Only thing done right the fast response to hospice when my father-in-law passing…read more My father-in-law, requested in his paid Neptune plan to honor his Military Combat Vietnam Service by an American flag draped over him, they did before he left his room. covered by flag out to the transport. Neptune did only that one act right. Rest of service Neptune gave was absolutely disrespectful & inexcusable it's no way to treat the dead & their family, to operate a cremation service business. My Father-In-Law's body was left in a freezer for almost 2 Months. Him, his Family were all treated with such disrespect. Neptune added to all our grief, daily stress, & caused a lot of suffering. He passed in January, Neptune didn't cremate him till March. Almost TWO MONTHS, that poor Man, laid in the freezer, instead of put to rest, cremated as he planned & paid for with his small SS salary to Neptune. WHY ? The female employee lost or, the b-story my spouse was finally fed, after calling many times to find out what was wrong, she said I left some items off the paperwork He felt lied to by her and treated with disrespect, his father, him & rest of kids, siblings, suffered caused by Neptune. For almost 2 Months, not a Neptune staffer called to tell us, that her paperwork for cremation was incomplete. She added to Pain & caused caused Suffering. His funeral was in limbo, she piled on more grief and said your Father can't be cremated till, (same incompetent), female employee returns from her 2 WEEKS VACATION. His poor father had to lay for TWO MORE WEEKS in a FREEZER, on top of laying in there way past expectation of being put to rest. same female employee, who treated a Man's end of life, his body, his family who was grieving and his wish for a quick cremation. His vital cremation paperwork she treated like garbage, is going on her 2 WEEK VACATION first, that's the most important thing to Neptune & this cold employee. No cremation for your father till then. 2 Weeks longer in the freezer, till ms. 2WK VACAY returns to correct the paperwork. Disgraceful the female employee made it agonizing to deal with Neptune, as his Family, and Belmont Cemetery were all waiting for ms 2WK Vacay @Neptune for almost 2 Months to put a Father, Brother, G-Father, GG-Father, Military Vietnam Combat Veteran to rest. Just awful

Very kind respectful service during a difficult time…read more William went above and beyond for our family and our lost beloved. Good value --did not lose quality for price.

It's never easy to handle arrangements after a loved one's passing…read more We worked with Bob at Farewell and he made it as comfortable and seamless as it could be under the circumstances after my father's passing. He and Farewell were communicative, informative, and prompt. We received my dad's ashes today which was much quicker than we anticipated and in time for his memorial service this weekend. I respect a company that delivers more than they promise. Highly recommend Farewell for their professionalism.

June 28, 2026 - The service and help of Anthony Cisneros and crew was impeccable, even when we…read morewould bother him with questions and requests ! I had used Farewell for my dad in 2020 ( height of covid ) so restrictions were high and now for my mom this month. The staff did an excellent job of giving my mom a natural appearance, which is what my mom would have wanted ! Given this kind of service, leads my wife and I, to be reaching out with Anthony for our future needs !!!!

I had to last minute cancel a service at this establishment. The smell was so bad there was no way…read morewe could have invited fam and friends to go to the service there! They told me they were remodeling and the smell was from mold. It would be gone b4 the service for our beloved Gary. We had to go down there several getting paperwork right for victim assistance program. React time I went to visit the funeral home it as worse and worse. I mean I've worked at trauma hospitals and I've smelled death before and the smell was definitely that of decaying humans. There is like 4 different funeral Homes run out of this place. When we did a family visitation our loved one's body was in bad shape. When I felt around him I realized that there he had ice packed all around him and his body was decaying. Also I was unhappy about all the thinking I had to do as far as the package. Nothing was explained about prayer cards, guest book , and when I remembered not talking about these little but important things the owner or supervisor never explained any of this to us so when I remembered it was a scramble nearing the big day to pick out these items and the obituary and they got the flower order all wrong as well. What a bad experience at a very difficult time when we counted in the professionals to help us make sure all the little items that we needed were included I wasn't concerned so uuuuy

I do not recommend this place to anyone. I contacted this place after my fiance passed away, after…read morespeaking with the receptionist who was very nice and pleasant and easy to talk to, I decided to go with Sterling & Smith. I regret it. I had quite a few appointments with them. The first one was just to get pricing in which my case manager hadn't even gaven me her name to refer back to her. The second appointment with zoey, no one told me I needed to bring in any documents. No one told me anything about what to bring . We sat down and talked about the prices and services. She spelled my fiance's name wrong in which I corrected her. I actually respelled it out for her 2x and I thought she had corrected it. She was very pleased and seemed sympathetic to my loss. This was the first time ever dealing with anything of this sort. The short viewing for close family members went fine. Except they never contacted me to tell me when his body got there, or to schedule the viewing- I called them each time. But when it came time to planning the memorial that's where everything went bad. Zoey had spelled my fiance's name wrong on the death certificate even after correcting her the first time and respelling it 2x the first time. Before our scheduled appointment to go over memorial details, I gave her his birth certificate and she was trying to downplay her error as something minor. Anyhow, she had no office to talk to me in, so we went into someone's office until they showed up, interrupting her presentation and throwing her off guard. So we can shuffled to the next room. In that room I'm looking at a prayer book as she escorts herself out of the room, she leaves the door open. As I'm having a hard time finding a prayer that I like, there's people about 3 ft away in the hallway just staring into the room that I'm in and it got so loud, I finally close the door. After not having a table to hold the flimsy book, I find the prayer that I like and that's when Zoe told me I went too far and I was only supposed to pick from the first 20 pages. There were like 60 pages to choose from. Theyre book of selections had things that they weren't even using anymore. She didn't even know why they were still in the book. Because of all the noise, I couldn't concentrate so I said I would schedule another appointment at at time when they weren' so busy. My appointment was at 10am. I called later around 4ish to cancel the memorial services and I wanted my money back after paying her in cash that morning. She said they had already taken the money to the bank and they would write me a check for it. Everytime, dealing with Zoey, I have had to reach out to them- because this place doesn't call you back. Now I find out, that my money is in Bakersfield with a "private accountant" and that my money will be mailed to me. No one- including the manager of sterling and smith will even give me this "private accountants" name to verify this is even true and now to fix the death certificate it will take even longer to fix it because Zoey has to go to my fiances doctor to correct the error. Why would she need to go to the doctor to fix something in which I gave her the birth certificate for. The manager of sterling and smith isnt even mentioned in the website. They also falsely advertise. In their website- they say they help with personalizations at memorial services. But when the issue came up, Zoey said they don't provide them. I just want to be done with this place. As it is, I took them 3 necklaces to be filled, 1 necklace could not be filed due to 3 people trying to open it and couldn't, or they couldn't close the necklace the correct way without stripping the screw. These necklaces were ordered on Amazon and we're custom made, so now I have to take it back. I just want to be done with this place. Everyone here was nice and pleasant, but I think if they had more funeral directors, and a bigger office, maybe Zoey could have done a better job. She maybe overloaded with work- but this is a job a person can't mess up with. This has been my worst experience ever

Michael gives the best service and his really nice to the people. Hi do anything to help youread more

Went to Chapel of the light because it was highly recommended by a family member. Upon arrival…read morethere, we were met with a "surprised" look on the gentleman's face at the front desk. We let him know that we were there to make arrangements for my uncle who had passed a couple of days before. He asked if we had an appointment and we informed him that we were told by the receptionist who answered the phone that walk-ins were ok, he informed us that that was incorrect but he would try to locate someone who could meet with us. The gentleman then called to the back to verify if someone was available to help us. After waiting in an overly warm, gnat and mosquito laden waiting area for more than 30 minutes, we were escorted to the back office by Matt. Matt was condescending, rude and spoke to us as if we didn't understand what he was saying and couldn't afford the services he was offering. He kept looking at his watch as if we were wasting his time. At which point, I started gathering my things to leave because I will not stand for someone treating me as if we don't belong there. I stopped listening to him after a couple of minutes but gave my family member time to ask questions and to find out more. The absolute second we left out of the building we both looked at each other and decided we were never coming back because of overall feeling of not feeling welcome by any staff we encountered that day and Matt, is the absolute nail in the coffin for us deciding never returning there again!

We had two funeral services the same week. Sarah the director is amazing. She is highly…read moreprofessional and tactful during these difficult times. My father just past away on May 29. I highly recommend Sarah. She's truly an expert in funeral services. My grandmother also passed away on May 30. She looked very beautiful and peaceful. Sarah thank you for helping out my family during these difficult times.

The service and compassionate care displayed by the staff were exceptional. I had no idea that the…read morefuneral directors got so involved in making the services for my mother so memorable and as stress free as possible. Their expertise was invaluable. From Wayne, Mark, Bill, another gentleman, and Lisa from the office, whom were all extremely efficient and kind. Caitlin sent me a text to check on us and included resources available to guide us through the grieving process. My family is so grateful and appreciative.

Belmont Memorial Park provided a beautiful and peaceful setting to honor my wonderful friend. The…read moregrounds were exceptionally clean, and the staff showed genuine kindness, compassion, and professionalism throughout the service. Their hospitality helped make a difficult day a little easier. Thank you for treating our loved one with such dignity and respect.

Visited parents' gravesite on 05/23/2026. Could not get the "vases" out of the ground (after much…read moreeffort with pliers, etc.) to place the flowers into. No maintenance personnel in sight and the office was closed. Was also hoping to clean the grave marker with supplies I brought, but found all the water (drinking fountains, faucets) in the cemetery was turned off (??)

They were kind, compassionate, efficient, and reasonable. I whole heartedly recommend working with…read morethem if you need cremation.

My father died suddenly last week. Barbara helped us through the process and paperwork without any…read morepressure. She patiently answered questions and gave us clear and compassionate answers. We felt lost from the unexpected death, but Barbara made it easy and comforting for us in a tough situation.

If you should ever have a loved one pass away first my condolences , second Yost & Webb is the…read moreplace to trust. My dad passed away and I had no idea who to call or what to do. They guided me with patience and understanding every step of the way. They answered every question I had and never made me feel like I was a bother. Modesto and Craig stood by my side from the time my dad arrived to Saint Johns Cathedral to Saint Peter's Cemetery. Modesto arranged flowers and photos at the viewing and it turned out so beautiful. He was very attentive to every detail like we were his own family. We had no flowers for the pallbearers to lay onto my dads casket (my mind was everywhere and this is one thing I did forget to do) Craig jumped into action and attached pins to roses and hand placed them onto every pallbearers dress shirt. And Scott, Scott was a blessing to us all. These are the kind of people they are! I will never be able to place into words the gratitude for them that I will forever carry. Scott, Modesto, Craig, and staff THANK YOU.

jim copner deserves 7 out of 5stars. He is a very nice person. Hes very helpful and helped me with…read morethe death of my father. Ask for jim or probably veronica over there and you will have excellent service.