Decided to switch insurance and did a quote online. Quick and easy application online but ran into…read morea couple of bumps. I received an email from Erik with my auto quote and to call with any questions. I had a few questions and Erik was able to take my call right away. He fixed my quotes due to some wrong address and told me about all the discounts available. I came in the office today to get everything set up and started. The office was easy to find parking is hit or miss though. They are located in downtown Elizabethtown, so public parking and not a private lot. So parking it shared by the courthouse and other places. The office is beautifully restored, tall ceilings and minimalist decor that just enough to be stylish and not overwhelming. Super friendly front desk and showed me wear Erik's office was located. Super easy to find, it was literally to the right of me, but still tho. Nice people! Erick was ready with my folder and get my policies started! I didn't have a couple of information was needed, but he was able to get everything started. I was able to call back the next day and bam! Easy and quick! So excited to start my new policies! Thanks to Erick Baumgardner and State Farm Insurance Team Travis Thomas!

I have dealt with a lot of Insurance Companies in all my years, however I have never been treated…read moreso wonderfully as with the people in this office... They always call back and friendly. This Office exceeds all others and I couldn't be happier. Thank you all so much!!!!

I have had no accidents or tickets in over 30 years and I am 63 years old to begin with. I own a…read more2006 truck that is just sitting in my driveway with only liability insurance. I recently bought a 2024 Elantra and added the truck to my insurance policy, which resulted in a monthly premium of over $270. After six months, when it came time to renew, my insurance rate increased. I called and spoke with Summer about this increase, the person who set up my policy. She explained that my truck's value had decreased, but the new car's value had increased, making it almost even in the end. When I asked her why my new car's insurance had gone up, her reasoning was convoluted and unconvincing; it seemed she couldn't provide a satisfactory explanation. I was shocked that an insurance company couldn't clarify why a good driver like me had faced a rate increase. Eventually, I found a different reputable insurance agency that offered me a policy for $95 less per month and included car rental coverage, which would have been more expensive with State Farm. I recommend looking into other insurance agencies before choosing State Farm, or at least this particular office. They didn't make any effort to understand why my insurance had increased, and Summer seemed indifferent about my search for alternatives. It's no wonder people aren't flocking to this company; the customer service is really poor.

Shacarra was amazingggg, we love her so much she's my fav. she's always super fast and friendlyread more

JR and Michelle are the best! I have been coming here for about a year. They have been great with…read morehelping me with my account here. They explaining any changes and teach me what I can to help grow my account. Always calling to remind me to stop my account or if I have any changes that need to be discussed. They call to make appointments, you can ask for monthly to 6 months, quarterly and/or annually. When I say family friendly, they are really family friendly. Ask if I need anything before my meeting, ask my family and my kid and even my health. I trust they are in the people business, getting to know their clients and their needs and how much or less they are into the knowing the markets. Pretty much you tell them how frequent you want information to what notifications and how they notify you. They make it simple and easy. I am definitely going to continue my business with them. Got to make those money moves.

From the owner: During these uncertain times, we're here for you - ready to listen, support and navigate this…read moretogether. We care about your physical health and your financial health. Please reach out and see how we can help you. Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.