Their phone / appointment staff are some of the rudest, least helpful people I've ever heard of…read more If you can go there in person and avoid calling them, go for it (the staff in the actual location that treat/help you in person are great, luckily) - but avoid getting on the phone with them at all costs. My wife has a foot fracture and was trying to schedule a follow-up appointment for a specialist, that the CityMD Urgent Care set up for her initially. She called them today to ask if she could be given an appointment a bit closer to home for us than what they'd initially set up - and was told that there might be another option in Queens. We asked for the address of said place in Queens. Kinda important, since we're dealing with a foot fracture and can't move around super easily. At least the block or thereabouts. The lady on the phone flat out REFUSED to give us the address, despite being asked THREE TIMES "please let us know what the address of this place is, so we can see how to get there". Every time she'd avoid giving us a straight answer, almost aggressively. Somehow, someway, the person on the phone simply would not provide a geographical location/address - and doubled-down by telling my wife "if you don't make a decision now, and if you have to cancel the appointment, you'll be in trouble later". We'd completely understand if there were some rule or regulation keeping her from giving us a street address - but she never mentioned anything along those lines. She simply tried to be as unhelpful and rude as possible. Absolute sham of a service, almost malicious incompetence on display. Hope other CityMDs have better staff.

Took my daughter here. The care was good and the doctor friendly. The ladies in the front office…read moreare also the nurses, so it makes for an interesting visit. I would return....but not if I had to wait. Lobby is very small and uncomfortable.

I was very surprised by the negative reviews, as our experiences at this location have consistently…read morebeen positive. A few years ago, we brought my son in and the staff quickly recognized that he had pneumonia. They were thorough, attentive, and would not allow us to leave until they arranged a transfer to Elmhurst ER, which I truly appreciated. During what was a very stressful and scary situation as a parent, they took the time to explain everything clearly and made my son feel calm, safe, and comfortable. On another visit with my youngest child, we again received excellent care. The staff was kind, patient, and reassuring, and we never felt rushed. This location is also never busier than expected, and the registration process is always quick and efficient, which makes a big difference when you're there with a sick child. Overall, we've felt well cared for each time and wouldn't hesitate to return.

Getting tested for Covid-19 in New York can mean a hellacious multi-hour long wait, only to be told…read moreyou didn't make the cutoff for the day. Modern MD's virtual queue takes the physical waiting out of the equation and allows you to essentially get an appointment to get tested. I've used the virtual waitlist twice now and have only needed to wait a couple of hours before I received a call to return to the office for my test. They offer both rapid and regular PCR tests, and both times I've chosen the more accurate PCR test and got my results back in 1 day via an online portal. The process couldn't be simpler. I have not felt great about the cramped waiting area, as many other reviewers note, but more alarming is the fact that several staff members remain unmasked at the office. From what I've been told, even if they have been vaccinated it's still unknown whether they can still carry the virus, so masking should still be required. It's funny because there are signs all over the office that state that they enforce a mask requirement. They don't. Fortunately I've never had to linger long in the waiting area or around unmasked staff, but it's not exactly a sign of care you'd want from an urgent care facility.

Always have a pleasant experience here. Have come here in the past for bronchitis…read more Most recently came for a covid test. Online registration was quick and easy and the best was being able to make an appointment online for same day testing. I still waited about 20 minutes but it beats waiting for hours. Would definitely return here.

Awful experience. The doctors are fine but there's obviously something seriously wrong with the way…read morethis place is run - the wait time is soooo long, results take forever to come back and they seem to bill for things that are covered by my insurance. I will not be returning.

I just visited this spot today. I have to say the ladies at the front desk were so friendly. Yes,…read morethey had warm welcoming vibes and yes, they definitely each deserve a raise. Reason for my visit: I may have broken my middle finger (yes out of all fingers to possibly break). Now, I dance and write super slowly. I slammed it into a hard chair, and finally feeling the pain of the hit now, so I walked in around 10:30 AM. How was the process? I filled out 3 forms submitted my ID, insurance, and waited about 15 minutes (maybe less? pain changes time feel (that could have been a made up word). I walked in to have a diagnosis from a kind P.A. named Rodrick and had the help of a couple of wonderful nurses. Then, I was sent to get an X Ray at Lennox Hill Radiology. Very quick and responsive. I would highly recommend this spot if you need urgent care.

re: MYDOC location 116-20 Queens Blvd - Walk in medical…read more Bad experience with medical assistant thereat. I am disabled in motor chair. Went for urine test. She refused to assist me in any way. Open a door, hand the sample to her, etc. Never made eye contact with me even when doing the workup for the doctor.

I really don't trust doctors, and I only go to them once a year, or if I think there is something…read morereally wrong, like blood leaking out of my ears or something, which never happened by the way. However, it was time for my annual check-up, and I now have my own insurance which I pay, so on a recommendation from a friend, I seeked out Dr. Charlotten. The office is right in my alley. Plus, the last doctor I had was pretty terrible. 2 hours waits, and he rushed all the time. He didn't even have time to hear me out. So I was glad to be seeing Dr. Charlotten. The staff is very friendly, and on my first visit, the receptionist explained when I need to pay, and when I don't. I was very surprised that on a follow-up for the blood results, I did not have to pay co-pay! The office is really cozy and inviting, which makes everyone feel more at ease. And Dr. Charlotten was really great! He really takes his time with you, and is super thorough. He asks you all the right questions, and I never felt intimidated or anything when I was telling him my problems. He is very patient and tries his best to understand you and gives solutions to your ailments. He gives the necessary tests. For example, he noticed that my sister's tonsils were a bit inflammed, so he ran some allergy tests, and it turns out that my sister is allergic to cockroaches! Which is pretty funny, but sucks for her, cause those buggers are everywhere. Dr. Charlotten is definitely the most thorough doctor that I have ever had. I just hope he does not get too popular, for I will have to wait longer to see him the next time.

I took my son in for his check-up and they gave him a thorough exam--nothing was missed! He was due…read morefor his 4-year shots, and they made sure to keep things as comfortable as possible for him. He handled the shots like a champ, and we celebrated with some treats for being such a good boy!

I had a very good urgent care experience here on a Saturday night. I was able to schedule an…read moreappointment online within the hour, I parked right in front (pretty lucky), and we got seen very fast. We were in and out in less than an hour. The space is clean, and the people working here were nice and efficient. The nurse was particularly great with my toddler. There wasn't any toilet paper left in the bathroom, and the tap credit card machine wasn't working. Little inconveniences. Their online interface pre- and post-appointment are top notch.

Came here twice this week for an illness. The nurse who was taking my vitals, I think she said her…read morename was Moona, was rude to me and very insensitive. This is my second visit this week due to a long illness and while I was explaining why I came back I decided to give her the overall from last Tuesday since she didn't serve me then. She rudely says ok so why are you here today. No bedside manner at all. Then when I was about to leave I was waiting for the pharmacy notification to see if my meds were ready the front desk lady tells me the service is not that good here you should go outside. Signal was fine I strongly suspect she was trying to get rid of me because when she said that she walked away from me. Very unprofessional. Not even a have a nice day or a feel better. Won't be coming back to this one again. No bedside manner and they rush you out the door for no reason. I'm sick and perhaps I didn't want to step outside in the heat again so soon. The security guard was a sweetheart though so five stars to her but not to the people in the office.

When CityMD first came onto the scene a dozen years ago or so, it was a game changer. Urgent care…read morefacilities were available all throughout Astoria, but the idea of a big brand in a spacious, new facility became an easy option for many folks needing check-ups. Most of my experiences at this location have been smooth and straightforward, which is more than I can say about similar clinics. They offer a range of services here from physicals to vaccinations and even medical tests such as lab screenings and x-rays. Women's health, pediatric care, and occupational medicine are all areas of their specialty. They've done a good job at maintaining the place, which is impressive given how many folks they see on a daily basis. The only time I've ever seen it crazy here was during the pandemic. Lines out the door for COVID testing and despite social distancing, it felt like there were endless heaps of people. If there was any blemish, it may be the people behind the desk. Pharmacy prescription issues to semi-standoff'ish behavior have been a drag, but save for the actual medical staff who work for keeping the experiences otherwise relatively stress free.

With regret I must update my review and chalk it up broken process. Took a test a few days ago…read more)hour wait) in which I needed to return for the results (doc and nurse were fantastic). What they didn't explain, was that when I was supposed to return for the results the process begins again. Literally the whole process of forms and waiting. Took over 1.5 hours and they still didn't see me for the results. I suppose they do this for double-billing as a second visit. I'll monitor and revert in the meantime, my family and I are done coming here. I'm the meantime, the wait room is packed with people with all sorts of ailments and I'm questioning whether there's proper ventilation. Too bad the facility had great promise.

We did check in, they wanted money up front without even seeing my insurance. I was like I don't…read morepay because of the type of insurance that I have. They didn't want to hear that. I had to call up my insurance to ask, since I was correct, I walked right out. Your better off going to the citymd. I really felt terrible, not to mention they told me I have to pay even tho I was waiting over 20 mins. Why didn't they tell me before I sat down?

Very bad urgent care I wife was yesterday 27 feb,2024 and the doctor doesn't know how to turn on…read morethe machine he doesn't do anything to help me wife

I am truly grateful to have Dr. Punyadech as my physician. He is an exceptional doctor who…read moregenuinely cares about his patients. From the very beginning, he has always taken the time to listen carefully, understand my concerns, and provide thoughtful guidance with great attention to every detail. What stands out the most is his kindness, compassion, and dedication. He consistently goes above and beyond to support his patients in every possible way, making sure they feel heard, cared for, and safe. His warm and reassuring presence makes a significant difference, especially during difficult times. Dr. Punyadech is not only highly professional and knowledgeable, but also a truly kind-hearted and generous person. It is rare to find a physician who combines medical excellence with such genuine empathy and humanity. I feel very fortunate and thankful that he is taking care of me and my entire family. Having a wonderful physician like him gives us great peace of mind. He is, without a doubt, a genuinely nice and caring person, and I highly recommend him to anyone looking for a doctor who truly puts patients first. JS

Nice, caring for the patient, and he is a great doctor ‍, good service, friendly. The pace was easy…read moreto go to.