THOROUGH examination and treatment, excellent communication, friendly, pleasant, organized and…read moreefficient support staff

This is a very well run dentist office. The whole team is friendly and considerate. Plus, the…read moreoffice space itself is clean and tidy.

If it was a review just on the Dentist and Hygienist then I would say the level of care is average…read more It's however the staff , specifically when it comes to insurance and claims processing that brings this review down to one star. PATIENTS BEWARE! Today, when inquiring about insurance and billing, the insurance manager was down right rude. She failed to carefully listen and respond and instead was defensive, talking over me and then hung up on me. I caution all new and existing patients to read the fine print on your treatment plan recommendations before signing and getting treatments. They claim to "check insurance before an appointment" however upon arrival and making treatment plan recommendations they fail to tell you it's quite the contrary. (read the fine print). Why tell a patient "we checked your insurance and it is covered" and then share treatment recommendations that are not covered by your insurance? My 70 year old husband had fluoride added to his treatment plan (totally unnecessary) and it was NOT covered. We were duped by what they said and also what they chose not to share. Those sneaky little charges add up here and there and before you know it you are paying a couple hundred dollars, if not more. Shameful! I would never recommend this practice to anyone!

I have been coming here for three years now and I always recommend it to friends and family. The…read morestaff is always kind and efficient. The dentist is always very patient and nice. He makes me feel comfortable and welcome. They offer water, coffee, tea, warm blankets etc. Highly recommend coming here.

Exceptional dentist and staff…read more Everyone at Complete Dentistry is a pleasure to interact with. The staff are friendly, the schedule managed well with appointments on time, and in the rare case when I had an emergency with a veneer they were incredibly responsive in getting me in quickly. The office is easy to get to near 75 and corkscrew.

Complete Dentistry of Estero is absolutely amazing. Had to have some major dental work done, about…read more15 appointments over a years time. Before coming here I had extremely bad anxiety when I had to go for dental visits. (Had 2 very painful/bad experiences with a dentist in NY before moving, then again in Naples.) So badly my first visit here Dr. Dinh was kind enough to write me a prescription for 1 valium pill my first visit. After the first official visit, getting work done, seeing how kind, gentle and caring they are the anxiety all but disappeared. Emily the dental hygienist is absolutely amazing as well. I have no complaints about the work, the crowns are perfect along with all the other work they have done over the past year. I highly recommend them. Will never go to another dentist again as long as they are here.

Feels like you are at a shady auto repair shop. You go in for a basic oil change and they try to…read moreup-sell you new tires, struts, and a coolant flush! You go for a cleaning and a new patient diag.,(which takes hours) then they send in a customer service person who tries to up-sell you on their own in-house dental plan, a myriad of tests, appts. with specialists, and added treatments. Like a car dealer, then start throwing specials and discounts at you. The hygienist was good, but could def. do without the up-sell and the impression that all your teeth are going to fall out and you are gonna develop a heart condition if you don't spend $1000 on treatments.

DO NOT GO HERE! I went in for a cleaning in November, they said they accepted my insurance. I need…read moresome fillings and a crown. They said they would file my insurance but I need to pay them. I paid them in full by December. My balance was $.00 They had scheduled me for February for a cleaning. My insurance switched in January and they were not in network so I called to cancel, I then got a bill of $1,297.00. I called to ask what this they said since my insurance was not in network I owed this. I told them I paid them for my prior visit and my balance was $.00 in December that my new insurance is not in network so I cancelled. They tried to tell me I still owed them but I did not. They know nothing about how insurance works! I wish I had looked at reviews before!

Thank you so much to Dr. Mamo, Mila, and Robin!…read more They were able to get me in right away for a tooth repair after I chipped my tooth. Dr. Mamo is the best dentist I've ever had. Not only is he highly skilled, but he's also one of the friendliest and most genuine people I've met in my life, along with his staff. Dr. Mamo and Mila not only restored my smile, but also my confidence!

They have zero availability for a cleaning. They told me to find another dentist because the…read morehygienist are booked through November And this was in April!

Just like we all need work on our teeth to keep a healthy mouth…read more.. They need work on their front desk staff to keep and maintain their patience! From the beginning: I thought..oh how convenient..they are right next door to where I work out. Soo I walk in and ask..."do you take guardian insurance?" I was told yes. 2nd I was able to change my appointment from the 22nd to today the 16th. Cool. Great. About 30 min before the time I had to show up, I get a call saying some excuse about "we were having trouble with our portal and we found out that we actually are not in your hmo network." Said front desk lady cont....but we do have a 39.99 flat(if you pay w dc or cash) fee special." Again, cool. Great. So I show up on time...get called in. I let the lady know that im going off their special rate. She then comes back telling me..."thats fine but if you want your dental x rays released to another dental office...that will be an expensive fee." ... Folks reading this ...do you see a pattern here? They hide information from you! They are taking money from underneath you! Save your wallets....go to a more trusted dental office where everything is told to in 100% clarity.

Do not use this group. My husband used this group for his usual cleaning, and they said they…read moreaccepted my employer's insurance. Now, months later, Allie in billing refuses to do her job, and is telling my husband (and I) that we need to bill the medical insurance first and then bring the EOB back to them! Then, Marybell is also saying they are not in network! GO TO ANOTHER GROUP LIKE COMPLETE DENTISTRY THAT WILL ACTUALLY DO THE BILLING FOR YOU AND NOT LIE ABOUT BEING IN NETWORK...Don't use this group. They will lie and say they are in network, only to change their tune and bill you afterwards, and refuse to help.

PLD has done an excellent and professional job caring for my teeth. Most recently I had a…read morefrenectomy (laser procedure to prevent continuing gum recession) by Dr Serg. I didn't even know I had a problem until I compared my gums with others. Yikes, glad Dr Serg caught it and skillfully corrected the problem. Thank you!! They could've improved my service by giving me more detailed printed aftercare instructions for a frenectomy. It's not the same aftercare as a tooth extraction, which I was given.

First I went in for a normal six month checkup n was told I needed a treatment plan that was going…read moreto cost about what a car cost . Don't know if they were talking about a30,000 car or a 300,000 car either way they were telling me I had to p uh t there kids thru college n that was not going to happen so I left being told my next appointment was for a full mouth impression that was 1200 n of course I cancelled the next appointment . It is really sad when a 74 yr old man goes into a dentist office n instead of getting a cavity fixed they tell me to get a new Hollywood mouth all I need is for my teeth to be able to chew no get a leading role in Hollywood. B we careful of the the dentist you Choose especially in southwest Florida

This was my first time at this dentist office, and by far one of the best experiences you can have…read moreat the dentist. The staff is excellent (Very welcoming). The facility is immaculate. This was my first interaction with Dr. Patel. I have had major pain in chewing for 3+ months. The pain finally got to the point I had to have it looked at. I have a previous crown that may or may not need a root canal. Dr Patel is a very honest person. Instead of pushing me to a root canal after X rays, he ground down the tooth, told me to wait a couple of weeks and see if the pain will subside. It could be an issue of the crown being built up too much, and that has caused inflammation in the nerve from constant bite pressure. Instead of making me feel I was being sold a car (Like MANY previous dentists have done), Dr. Patel went out of his way to try something else first. I will wait another two weeks to see if this works, but I love the people in this office and Dr. Patel's honesty, 5++++ from me!

Office was nice, people were nice, but what a nightmare the experience turned out to be. This…read moreturned out to be a terrible situation for me.

I went to Grady for a consult on a fractured tooth. He assessed it needed to be extracted. I got…read morethe extraction in summer of 2022. I had issues after that and he would see me immediately- was very polite and courteous along with his staff. I continued to have issues and would repeat asking "Is there a hole left in there?" I also explained that there was la bump in the middle of the extraction. He stated each time "No everything looks great." In 12/22, I had intense sinus pain on the side where the tooth was extracted. Again, went in and was told the same thing - "no everything looks good." By mid January I was in so much pain, I was impaired pretty much to lying in bed and icing it. I was referred to a place in Clearwater/FL who assessed me and diagnosed me right away with a dental boil (the bump) which indicates trouble to begin with and an oral antral fistula (which is an opening like a hole) I was shocked that Grady being in this profession could not diagnose a simple dental boil nor the oral antral fistula for 8 months. and seeing me many times. Now, I am scheduled to have surgery to close this opening which is the cause of the severe sinus pain. It is going on nearly a year of pain. Yet again another dentist making me feel like I was crazy each time I said "I really think something is not right." With that being said, I would not recommend this office for any major dental work. I have learned now that I will never have any major work done unless there is an Oral surgeon that does the work. Always go with your gut instincts! The office staff and Grady were very personable and very courteous every time. I give them 5/5 stars for that. They would get me in right away when I called with concern. I think Grady is a great person. I just don't think he has the expertise to handle major work.

After a horrific scooter accident in Miami, I came straight to see Dr. Scott. I drove two hours…read morebecause Dr. Scott was the only person I could 100% trust with my smile, especially in a time of vulnerability. I was blown away by the hospitality and kindness shown by the staff, and the quickness and efficiency in the way they operate. Everything about the practice is selected with care, from the lobby decor, to the music playing, tv's in each room, and superior quality products and tools used. I was in and out with a new smile within a few hours, and felt a million times better. I highly recommend this practice and it's stellar staff to anyone looking for dental assistance.