Had a roof cave in and they were to come and repair the mould remediation and drywall. The team…read morethat came for mould remediation tear down and drywall were great. Polite and very friendly. Once the painter team came in and the team to do the trim it was a disaster. Its been over 4 weeks and we can't get 1 room repaired. I heard the painter complaining cause they said he had to paint the hallway. Also I believe there is more mould but they cheaped out and didn't pull walls and floor away in second room which also had a leak. Recently my husband told the trim and paint team not to use our bathroom without permission in a strong way and now they've run off with their tails between their legs. Saying they dont feel safe they feel threatened. So we are being spitefully held hostage cause grown men can't take feedback. Their project manager is also weak to let them get away with it. Their cleaners are on point the 2nd ones Rachel and crew. The first cleaners were suss then I got Rachel. I know im notbthe only one I have friends who had them and told them not to come back.

We had an unexpected basement flooding, and this team truly became our lifesavers. They completed…read moreall three emergency steps quickly and professionally -- from the initial assessment to water removal and full drying. Everyone who came was kind, calm, and genuinely cared about helping us through a very stressful situation. A special thank you to our project manager, Nicolas Zock. He always responded quickly, supported us at every step, and handled everything with true professionalism. His communication and attention made the whole process so much easier. I'm deeply grateful for the excellent work and the respect they showed for our home. Outstanding service from start to finish -- highly recommend!

Honest & Reliable Service After a frozen pipe burst and…read moreflooded our basement Chris visited within hours to access damage and make honest recommendations saving us $$$. What a relief to find a company that values honest appraisals of damage!!

These guys are amazing! I had some flood damage in my condo and needed all of my flooring replaced…read more I called a couple companies to get alternates to the contractor my insurance company selected. There was no comparison to Restoration 1, they blew the competition away. The quoting process was easy, Eric came by right away and provided a very competitive price. He was easy to work with and helped me navigate the nightmare of working with my insurance company. Rob, their construction manager, sealed the deal though. His level of service was beyond compare. Every company said it would be impossible to match my existing flooring so I would need to replace all flooring because it's continuous throughout my condo. Naturally, I asked to see what they would be replacing it with. Rob came by with his bag of samples so I could see my options - my insurance contractor would not do this without first giving them the job, which is just crazy. Rob took one look at my floor and said "This is a nice floor, I don't have any standard samples you'll like. I'll have to track something down." And he did! He contacted a bunch of suppliers and a few weeks later he came to both my home and work to review the samples he found. He worked his ass off and made sure he found something I liked. The work itself was executed flawlessly. I decided to get my place painted while they were doing the floors, paid out of pocket since that wasn't covered by insurance. Again, great pricing on the painting. Very high quality work - they take their time and pay attention to the small details. I had a very small punchlist when they were done and they took care of it all without any complaints. I would both recommend them to others and I would use them again if I ever need work done. I found and reviewed them on Homestars as well, which is a great place to look for contractors.

After two bad interactions with the company, the owner reached out immediately to amend the…read moresituation and made right what was wrong.

We had an emergency flood over night and this company had the best Google reviews. We contacted…read morethem and they answered our call even though it was 2AM and they had someone here by 2:30. They helped us contact our insurance company and explained what our best options are. The work was clean, tidy and efficient. Due to their timely and diligent nature, we were able to resume full use of our home within a week! Thanks to a great team of guys!

I had a great experience with Plan B Floor Restoration! From start to finish, the team was…read moreprofessional, responsive, and clearly knowledgeable about their craft. They took the time to assess the condition of my floors and explained the best restoration options for my situation. The crew showed up on time, worked efficiently, and left everything spotless when they were done. My floors look absolutely amazing, smooth, shiny, and like new again. You can tell they take real pride in their work. Pricing was fair and transparent with no surprises. Communication was also top notch; they kept me updated throughout the process and made sure I was happy with the results. I'd definitely recommend Plan B Floor Restoration to anyone looking to bring their floors back to life. I'll be calling them again for future projects!

From the owner: Plan B Restoration Inc is a trusted restoration company proudly serving the GTA with one of the…read moreregion’s most experienced teams. Whether you need 24/7 emergency services or a full home renovation, Plan B Restoration Inc. has you covered. We use only high-quality materials and skilled technicians to ensure lasting results and reliable workmanship. No matter how big or small your project, you can count on Plan B Restoration Inc. for professional service, quick response, and results you can trust.

This is a toughy -…read more I was under the impression that it was going to be way less expensive. I was quoted twice what I thought (based on conversations prior to the in person estimate). The drivers missed my window and that caused a huge setback for me - and lots of stress. I had left the site and had to return, which they accommodated. When they arrived they were very nice and professional however I was super disappointed by the overcharging tactic or what felt like bait and switch. I absolutely refused to pay their exorbitant fees and negotiated - I got what I wanted but was so disappointed by it. I mean, if you wait until the day of your move you will be overcharged so I suggest you get the estimate in advance I think the business model is great and well executed - just wish it was more honest so people can know what to expect up front The guys did a good job and didn't cause any damage or waste time. It was quick and painless (but I also had all the furniture lined up for them in one room).

The business is a scam. I had a large couch, 1 coffee table and a ceiling fan. Was told $129 to…read moremove the items, which were near the front door and then a range for the space on the truck but that they wouldn't know until it was on the truck. At this point you have no choice but to continue. In end, this cost me $678.00 which is ludicrous, especially for items that can clearly be donated. On site visit for an estimate is inappropriate as I am sure this happens to everyone.....you find out the final price after it is on the truck....not cool. You should be able to get an online quote so you don't feel pressured to make an instant decision. I will be telling every person I possibly can, not to use this company.