most recent time, when I called to ask their office manager what to do when the doctor can't help, I got a certified letter from Dr French firing me. Dr French wants to do the basic work and then go home and not think about his job or his patients. I kind of think he wants to not think about his patients when they're in the room too. He can play like he listens and play a good doctor, but when it really matters, he'll let you down every single time.

I was a patient of summit medical group for the past 14 years I missed one appointment and they…read moredropped me I have been having sharp stabbing pains and my doctor said he would see me for emergency when I went they said the only thing that counted as emergency was covid and I'll just have to find a new doctor WASNT even seeing my doctor just a nurse their express clinics are awful too

If you have a mild, chronic condition that requires minimal management, I would not recommend this…read moreoffice - particularly Dr. Julia Abraham. During my recent annual physical, she briefly asked me about my asthma, which I reported was stable and even improving. She then renewed my existing prescription, and we moved on. I was shocked to later receive a separate charge for an office visit based solely on that brief conversation. I am a relatively new patient and was not aware this was their billing practice. My previous doctor never charged me for this, so I will be returning to them as a patient. I also called the office for clarification, but unfortunately Dr. Abraham has not returned my call. In summary, if you have a minor medical condition that requires an annual prescription renewal, do not seek care at Rocky Hill Family Physicians.

Finding a quality PCP has been a real struggle for me in the past, but I have found my forever…read moremedical team! From Mary in reception to all of the wonderful nurses, I would love to thank you all personally-- oh and not to mention my new PCP-- Dr. Thurman! She is an absolute treasure! I couldn't be more pleased with my experience. Seriously, if you're considering a new practice or are in need of a physician consider Rocky Hill Family Physicians! They actually made me feel like family. Thank you all so much!

I've had doctor's appointments at both the main UT Medical Center and at UT Primary Care in Halls…read more The Halls location is soooo much easier to get in and out of. Think no parking garage, way easier to navigate than the huge medical center, and same great care. Highly recommend. Love my Dr. Lindsay, too, so much that my husband is switching to her so she can be both of our PCP.

We have been going here about 10 years and have always had excellent service and care, doctors and…read morenurses are super at diagnosising and treating the normal things that come along. Great place all around

I wanted to share a concern about my experience during check-in for my procedure…read more When I arrived, I was informed by the front desk that I had a $45 copay. I explained that I was not told about this when my appointment was confirmed, and because I was coming in for a procedure, I did not bring cash or credit cards with me. The front desk staff member said she would speak with Dr. Edmunds. When she returned, she stated that if I could not pay the $45 copay, I would need to reschedule because the office is cracking down on collecting copays. She then asked if I could borrow the money from my driver. Thankfully, my driver was able to help me, but the situation was very frustrating and embarrassing. My concern is that I had already taken the day off work, followed the preparation instructions, fasted, arranged transportation, and showed up ready for my procedure. To be told at that point that my procedure could possibly be canceled over a $45 copay was very upsetting. I completely understand that offices have policies regarding copays and patient responsibility. However, if those policies are going to be strictly enforced, I believe patients should be informed ahead of time, especially before a scheduled procedure. A courtesy call or reminder letting the patient know the amount due at check-in would help avoid situations like this. I am not refusing to pay my copay, but I do feel the communication could have been handled better. Patients should not find out the day of a procedure, after fasting and making arrangements, that their appointment may be canceled due to a payment they were not made aware of in advance. I hope this concern can be reviewed so future patients are properly informed before their procedure day.

Have been a patient here for several years..... I feel mixed about the long wait time and lack of…read morecomfort in the waiting area..... seems to be over booked these days.. keep in mind Dr is only one man...... good experience with the nurses and anesthesiologists..... Every one was tired...... over all Ok experience with good folks.

They took us in right away even though they were about to close. The doctor was very kind and…read moreexplained everything to my daughter as she is an adult.

The nicest people ever! So helpful and quick. The only urgent care I'll go to in Knoxville hands…read moretown.