Came to Juarez to do some paperwork. I ended up at the dentist. Very easy to do appointments. I had…read morea cavity for years. Doctor Victor Luna helped me out. Awesome customer service! Did a tooth extraction in just like 30 mins.

Great staff n great dentists... Love this place, come check it out... It's convenient to many other…read moreplaces... Just jump over to CD. Juarez...

Overall, I won't be back to this office. I understand that offices are doing the best they can…read morethese days but you reach a point where poor customer service is inexcusable. Reception and front office was rude when I first arrived. Yes, we are all stressed but you don't have to be disrespectful. My cleaning was sub-par and probably the worst I've ever had. They have a crazy credit card payment system and they may have charged me twice because they thought it didn't go thru. The doctor was very thorough and I felt comfortable with working with him. Last, since I will not be returning, I asked for my medical records to be sent over to the new office. Good luck with that process as they won't answer the phone or respond to emails. It will take at least a week to get them transferred over according to the person who handles that process. Don't be fooled by the low intro prices they offer, it's not worth it and the other charges can get expensive quickly.

Short version: SMILE HEROES IS AMAZING. A++++. Highly recommend!!!…read more Long version: Just moved to the area and two weeks ago, my three year old son woke up with his face, swollen on the right side. Needless to say, it was a trip to urgent care because it was Sunday and there were no dentists open. He had an abscess tooth. Antibiotics were prescribed and we were told to watch throughout the day to see if the swelling went down or grew worse. By the next morning we were noticing a slight worsening and so on the the E.R. we went. (I preface all this to give you the best picture of a family, scared for our little boy and unsure what to do or where to go). The E.R. doctor told us to get a dentist, right away. Here I am, completely at a loss. I do a quick Google search and there is Smile Heroes with top ratings and stellar reviews. "Sure," I think, "this is the internet. It's easy to pad the opinion to get clients." I called to gauge the atmosphere and was greeted by a friendly receptionist. More than that, I explained my son's dilemma and she was legitimately concerned and intent on getting us in as soon as possible. I'm feeling better. Here's at least one person who seems to care and not put on the clinical robot facade. Okay. Onto the Dentist... WHICH WAS AMAZING (two times amazing!) First off, the setting is brilliant. The dentists have made the place to be a sort of gaming center, which immediately engaged my children and stifled all those 'scary dentist fears'. The kids played, we filled out the paperwork in peace and the staff was incredibly helpful. My wife was able to go in the back with my son. The dental assistants were very gentle with him and with her concerns. And then Dr. Pham was in to see them within a few minutes. He was very kind and thorough in his examination. He identified the problem and recommended we get my son in that very evening to take care of the tooth. So my wife comes back that night with my son and he is happy to go back and play! Unfortunately for him, there was not much play, because the dentist was incredible efficient in getting him back and settled in a room where my wife held him while a movie played. All my wife's questions and concerns were addressed. The procedure was extremely quick. My son was well taken care of, throughout, and Dr. Pham even called that night and the following morning to check on him. Dr. Pham has a gift of empathy and patience that put us all at ease. He is REALLY GOOD with children. He and his wife even came out to chat with us after our son's check up, just to get to know us. His wife played with our kids while we talked. Such a great couple! I cannot recommend this establishment enough. These people legitimately care, which is unfortunately not something you find in many businesses, today. Everyone on staff is respectful and friendly. Such a wonderful experience. My family is so blessed to have found Smile Heroes.

Dr. Teng and his team have been nothing but amazing and caring during my two year braces journey…read more Both West and East side locations have the welcoming environment you want and look for in an orthodontics office. I want to thank the whole team for being patient and supportive through it all!

I am over 70 and had braces in my forties and I just needed a new retainer. After an initial…read moreappointment they referred me to another dentist. I went and he cleared me. Returned to JT Othodontics with the clearance from the dentist. They never called me back. Just so they know I found another orthodontist who was happy to fit me for a new retainer after applying braces to my lower front teeth. I only had to wear the brace for a month but now I have a new retainer over straighten teeth. Will never refer anyone to this orthodontist.

I had an implant, crown and several filing. The doctor was great, his work is still holding up…read moreafter 5 years. As far as price, I paid about 1/3 what I was quoted for the implant in the US. As far as quality, the materials they use are as good or better than the US. For example, my implant was Swiss and considered the best in the world. Yes other Mexican dentists are cheaper, but they skimp on materials and their work doesn't last. I have a neighbor who found the cheapest dentist and his filings fell out in less than 1 Year

Dr. Moran is an excellent oral surgeon. I would recommend him and Nucleo Dental very highly!…read more Barbara Jordan Corrales, New Mexico

I wouldn't even give them a star, my daughters literally sit in a chair for an hour before they are…read moreattended. Look somewhere else if you could. Don't waste your time to be treated the same.

Although the orthodontist comes recommended, they have a serious issue with scheduling (even prior…read moreto COVID). My son has been coming here for a year and we have consistently had to want to wait 45-60 minutes BEYOND our appointment time. The complete lack of disrespect for patient's time is unacceptable. We will never come here again, even though our other children need orthodontist work.

So hard to get a hold of anyone. We have been trying to…read morereschedule for the past two hours and nothing . No answer and even though they have two numbers no one answers .

I feel bad for leaving this review BUT I have to be honest. Everything they offer is great. They…read morehave payment plans and schedule you in according to your plan BUT here is the kicker... they make YOU pay if you are late or reschedule (if not made within their 48 hour rule) right? BUT then they make you wait long periods at a time for your scheduled appointments. Yes. I said SCHEDULED appointments. I can't tell you how many times I've waited almost an hour and a half for mine. They are always backed up. Not to mention, one of the ladies at the front desk is always rude and is very snarky. Some are professional and some are not. I can say, the drs are very professional.

I love this dental care facility. My wife received professional dental care with complete…read moretransparency. The dentist is very professional and takes the time to explain everything in regards to your procedure.

I started coming here in 2021 and every time I had an appointment they were always over an hour…read morebehind. I stopped coming for about a year and recently wanted to try it again to see if anything changed, nope I am sitting here waiting, it's already been an hour since my scheduled appointment time. I've never been seen on time at this place. I guess it's time to look for a new dental office. I am giving 2 stars because the dentist home self is nice and professional.