they did several jobs for me im very please!!!! they did a gas line and a full house remodelread more

I scheduled an appointment with them on a Monday. They said they could come on Wednesday or…read moreThursday but most likely Thursday. Wednesday came and went and I did not hear from them so I called on Thursday morning to get an ETA. No answer. I called every couple hours, left two voicemails and eventually got the message that their voicemail box was full. Essentially, they ghosted me and I had to scramble to find someone else as I was on a time crunch. Disappointed because this place had a 5 star rating.

HORRIBLE company. Very poor communication, and rare. Multiple issues that happened and never…read moreresolved. RED TAGGED by the inspector, twice, and wouldn't come back to repair the damage and incomplete work.

My 65 year old Mother waited on them to show up for 2 days. Terrible communication. Don't waste…read moreyour time trying to get these guys to show up.

he didnt complete the job he gave me a word then did not stick to it and he left site without doing…read morethe job very unprofessional thing to do even though i got him paid for what he asked onsite yet he left

FANTASTIC!! After 2 attempts by a reputable plumbing co.to fix our problem- charging us an INSANE…read moreamount of money and NOT fixing it, we are very happy with C. Burge and Sons Plumbing! It was finally fixed at half the price as the other co. If we need a plumber in the future we will be calling C Burge and Sons! We're very pleased!

Called me within 10 minutes of my initial request. Came out the next day and took care of my leaky…read morefaucet. Gave me options and stuck to the low end of fair pricing. Knowledgeable and helpful. No issues. I was a little leery after reading a one-star review; however, when I discussed this with the owner, he said he does not do outside plumbing, and that particular customer needed outside plumbing. He said he gave her a referral to someone who does. That seems fair enough to me.

Matt did a great job running a gas line and installing my new gas oven. My 60's-built ranch house…read moregave him some big challenges as the crawl space under the house was not easy to navigate. He was a champ and I definitely recommend him!!!

I would give zero stars if that were an option. I hired Rhymer's Plumbing to replace my hot water…read moreheater, and what should have been a straightforward job turned into an absolute nightmare. During the process, they decided the plumbing, along with the valves, needed to be reworked. Trusting their "expertise," I agreed--and that's when everything went downhill. I trusted their work and left my home to run errands. The newly installed plumbing failed, flooding the entire bottom floor of my home with about two inches of water. It was a complete disaster when I returned. I had to insist they come back out that same evening to address the issue. They sent a different plumber to get the leak stopped and water back on in my home. When they came out the next day to see the damage, their idea of "cleanup" was two men, a shop vac, a single fan, and two hours of their time--completely inadequate for the amount of damage. Ultimately, I had to call SERVPRO, and it took them a full week and nearly $9,000 to properly clean and mitigate the damage. To make matters worse, Rhymer's Plumbing abandoned their equipment at my house and never returned or even called to check on the situation. They offered no assistance, no accountability, and certainly no compensation. Save yourself the stress, damage, and a massive hit to your homeowner's insurance--do NOT use Rhymer's Plumbing.

A week ago I spoke with a representative who answered the phone and asked for a tech to come out to…read moreour home to repair/replace our old water heater. I was told that a tech would be over between 3:30-5:00 that day. We're still waiting. No call-back, no anything.

The reason I'm giving 1 star is bc I can't give 0. I had an issue with a lot of water under the…read morehouse and some collapsed drains, I told them what was going on, and was told "we'll be there Friday morning". I asked if they at least wanted to come to look at it first and give me an estimate (this was on a Monday). Was told "that's not necessary; if we need anything when we get there we'll run up to Lowes for it". I called again Wednesday to confirm Friday's schedule because I was going to have to pay for having the water pumped out before they could work on it, and asked AGAIN if they would come look at it to make sure they knew what they were looking at and would have needed materials; was again told "it's not necessary, we'll take care of all of it when we get there, and we'll have it done that day". I paid $650 to have the water pumped out on Thursday evening so it would (theoretically) be dry for them to work on Friday. The crew got here Friday morning, looked at it, called the office, and the office called me back and said, "We're not going to do it. It's going to be a big job and we've got several small jobs we need to do instead". SERIOUSLY? I asked what I'm supposed to do, and she snipped "I suggest you call somebody else!" So they cost me $650 for pumping that had to be done AGAIN because they didn't do the work they confidently stated they WOULD do. NOT GOOD BUSINESS. I told the person who'd recommended them (it was actually the business owner of the pumping company) what happened, and he said "I never would have recommended them if I'd known they were going to do you that way!"

Do not use these people. We called them for a leak with our ice maker line under our kitchen. We…read moreasked that they replace the tubing. They not only didn't replace the tubing - two incompetent technicians took a 3 hr joyride to "Lowes" which is 5-7 minutes from our home - at our expense - to buy this part. They didn't replace the tubing AS ASKED but did a crappy patch job. Without apology they charged us $560 for this. The woman who we spoke to on the phone was rude and unapologetic about the expense. They refused to offer us a quote beforehand. Within 2 weeks the line began spraying water again and this time with a vengeance. So rather than call them back to fix their incompetent work, we are doing it ourselves. OUTRAGEOUS. DO NOT USE.

We're disappointed in this Co. They were called out twice; however, did not finish the job both…read moretimes. We had to call another co. to come out and finish.

This business was extremely helpful when my water heater died. Jenna made the necessary calls to…read morethe workmen and Clay did a great job to get me a same day change out. Really professional outfit.

Cannot say thank you enough for their response time & handling the clogged pipe line. They got to…read morethe "root" of it. Pun intended, roots were in the sewer line. Thanks Thompson Plumbing!!

From the owner: Thompson Plumbing LLC has been in business since 2004. Serving all of Western Kentucky in the…read moreCommercial/Industrial and Residential areas in New Construction/Service.