Decided to switch insurance and did a quote online. Quick and easy application online but ran into…read morea couple of bumps. I received an email from Erik with my auto quote and to call with any questions. I had a few questions and Erik was able to take my call right away. He fixed my quotes due to some wrong address and told me about all the discounts available. I came in the office today to get everything set up and started. The office was easy to find parking is hit or miss though. They are located in downtown Elizabethtown, so public parking and not a private lot. So parking it shared by the courthouse and other places. The office is beautifully restored, tall ceilings and minimalist decor that just enough to be stylish and not overwhelming. Super friendly front desk and showed me wear Erik's office was located. Super easy to find, it was literally to the right of me, but still tho. Nice people! Erick was ready with my folder and get my policies started! I didn't have a couple of information was needed, but he was able to get everything started. I was able to call back the next day and bam! Easy and quick! So excited to start my new policies! Thanks to Erick Baumgardner and State Farm Insurance Team Travis Thomas!

I have dealt with a lot of Insurance Companies in all my years, however I have never been treated…read moreso wonderfully as with the people in this office... They always call back and friendly. This Office exceeds all others and I couldn't be happier. Thank you all so much!!!!

Never have dealt with more unprofessionalism than I have with this insurance (so much so, my whole…read morefamily and anyone I know is now switching). I recently got into a non-fault accident, it was after hours so I reported it to an after hour hotline, and was told I would be contacted once the office opened, I never was, I had to contact them myself. After a week of getting the run around and not getting a call back to messages left, I finally reached a woman that told my that my car was deemed as a total loss, five days after it was deemed so. Here's the worst part of the event, while telling me that my car was deemed a total loss, the woman I was talking to started to laugh, she could hardly finish her sentence of telling me that my car was totaled without laughing, when I asked her why she was laughing, she told me she was doing it as a "defense mechanism so that she didn't yell at me". Why am I; as a customer, being yelled at here? I filed a claim with my insurance, which is what you're supposed to do in an event like this. I asked her for her name, since she was so unprofessional, and she said that she would refuse to give it to me. She set the phone down after that and I could hear her in the background saying, "she's not hanging up, so someone is going to have to deal with this now". So now I am without a car, and was treated like a horrible person when they should (as the say on their site) comfort you and be on your side. Please don't use this company, you get what you pay for, if I ever do receive a settlement on this, we shall see.

Excellent friendly and professional service! We were met and offered coffee soon as we walked in…read more Beautifully decorated waiting area, Receptionist was very accommodating and friendly. Nice to go somewhere and receive top notch service from Reception to the Insurance Agent. We are very pleased with the service and insurance coverages we selected. Huge thank you to Debbie and Ryan for helping us with our insurance needs!

We already have insurance with Unity however we purchased a new vehicle. I contacted Unity and…read moreleft a voicemail. Debbie Copeland called me back immediately. We discussed the details of the purchase and Debbie was amazing with her assistance. She was very friendly, knowledgeable, professional and helpful with everything. Can't beat her service!

I called State Farm and Sophia answered the phone. She made sure I saved over $900 on my vehicle…read moreinsurance policies.

It's not worth even a single star. Extremely bad communication; despite my calls and emails asking…read morethem to terminate my policy, I was still charged for a few months. They received the emails even after they were conformed. In order to deal with the matter, I had to contact corporate.

I have had no accidents or tickets in over 30 years and I am 63 years old to begin with. I own a…read more2006 truck that is just sitting in my driveway with only liability insurance. I recently bought a 2024 Elantra and added the truck to my insurance policy, which resulted in a monthly premium of over $270. After six months, when it came time to renew, my insurance rate increased. I called and spoke with Summer about this increase, the person who set up my policy. She explained that my truck's value had decreased, but the new car's value had increased, making it almost even in the end. When I asked her why my new car's insurance had gone up, her reasoning was convoluted and unconvincing; it seemed she couldn't provide a satisfactory explanation. I was shocked that an insurance company couldn't clarify why a good driver like me had faced a rate increase. Eventually, I found a different reputable insurance agency that offered me a policy for $95 less per month and included car rental coverage, which would have been more expensive with State Farm. I recommend looking into other insurance agencies before choosing State Farm, or at least this particular office. They didn't make any effort to understand why my insurance had increased, and Summer seemed indifferent about my search for alternatives. It's no wonder people aren't flocking to this company; the customer service is really poor.

Shacarra was amazingggg, we love her so much she's my fav. she's always super fast and friendlyread more