Shady.
Took my 2004 Ford 6.0 in after it developed a…read morestarting issue while driving from Nevada to PC (the problem origionally developed in AZ, and I fought getting it the rest of the way here).
My truck has a new motor, with only a few thousand miles on it, which was done by a GREAT shop in Las Vegas... and I was hoping to find a shop here I could trust... these guys aren't it.
When I dropped it off, because they needed to "check it out" I was very specific (IN WRITING ON THE INTAKE SHEET) about what it was doing (hard start with starting fluid only, no start once hot), and the cause (wont build oil pressure for fuel injectors due to poor seal (likely stand pipe O rings, etc))... even including the contact info for the shop in Vegas, who intimately knew the motor.
A couple days later I get a call giving me the exact explanation I wrote down, and the quote to repair. I asked if they called the Vegas shop or did anything to more specifically narrow down the issue and was told NO.
WHAT DID THEY DO AT ALL?! They apparently didn't even read my notes!!
A WASTE OF TIME, and definately a WASTE OF MONEY for their "diagnostic".
None the less, I need the truck fixed, so I went to talk to them, and potentially bring the truck home pending any warranty coverage from the motor manufacturer that might help with the repair costs.
When I went to pick up my truck, the battery had not been charged and was too low to start. It would turn over, and even respond to the starting fluid (which helps spin up the motor a little faster to build pressure), but RPMs did not register while cranking (common when batteries are too low).
These trucks have two batteries, and need at least around 11 volts minimum across both or the FICM may not function properly... ITS COMMON KNOWLEDGE! They did bring out a booster battery, but it wasn't enough to make up the differance.
Id been in the office a couple times while I was trying to start it, and towards the later part of that visit, a gentleman who I assume was the owner or a manager started to aggressively tell me it wouldn't start because of the origional standpipe/oil pressure issue, dismissing and arguing against the low battery issue, as if I was expecting the truck to do anything differently than when I'd driven it there days before.
It was clear I wasn't getting anywhere.
I elected to return later to retrieve the truck and asked if they could charge the batteries (which seemed to get little response).
I will say, they were kind enough to drive me home (also when I dropped off the truck)... but that was the ONLY good impression they made.
I came back later in another truck and retrieved the batteries to take home to charge.
I returned the next day and put the batteries back in the truck...
AS EXPECTED it started up easily on the first try, and drove home just fine.
While I appreciate and value professional knowledge (and am a professional in other industries), I cannot stand arrogance of "its so difficult you wouldn't understand", and especially when it comes with an argumentative tone.
At the core of it, they charged me to do NOTHING... and told me nothing that I didn't already know.
They could've just given me a price to do the standpipe o-rings/seals over the phone... even allowing margin for other potential issues... that would've been fair... but NOT charging me a couple hundred to turn the key, it not start, and say the obvious (and PREVIOUSLY KNOWN). They seem busy enough, but I guess they need to defraud people too.
There is NO WAY that I can ever consider this business trustworthy, let alone fully competent (noting the battery issue).
I was referred to another shop on the other side of the bridge... maybe I'll give them a shot.
