I am sharing this as a caution in choosing this company as I see many positive reviews but our…read moreexperience was FAR from positive. I was part of my best friends wedding this past weekend and our experience with Party Factory was beyond unprofessional, rude, and demeaning. My best friend placed an order for linens 6 months ago to which she was told they would be able to fulfill said order. Two weeks before the wedding (nearly 6 months since placing the order) she was contacted by Party Factory informing her they did not have the colors she wanted. Upset but understanding things happen, she came up with a solution and choose to do all white linens to which she was then told they also cannot fulfill. Again this was two weeks before her wedding after months of being told that everything was fine and she would be able to get the linens she needed/wanted. Upon the day of the set up and rehearsal (the day before the wedding) the linens were dropped off--this include disproportionate amounts of black, grey, silver, and white. On top of this, two of the white table clothes had stains and the company did not drop off the drapes for the ceremony backdrop. We called and waited to have them delivered. Further when they were delivered, there were lose threads and not all of the drapes were there. At this point we were so behind we did not have time to wait for more so we did what we could to make it work despite the mistakes made by this company. Thankfully, the venue allowed us to use some of their own and we ended up not using any of the black cloths. The night of the wedding when Party Factory came to pick them up the owner Cyrus was present and the wedding coordinator explained the stains and how we had not used the black asking for a refund. Cyrus was unbelievably rude, disrespectful and demeaning telling the wedding coordinator to "lower her expectations" and that she "obviously doesn't know the industry and has never done this before" to which she quickly corrected that she was a wedding coordinator and had been part of this industry for awhile. Further, several days after the wedding Cyrus sent an email to the bride accusing her of being a "bully" stating that "[she was] rude to [his] staff, and has unrealistic expectations of people especially after [she] hasbeen a bully to them.  [He and the staff] all love working on events and helping to make events the best product that [they] can, when [they] are working with people who are nice and share [their] goals of a great event it encourages [them] to double [their] efforts, however you [the customer] crap on people and are not the kind of customer [he] wants to work with.  Please use another company in the future." It is also worth noting that the individual he emailed (the bride) was not even present during the time of this encounter. I am in awe of the unprofessionalism and disrespect. I cannot express into words how much I would NOT recommend this company to anyone who wants an stress-free and communicative experience for their wedding or other events.

Terrific Service, Great Rentals. Nice People…read more We have rented chairs, tables and tablecloths from Party Factory for a yearly spring gathering of friends and family now for three years in a row. Our experience was stellar all three years. They are easy to work with and very clear about logistics and prices. They arrived with deliveries on time as promised, and picked up on schedule. Their billing is seamless and has always been correct to the letter. Their equipment is in perfect condition. And they are very nice to deal with in person, on the phone and by email. Really just a great experience overall. Highly recommended and we look forward to working with them for all of our future parties.

Party pros was 30 minutes late to deliver linens and glassware to our wedding, affecting the days…read moretimeline and resulting in their delivery coinciding with guest arrivals significantly. I requested a refund of the Delivery Fee and Kevin the manager wanted to argue with me that they 'tried their best' when his booking staff was clear on our firm schedule. I would not rely on Party Pros for critical events and found Kevin's entire posture to be inhospitable.

Absolutely worst customer service and from the general manager? Wow I'd expect better. I'd also…read moreexpect that when you drop off a refrigerator that the compressor turns in and the fridge cools to an operating temperature unlike the 86 degree warming box they delivered as a fridge. Upon calling the GM explained there's nothing they can do costing us our entire event weekend. 100% unacceptable Getting this from an hourly maybe but paying someone a salary to destroy your business isn't a bright idea. You'll be seeing me bright and early Monday morning Thank you for ruining my event and costing me more money then imagined. Your definitely a pro at something and that's being the worst rental company in oregon You will be paying my invoice as well as my dry ice fee my event fee and all of my spoiled product that your fridge wouldn't hold properly and safely at temp.

I called on a Friday night looking for a bounce house for my Niece's 7th birthday party which was…read morethe very next day.Martha was extremely easy to work with and I booked right away especially since she could deliver the bounce house directly to the park. She was able to supply everything we needed for the party and not nickel and dime me for a generator,delivery, etc etc. She was on time and all the kids had a great time. I would highly recommend this company! She was about 1/2 of the cost of many of the other quotes I received. Thank you Martha!!!

Super friendly and reasonable. Honored the cancellation of reservation due to inclement weather. My…read moreson was terribly sick and had to go to Emergency room. When I spoke with owner his kindness and understanding was astounding. We will definitely hire them again for next years block party but without having cancel this time

Very disappointing service and product. Delivery notice was five minutes and they didn't even knock…read moreon the door to let us know they were there. They "dumped" (that was the word used in their text) the tables in the driveway. We received picnic tables with broken bases and the wood on the tables was splintered and not smooth. And the tables were filthy. The basketball game didn't work and came with deflated balls. Any follow-up conversations with the company were confrontational and contained no ownership or apology. Beware if you rent from this company.

After shopping around for rental prices for chairs, table linens, colored napkins, glassware, etc,…read more I selected NW Event Rentals because their prices were the best for the same items elsewhere and because Monika who assisted me with my order was a wealth of helpful suggestions and information! She was so wonderful to work with, even when we had a last minute change in table linen size. We wanted to pick up as well as return the rented items due to our time frame. They were very accommodating, with easy pick up and return. Above and beyond helpful!

We came in to host an event called the Great American Crawl and we were trying to find a bbq we…read morecould rent for the event short notice. ISE was a great help and we had an awesome event Couple notes We rented their biggest flat top gas grill. It's very big, you'll need a good sized truck to move it. The spatula we rented was a little flimsy. Make sure you get a good one to flip those burgers. We cooked almost 200 burgers in less than an hour, very worth the rental.

Our son's wedding was on June 14, 2025 and i can't say enough about this company. EVERYONE I dealt…read morewith in helping get the bids for things we needed to rent were phenomenal. The bride and groom rented around 68 table plus 275 chairs for this wedding. Special thanks to Yolanda, Becky and Michelle (I hope i have your names right) for the great help in figuring this all out. Even the delivery crew and pick up crew were stellar. Again, I can't say enough and recommend them for your event. MOTG, Janey

Ordered balloons and set for pick up at noon and when I arrived later than noon, they sat on the…read morecounter not done yet. Demanded a refund as it was too late. Not one sorry was said.

Decent party store, been going here since Party City closed. Only complaint is that the store isn't…read morestocked well. A lot of shelves are empty.

I had an amazing experience renting kids' tables and chairs for my daughter's birthday party…read more Everything was clean, sturdy, and perfectly sized for the kids. The service is incredibly professional, super responsive, and was great with providing recommendations on what would work best for my need. The setup looked great and made the birthday party so much more aesthetically pleasing and organized. Highly recommend this rental company for any children's birthday party or family event!

It's now been nearly two months since my wedding and I still have family and friends tell me that…read moreour photo booth from Mt. Hood Photo Booth was the best they've ever experienced! The team was absolutely fantastic, and incredibly flexible with the incremental weather. They arrived early and stayed late, allowing all of our guests to enjoy their amazing setup, a large variety of props, and immediate onsite printing, with digital copies uploaded to Facebook before we had even left for our honeymoon. As the bride and groom, we were pulled in a million directions all night and didn't get to grab any prints after joining guests in the photo booth, but Tim and Stephanie specifically compiled copies of our prints, put them in mini frames and stored them for us to find the next morning - and mailed us a USB of all photos for us to view as soon as we got home from our honeymoon. Hiring Mt. Hood Photo Booth was one of our best decisions and I would highly recommend to all my friends and family! Thank you so much, Tim and Stephanie! We had a blast.