I am disappointed with the inconsistency in this clinic's hours of operation. Yesterday I arrived at 7:50pm and was turned away because they were closed. Sign on front doors say they close at 8:00pm. Today I arrived at 7:50am and they opened the front doors at 8:40am because the person who registers patients is running late, needless to say that perhaps if the person who registers patients does not show up they would probably have to close for the day. Perhaps they should consider training other members of the staff the registry process. I understand that unexpected staffing issues may happen but patients rely on posted business hours, especially when seeking medical care. read more

Truly enjoy this location! There's plenty of parking here. Staff is nice and works fast and efficiently. I brought my son here because he was very sick and having a hard time breathing. They took him in right away and gave him an asthma treatment and had to call for an ambulance due to his low oxygen. I am thankful for the good, quick treatment and how thorough they are here read more

I highly recommend this urgent care location. They were extremely attentive and helpful, with EXCELLENT bedside manners & visible compassion!! This will definitely be my immediate health care go to place. THANK YOU AFC Throggs Neck Urgent Care especially, Dr Brian Fahnrich, nurse Kavesha Cottoy, front desk staff Victoria & Jason. Thanks, again!! Cindy J. read more

The facility is nice and clean; Parking is also great, since it's on a Strip Mall. The Staff are also nice. I have some gripes though. 1. I and company were ahead of 2 patients to arrive and check in. We were then brought to a room to get my Parents' vitals for a TDaP and Polio vaxx and we're told that the Doctor will be in shortly. 30 minutes already passed and we were still waiting so I asked outside, and a Nurse told me that the were 2 more ahead of me and only 1 Doctor was available. I went to check the waiting area and 2 new patients were there... which meant that the 2 behind me earlier were able to be seen before us. I didn't mind waiting even longer, if only someone just explained that the 2 patients needed to get ahead due to serious conditions compared to us, who were only in for shots. 2. Dr. Brian Fahnrich was rude and needs to attend an In-service Training to learn correct bedside manners. He kept on saying that CDC recommendation for Polio & Tdap vaxx needs to be injected in the same arm, and that we can make it easy or a difficult one when I was asking that my 77y.o. Mom requests them on different arms due to low-pain tolerance; I guess he got irritated and called the Office Mgr. into the room. While he was preparing the injections, he even said to me that "since I seem to know more than him" in a condescending and sarcastic tone, even after I said that I trust him because he's the Doctor. I don't expect Medical Professionals to be cheerful and chatty, but at least consider the patient's concerns and explain properly if it cannot be accommodated. Does he think we're dumb and doesn't understand what he's saying if he'll explain, because we're Asians?! Besides, it's not like he did the injections for free; I paid $150 on top of the cost of vaccines for each of my parents. I have a slew of Medical Specialists in NY Presbyterian, NYU and WetsMed for my health issues too, but no on was and is like him. read more

I started coming here at the start of the pandemic (March 2020) to get tested for COVID-19. The wait time has always been 1-2 hours to be seen. The process to register and be seen by staff is simple. You are asked for demographics, insurance, and emergency contact. This urgent care provides PCR results in 48 hours. The quickest results received, compared to other urgent care facilities. They recently added an online appointment service which has been a life saver! I did not wait my usual 1-2 hours! I will continue coming to this facility as long as I live in the area and they continue offeringthe appointment service. read more

AFC Urgent Care Throgs Neck - Urgent Care Near Me - Bronx, New York

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This was a reprieve after going to a Montefiore Urgent care and being told a 2-2.5 hour wait before I even signed my name. I decided to give AFC a call. It was 9:30pm and Ian answered the phone and pleasantly informed me that they close at 10pm and do take my insurance. I arrived at approximately 9:36 from the previous Matrix Urgent Care and I was seen, diagnosed, discharged with RX sent to a 24hr pharmacy and in my car by 9:59. #winning The young lady at the front desk wasn't exactly warm and fuzzy but she did her job. The intake nurse/PA was nice and efficient (jacked my name up of course... smh... lol) but she was really thorough. No surprise the doctor confirmed the suspicions that brought me in, in the first place. I caught the eye cooties from some random crumb snatcher... smh. Kids you gotta luv them but they are germ factories. Just A Note: You can get Conjunctivitis (Pink Eye) from someone coughing around/on you or touching random things like using someone's pen and Not just from kids. read more

This location used to have a wait time of 15 minutes or less. However, that has changed, dramatically! Please be mindful when choosing to visit this urgent care. The wait time is 2 hours. Regardless, if it child or an adult. First come first serve. The website indicates to call for an appointment but it's a walk in facility. read more

My first (and last time) at this urgent care was earlier this year during the height of flu season. The wait was long but expected and the doctor was fine. The reason they get one star is because I had switched insurances due to changing jobs and they overcharged me on my copay ($25 vs $75). Then had the nerve to mail my insurance telling me I owed them $25 extra dollars, when they owe me $25. I am currently seeking repayment from my insurance. Avoid. read more

I have been waiting for two and a half hours (no exaggeration) for a simple covid test. There weren't THAT many people in front of me.. the staff is very really incompetent and slow. Go elsewhere! read more

I needed to see a doctor and I went to Afc urgent care. Since my time was very limit, I have asked the receptionist how long I need to wait to see a doctor and she said 20-30 min. I ended up waiting over 2 hours when they have charged me upfront. read more

Wondeful young ppl. Shyann..sorry for spelling name in correctly is the best. She was very sweet & gentle. I went in for Covid test & was very afraid, I have heard some scarey stories. Shyann was patient & gentle. Before I knew it the test was over. I didn't feel a thing,she actually laughed when I asked was that it? She laughed & said that's it you can go. I will be returning here. The wait wasn't long, less than 30 mins, early Saturday morning. read more

This review is for the front desk: April 25th 9:37 called them to find out if they are taking patients. Explained my symptoms and told me to come in. 11:30 go in only to find out that I had to call them again and sort of do a registration over the phone. The wait time will be 30-40 min 12:45 still waiting outside. A lady pulls up and asked if there is a line to get in. I explained to her that she needs to call the number on the door and that they will take her info. Victoria comes out, and i asked her about my place on line; she said that she noticed my name on the list. Now the lady that just pulled in her car approaches Victoria and Victoria simple tells her to come in. So when the lady goes in her car to get her purse I then asked Victoria why is the lady going in when she didn't even know what needed to be done. Victory then says that she actually spoke to her and that she registered her, so I tell her Victoria that how can that be possible when the lady didn't even know that she had to call the number; if she already spoke to you how come she doesn't understand the process that you have in place... So the lady goes in, I stay outside...stilllllll waiting. I then called the office to inquire about my place on the list, guess who answers? Victoria! In the mean time I get an incoming call from their number and it quickly hangs up. Victoria proceeds to tell me that there are two more people in front of me ( the people that were in front of me when I got there, I saw them already leave), I said okey. Then I called their number again to inquire about the missed call and guess what? I was next on the list. Honestly, this story discredits one employee word worthiness, Victoria. Read the top of the review and tell me if you feel that this could had been handle better. The only reason why I still come to this place is because is the closest to my house and there IS PARKING. 1 employee can change the outlook of a business. UPDATE 5/27 Two strikes in one month? My husband was just there this past Sunday with a kidney stone...those of you that had a kidney stone knows the type of pain he was going through.... He first waited close to two hours and then inside another hour and plus...He walked out of the room and asked if he was going to be seen and he was told that he had to wait some more, at that point my husband said that he was done waiting and they told him just okey. This AFC urgent care doesn't about people's time, they lack human touch and compassion; they only care about $$$. How is it possible that the front desk only cares about keeping a conversation rather than being compassionate. We then went to another urgent care that was able to see him in less than half hour...and not only did they see him in half hour, they have been providing us an amazing follow up. read more

My experience wasn't so good. Pros- Front office staff Nurses (excellent) Wait time. Cons- Book smart, No common sense smarts. Company 1st, patient 2nd The nurse I had did it all. The Dr came in to read the results. No medication prescribed. Only gave me a Dr's note for the day itself. Would not give me 1 for the following day. But I was told if I didn't feel better I could come back in. Ahhh, now I saw why. More $$ for the business. Company 1st, patient 2nd. I could've saved my $40 & got the Mucinex I ended up getting anyways instead. Common sense tells us if you're sick today, you won't be 100% in 24hrs or you take a high risk of a set back/relapse. Not to mention most of us, if not all, have to show our employer we were actually sick. The NYC sick law does NOT apply to everybody working. Woke up the next morning feeling even worse. Turned into a body flu. So I found myself a primary Dr. I won't be coming back here again if I can help it. Unfortunately most of us live in a cold reality when it comes to keeping our jobs. **Update** Found myself a primary the very next day. Had a sinus infection. Was prescribed 2 separate medications. A thorough exam was done by the Dr. The Dr at the walkin never even touched me. My primary checked my glands & other areas to make sure it wasn't strep. And gave me the Dr's note I needed. So now I don't have to go back to the Dr's office since my new Dr did his whole job correctly. read more

If I could give one star I would. Place takes forever and misdiagnoses everyone. Your better off not going!

Just came from AFC urgent care throggsneck. I highly recommend this place. I didn't want to take my mom to ER in the midst of the covid chaos. This ended up being a Godsend. We didnt need an apptmt. I called from home and was told to come and call from car. Then they would call us back to come to door when they had an available room. She had xray, blood test etc done. Everyone that saw us was courteous and pleasant from the xray guy to the lady trying to find a vein in mother's arm. My mom is a terrible patient but even with that we were never rushed and we were there for over an hour trying to get urine and the test results. I would go here if I ever needed care and couldn't get to my primary doctor. read more

Normally I go to Jacoby Hospital but it was closed due to Holiday. I should have just waited. I went to take the COVID here and the man shoved that testing gadget down my throat and if I didn't push his hand he was going to keep going further. Ridiculous. He never had to go that far. Then he argued that it has to be done this way as if i never got tested before. They need to retrain their staff. read more

Last night I went in for some severe pain I was having in my wrist, I've been here a few times with my daughter and it was always a pleasant experience. I was slightly annoyed with my wait time (2+ hours) because 1. I was in pain & 2. I've been spoiled by usually being in and out within an hour. Nonetheless, within a total of 3 hours...I received excellent care; being provided with an x-ray examination, my results, and also a little extra care when I wasn't feeling too well upon leaving. The staff is always super friendly and pleasant not to mention the facility is clean! My now go to urgent Care :) read more

Not what I expected I walked in filled out the registration form gave my insurance card and photo I'd (for verification) waited about 2 hrs and half not bad compared to an emergency room. Once called I was brought into a room Stephanie took my vital signs and temperature she's a sweetheart very professional FYI she knows her hip-hop and loves hockey After Stephanie was done a few minutes later I thought the doctor was going to see me but I seen the doctor assistant (hasesa Williams) i honestly didn't know she wasn't a doctor because she was knowledgeable and knew what she was talking about she was very professional every time she seen something wrong she kNew the name of whatever she was looking at. I said to myself "she acts like I know what she's talking about" she than explain whatever she was reciting In none doctor language. I basically had an ear infection. After she was done she prescribing medication which I sent to a pharmacy at target which is closed on Sundays. So I called and Jasmin helped me she was helpful she had the physician change my pharmacy with in minutes Jasmin had it changed overall I can't complain service was great wait time isn't bad and the place was clean and didn't stink like an emergency room read more

Today was my very first time AFC Urgent Care, and I must say that I was very pleased with this establishment! I brought my daughter in because she was running a temperature and I wasn't too pleased with the last Urgent Care facility that I brought her to within the last month. Every single person I encountered working at this establishment greeted us with a warm, welcoming smile. They were all so professional and caring as well. Even though the wait time to be seen was a little lengthy most likely being due to it being a holiday and a Monday, it was well worth the wait! Dr. Wan, Danielle, and Nathalie were all wonderful and took great care of my daughter. I also received an excellent written and verbal Education and Consult regarding the medications that were prescribed and other instructions to help with my daughter's recovery. This will definitely be my go to Urgent Care facility from now on! read more

First time here staff was friendly & place was clean. The wait time was short & doctor was good. The only thing I did not like was they don't give you any paperwork about your diagnosis like City MD. At City MD where I frequent they give you paperwork when you pay that has your diagnosis & what you have been prescribed. Second visit here one other person in waiting area but extremely long wait for doctor. They take your co-pay before you see the doctor so it kind of makes you hesitant about leaving not wanting to go through the hassle of getting a refund. I think it will be worth the drive downtown closer doesn't get you better. I have been here over an hour & still waiting to see the doctor after the triage & I can hear other people from the waiting area who came after me being treated. Won't make this mistake again headed to City MD read more

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Came here for the first time with cold, congestion, sore throat and pink eye. Doctor Jijoe walked in, asked me reason for my visit, he put light on my eyes, confirmed is pink eye and walked out the room. Assistant then came and told me prescription and sent me on my way ... seriously visit didn't last 2 full minutes, to get changed $250 co-pay is ridiculous .. he didn't even check my throat or perhaps my ears, for infection. When I complained to nurse his exact words were "it's pretty straight forward here". Never again will I visit this place nor recommend. read more

I was here back in June and I must say the nurses in the back are so awesome ! They took care of me and made me feel like I was going to be Ok . I felt well taken care of and I felt like they genuinely cared for my well being . I wish I could remember the nurse"s name. She was Latina . Light skin long brown wavy hair also a gentleman there too was very caring and helpful. read more

I can't give half of a star so I had to give one I waited for 2 hours for a doctor while the first nurse saw that my heart rate was abnormal. Totally horrid place I will never go there again I was put into a room where the other patients were seen first because they went according to the number and not who was there first read more

This is the worst urgent care in the world. The only doctor that knows what he is doing is the older guy. There is a woman doctor that does not know what she is talking about. She gave me and my husband a scare regarding our 18 month old and made us rush to the emergency room for no reason. She does not know the difference between toddler diagnosis, children, adults, or elderly. If you want to live longer, do not go there. To be preside, the woman treating physicians name is Geejo Geevarghese. read more

This place is by far the worse!! I have been here with my son for over an hour and haven't been called. They take "certain" people. It doesn't matter if u signed in before someone else, they will bypass you. City md is a much better urgent care that actually does something!! When I asked how much longer the bleach blonde up front said with an attitude "there's someone ahead of u" when there isn't!! After over an hour we were finally seen. Once back there, they did everything with my son quickly. Eventho I was angry at first, they got the job done and had answers quickly. read more

I can't believe the incompetence of the assistants responsible for putting medications through. A vital component to the medication was left Unprescribed and no one is reachable after hours. I can to rectify this the following morning and am assured it's sent to the pharmacy, hours pass and nothing! No contact to me by the location, nothing sent! I call back and it's simply... "Oh sorry, our mistake." What a sham!! They need to check there work, give documentation to patients and someone should be checking the right medications are being sent! read more

This place was amazing and continues to be. The doctors are amazing as well. However, the staff need to be attentive and smile more. Also, the waiting needs regular attention, I would hate to see garbage and rubbish on the floor. Lastly, there is no reason to have the heat full blast in a small waiting area...that's how bacteria grows. read more

Love this urgent care a lot, more than the ER or a primary doctor. I get a good doctor for a lot cheaper!

I was at this location on a Thursday morning. I arrived at 8:45 and was there until 11:30. There were about 20 people in the waiting room when I arrived and I was a little over an hour before I was finally taken into the exam room. Everyone was polite, I got checked out, received an X-ray, and a prescription. They handled all my paper work regarding worker's compensation since mine was a work injury. I have no complaints at all, just be prepared for the fact that your visit will probably take over two hours. (in my experience, no medical issue ever takes less time than that). The staff told me that mornings are usually less busy than afternoon's so I'm glad I got there when I did. Next time I go, I'll get there for opening time at 8 AM. The last time someone in my family had a medical issue, we went to the hospital emergency room and were there for 12 hours, so I definitely recommend urgent care if it's not a serious emergency. If I had one suggestion, I wish there was a way to make an appointment. I have to go back for a follow up on Monday but they only do walk-in's. read more

Let me start off by saying that this review is the combination of 2 visits. Last year I went in with my son who had a bad cough and he was misdiagnosed. They made me hold him down for xrays to see if he had bronchitis when he didn't. Even I could clearly see he didn't. The wait was over 2 hours and there wasn't anyone in the waiting room. They also make you wait more than 30 minutes in the exam room. That was Summer 2017. Yesterday, I went in and it was crowded yes, and I expected there will be a wait. The news played and a whole episode of jeopardy played and not ONE person was called to the back. The women sitting at the reception area have the most unfriendly faces in the world. After waiting for 2 hours, I asked for my co-pay back and all of a sudden, we were called to the back. We waited more than 45 minutes in the exam room to be seen. How do I know it was that long and I am not exaggerating? An episode of Wheel of Fortune and the Goldbergs played. The doctor saw my son, said about 10 words to the women with the computer on wheels (barely addressed me, the parent), gave my son some bacitracin (he was there for a gash across his chin from falling, thought he might need stitches) and that was it. 3 hours, $50 co pay for basically Vaseline. Save your time and find another urgent care that actually cares about its' patients time, money, and well-being. read more

Worried more about insurance issue-even though i do have active insurance-rather than caring for a patient that is clearly in pain and suffering. read more

Although the wait time was a little longer than expected, It would be unfair to base my review solely on that. The staff was very kind and professional, the Dr was very patient answered all my questions, didn't feel rushed at all. Two days later I received a follow-up call to see how things was going for me... Great overall experience kind and courteous staff! read more

My very first time at this facility on sat 4/25/2015 got there at 8:00am and ladies wasted no time to get me checked in. The ladies were on point and very polite, a smile so early when feeling crappy was so needed. Thanx ladies!!! Didnt wait no more than 10 min when called in by Jeremy who also greeted me with a smile, very professional and attentive!! I was then seen by Dr. Christi Gandham, who also greeted me with a smile and assured me that I will be ok. Check up went well and quick, I was in and out within 45 min and prescription called in. The facility was clean and will def recommend this place to family and friends!!! KEEP UP THE GOOD WORK!!! You have a great team!!! Shirley R read more

Just wanted to give a shout out to Isiah for emailing me my Covid test results in less than a minute when I called. Also the person I spoke to before I got my test (maybe same guy?) and was so understanding with my 50 questions and patiently reassured me I would get my results in time for my son's graduation. read more

I'm very impressed by this establishment. The people checking in patients are very professional and presentable. It was a little bit of a normal wait time to be seen...they were busy. The doctor and the nurses are also very professional. The doctor speaks to you in a calm manner and not rushing through his words...made me feel comfortable. This place is a breath of fresh air. Very clean and in the Bronx! I don't have to go into Manhattan just to find a good clean Urgent Care! read more

Place is clean and staff is very nice but I have very SERIOUS issues with this place. I've been 3 times and waited over an hour each time. I've also been misdiagnosed 2 out of 3 times and forced to go to my real doctor or another urgent care days later for the correct diagnosis and new prescription after my symptoms worsened. Those are reasons enough for me and this place to part ways immediately and permanently. You've been warned! read more

Terrible service. Staff showed up 15 minutes late for opening. Not sure who I seeked but her name started with a 'V', who asked me basic questions but was very rude and condescending. Whole staff needs some work. It kills me to say this but maybe it will give some incentive to not laugh about their current clients, and actually try to look outside of their own perspective. read more

Took my daughter there last year to be seen when I couldn't make it into the city to see her regular doctor. Wait time was very little. Doctor and medical assistant were polite and friendly. I have no complaints over the care. Now almost a year later I get a bill from them stating I owe them money. After checking with my insurance company first it turns out I do not owe them anything other than my copay which they quickly collected when we were seen. Keep all receipts when coming here. read more

This place is amazing! From technicians to nurses and doctors as well as staff everyone was wonderful. They treat you with care and respect. I went in first time blind expecting the worst but praying for the best. Had a nagging cough for several days and now shortness of breath. Once i was able to find my insurance info they took me in within minutes, not hours. I was given a full workup including chest x-ray and ekg and blood work. All tests came back within 15 minutes and i was diagnosed with pneumonia. Before they let me go with a request for me to follow up on Friday, I was even set up with a nebulizer to help me breathe. Now all I have to do is go get my Rx at my local pharmacy. They even sent them in for me. What else could i ask for? read more

This place is absolutely disgusting. If giving 0 stars was an option, I'd give it. It took an hour to get into a room, then once I'm placed into a room, another hour for the provider to come see me. The staff is rude and unprofessional and don't know how to prioritize patients whatsoever. After waiting an hour and 50 mins just to get seen by someone, the doctor took approximately 4 mins to asses me, ask me my symptoms again after I told the scribe and ultimately send over a medication. The ONLY benefit of this urgent care is that they close at 10. I walked in at 8 and walked out after 10. I wouldn't recommend this place to a single soul.. unless you're dying. read more