Giving this place 2 stars instead of 1 because despite the admin/financial nightmare I'm currently in because of the staff at this place, they were super nice and the clinic is clean/efficient.
A few weeks ago I called to confirm they took my insurance before heading in; staff called back after about an hour saying they checked and confirmed they took it.
The visit was overall pleasant because of the front desk staff/techs, doctor was a bit rude but whatever -- anyways, as I go to the checkout desk to make sure the bill is all squared away (like they said it would be), I am told that everything is good and I don't have to worry about the bill because my insurance covers everything.
Yep, you guessed it, a week later I get a $350 e-bill. I call to clear it up and of course get "uhh I'll write your number down and my boss will call you back."
I never receive a call, so I end up calling another number that goes to a call center for the entire company.
They proceed to sit and argue with me that I somehow should've known that practice doesn't take my insurance, despite the fact that I specifically called and ASKED and the staff told me, multiple times, without a doubt, they took my insurance.
I would've never even gone here had I not been mislead into thinking my insurance wouldn't pay for it.
Of course now I am currently playing phone tag with the billing staff in hopes they can find a way to clear this up because of THEIR staff error, but of course getting this resolved has been like pulling teeth. read more