JOIE, Joie, Joie...I pray US cellular knows what a gem they have ! I did not have an appointment…read moreshowed up had to wait, but it was worth it. I told Joie when it came time to get a new phone I would be back. While waiting, I overheard the interaction she had with each person ...what struck me most was how each individual appeared to be like family. Joie has a gift with people and she exceeds and exudes what customer service is all about. Getting a new phone is always stressful but she made it the best part of my day kudos to US cellular. I hope she is honored where she works and other employees take note of her genuine care and concern of each individual and polite demeanor !!! Grate for Joie, Sheila

My husband and I went in, after a bad experience with Spectrum, and they were ALL about customer…read moreservice when you stepped through the door! Im so tech stupid it's embarrassing and they set us up with THE perfect associate. Her name is Joie, yes pronounced "Joey". We got more than we thought we could afford and she even helped me set up my email. Turns out that wasn't easy but she wouldn't give up! Trust me. Go to the store and see her and you'll know exactly why this comment is so long and why I gave them, and her, 5 stars! Thanks Joie!

Absolute best workers this morning a gentleman and a woman help me absolutely the most help I've…read moregotten in a store in years they were very nice very helpful hands down knew exactly what they were doing I had my phone in a wreck so many things downloaded I couldn't even get it to come on and these two people saved my phone I just want to tell them thank you so much they are the absolute best if you have any problems with your phone don't go to geek squad go to Verizon store in Sikes center hands down best service I've had in years in any store in any restaurant genuine helpful new their job did it fast you can ask for anyone or any experience to be better !!!!!!!!

Cont. from yelp review from the other Verizon store...She doesn't have that authorization that it…read morehas to come from a higher authority so he then tells her then to please connect him to the supervisor & she sits there argues with him for at least 20 minutes & he tells her six different times please just let me speak to the supervisor you've already told me that you cannot assist me with this issue so please just connect me to your supervisor finally after almost 45 minutes. He finally gets to speak to the supervisor. We then are able to get the refund for the 198 that I paid the night before they are able to cancel the order & re-order the phones & I had to pay another $199.31 it took until. 2/21/26 to get the refund of the $259.31 from the initial order & we still have not gotten the promotions applied to our order because those are still attached to the missing phones that for some reason there was a big issue with UPS or shipping because it wasn't just us. It was several other people that their phones were stolen during shipping or transit. but if the supervisor at the store on Friday the 13th wouldn't have told Mike that we had to do it online which come to find out was a lie that we could do it in the store then we wouldn't have had to go through any of this & we would've had our phones on the 13th not almost a week later. Thank you to Jaquees, Brandy & the supervisor that Jaquees spoke with & Jaquees & Brandys managers for getting all of this straightened out & fixed for us. Something that should have never happened in the 1st place!

I have been here for 4 hrs, YES I said 4! FOUR hours instead of apologizing and try to make me less…read morepissed he just pissed me off even more! F"!@! what is wrong with me to put up with this abuse!!!! I can't get over how long this is taking this is fucking ridiculous. I wonder if the owner of the store realizes what's going on I looked at the reviews and they're all bad. The manager had to take over to get this taken care of ridiculous just ridiculous.

Put a bunch of extra stuff onto my purchase without telling me, went home, saw it on my account and…read morecancelled it. Pretty scummy move

This is our families go-to for any cell phone issues! They're great and very reasonable priced…read more We've used them for 4 screen repairs and 2 battery replacements over the years.

Talked to them about a hot spot. Pretty quick in the conversation the sales person at Sam's in…read moreWichita Falls, Texas ask me for my social security number. Which I quickly told her hell no. She replied back that if I gave her the last four numbers that would be sufficient and I did do this. After about 10 minutes of being asked questions so that I could get signed up - she ask for the first 5 numbers of my social security number. I once again told her hell no and promptly left after wasting 10-15 minutes trying to get signed up. I will never use t mobile for anything. Even if they took over all of the world wide cellular business - I guess I would do without a phone!

Employee took forever to help us with a new phone along with flirting with each other. Other…read moreemployee that was nice helped many other customers without a problem. But the man helping us kept flirting with the girl working and was too busy helping her and not helping us.

Worst experience ever! On 2/13/26 my husband & I had promotions on our phones to upgrade to the new…read moreiPhone 17 Pro Max w/ $550 off w/ trade-in we went into the store not the 1 in the mall, sells guy named Mike told us he was new. he was very nice. He was getting everything ready. He said let me go get the phones. He went to the back. He came back w/ no phones. said his supervisor said that it had to be done Online. He said why don't you get some lunch order them online select to pick up in store we can have them ready by this afternoon. Y'all can come back & pick them up later this afternoon we did that the only thing is the only option was shipping only . On 2/15/26 we were outside when UPS delivered 1 small box containing the items to return the trade-in Phone just 1. my husband contacted Verizon through the chat & let them know that we both had received text messages saying that our phones had been delivered, but that we did not receive our phones that we only received the 1 box containing the trade-in item. The lady that my husband spoke to said that she would open a ticket that it would take 48 hours on Monday we hadn't heard anything so I reached out to them. They wouldnt speak to me telling me that they would only speak to the account older, which I am a manager on the account, but they would only speak to the account older. My husband works overnights & he was asleep. I explained this to them, & I explained that I was a manager on the account that they could speak to me, but she would not speak to me, so I then had to later. Wake my husband up & tell him this so that he could then try to speak to them through the chat again & they told him that the 1st person had put the ticket on hold. They didn't know why the ticket had been put on hold, but that they had to open a new ticket & it would then take another 48 hours by Wednesday I had enough I called. I had to speak to 3 different people to finally speak to a supervisor all 3 people had to have my husband say I could speak to them. He had to give them permission for me to speak to them, even though I am a manager on there. Finally, I spoke to a supervisor explain the situation explain how long it had been taken. Keep in mind that on Friday the 13th we have paid $259.41 for sales tax & fees for these phones & haven't received nothing & all of the time they kept asking are you sure you didnt receive these phones? No, we didn't receive the phones so she then was trying to re-order the phones, but said because the ticket was attached to the missing phones she was gonna have to have ordering help replace the order. Then the next thing you know after 2 1/2 hours on the phone with her, some guy was on the phone she had been dropped off the phone. Her name was Sheena was the supervisor she had been dropped off the call & was the ordering guy & he had no clue how to get her back on the line & he disconnected the whole line so then I had to call back & finally EJ was able to re-put the order in for the phones without the promotion without the refund so I had to pay $198 for them to re-order the phones so that we could get the phones the next day on Thursday almost a week later in the store in the mall so I called Thursday & ask if the phones were ready some dude answered the phone. I gave him the order number he said yes the phones were ready so we went up there Brandy I know is smiling with greeting us with a big welcoming smile. I tell her we're there to pick up our phones. She said they don't have an order ready for us. She doesn't know why he told us. It just happens. Jaquees comes in about that time & she asked him to assist her in finding out what's going on with our order. I explained to Brandy what all has been going on with this order & how we keep getting 48 hours 48 hours 48 hours 48 hours & here it has been almost a week & we have not gotten our refund from the initial order how I had to pay again last night & now here they're telling us our order is not ready again Jaquees look at the computer &attach to our order says fraud so he gets on the phone to the customer relations whatever & to the fraud department & they don't show any fraud on there. They don't know why it's showing fraud. They can't release the order to us because it's showing fraud on their side so they need the order canceled so they have fraud department transfer him to another lady which this lady says she can't cancel the order. She doesn't have that authorization that it has to come from a higher authority so he then tells her then to please connect him to the supervisor & she sits there argues with him for at least 20 minutes & he tells her six different times please just let me speak to the supervisor you've already told me that you cannot assist me with this issue so please just connect me to your supervisor finally after almost 45 minutes. He finally gets to speak to the supervisor. We then are able to get the refund for the 198 that I paid the night before they are a

A HUGE improvement in service after I made the switch from my former provider. I used to be with…read moreUS Cellular for over 10 years. Thought I had it good there. That is until I started comparing to coworkers Verizon service. I might be paying more than I was at USC, $30 more for similar plan but, I am now qetting so much more than before. My phone rarely ever drops off 4G unless I go into some bunker of a building and then it's 3G. Can't say that with USC as I was lucky to get 4G 25% of the day. I'm happy I made the switch!!