They will come in for a move in clean, make a bigger mess than they had to clean in the first…read moreplace, leave a cockroach waiting for you, counters sticks, walls not done, and to top it all off they will charge you for "extra time" for what looks like could have been in all of about 30 minutes for one person. 3 people taking over 2 hours to clean a relatively small home and to do such a poor job of it is completely unacceptable. If you value your money and don't want to come home after a "move in clean" and clean more because they didn't do an adequate job go with another company.

I have deeply appreciated this company and their small, consistent, house-cleaning teams. The…read moreoffice is always responsive and flexible. I like getting to know the people cleaning my house and establishing a relationship - BUT it's also important to me that there's a larger, established company that's insured and standing behind its people's work. Carpe Diem's teams have helped bring me peace of mind

Good cleaning job at a reasonable price. Price of services is comparable and a little more…read moreaffordable than other cleaning services that I looked at. They are easy to schedule with and contact. We were able to easily schedule a move in cleaning on short notice (only a couple days) and at our desired time. Each of the employees I interacted with were friendly. We scheduled a move in cleaning before moving into the house. Two employees arrived at our house to clean. They came early (15-20 min early) so I was not at the house yet. I believe they waited in the car until I arrived. Cost of move in package: $260 (50% paid before cleaning). Here is the list of items (that they emailed) that the move in/out package includes with my review of each service: *  Dusting: All General Surfaces - good *  Vacuuming: All Floors, Carpet, And Area Rugs - good, some areas and corners were missed within reason and understandable * Sweeping: All Hardwood Floors - unsure, I believe they mainly vacuumed and mopped the hardwood * Mopping: All Hardwood, Tile, & Vinyl Flooring - very good * Standard Polished Bathrooms: Bathtubs, Toilets, Sinks, and Mirrors - excellent, they spent a lot of time scrubbing the sinks, bathtub, and toilets *  Polished Bedrooms: Dusting, Vacuuming and Sanitizing Surfaces - good * Polished Living Room: Dusting, Vacuuming and Sanitizing Surfaces - good * Polished Dining Room: Dusting, Vacuuming and Sanitizing Surfaces - good * Polished Kitchen: Surfaces Whipped Down and Floor Polishing - good, I thought they mentioned vacuuming out the cabinets, however, the kitchen cabinets were not vacuumed/cleaned since we found broken glass, crumbs, and cobwebs * Kitchen Appliances (Inside and Out) - excellent job cleaning the oven and refrigerator, a stain was left on our floor after the oven cleaning. They did offer to come back to try and remove it. We did not feel comfortable with this as it likely will remove the finish from our flooring. I would recommend that they lay something on the floor underneath the oven door as they clean it in order to protect the floor * Window Treatments (Inside Only) - good * Carpet Freshening Services (Linen Fresh Scent) - not applicable * Blind Treatment - excellent, they hand wiped our shutters * Baseboards and Crown Molding - excellent, they wiped down the base boards * Ceiling Fans and Light Fixtures - unsure, difficult to tell and our ceiling fans are too high to check * Air Vents (Dusted and Sanitized) - good * COVID SANITIZING : Door Knobs, light switch and anti-bacterial spray Prior to their arrival, we added to the service a deep clean of the tile in our shower, an extra $25. They needed an additional cleaner from their office to effectively complete this additional service. They do not typically carry this with them so one employee needed to return to the office to get it while the other employee continued to cleaned. They certainly deep cleaned the shower and cleaned the tile. The specific part we wanted cleaned was unable to be removed. They certainly tried and we did to. They spent about 4.5 - 5 hrs at the house. We do not plan on needing cleaning services moving forward. Due to the amount of cleaning needed before we moved in, we are glad we scheduled the move in cleaning with A Touch of Luxury.

Very disappointed in the service I received. Paid a substantial amount for a move in cleaning only…read moreto discover bathrooms have not been touched. I had to put in a dispute with my bank because the owner blocked me. Then I sent all my pictures to them. They are rude and inconsiderate. I can't believe they accused me of "harassing them in the time of a pandemic"... In response to your reply: The bank did not resolve in your favor, I just refused to pay the additional $500 to fight you because you wouldn't admit that you had wronged a customer. My bank even went as far to say how ridiculous your business is for attempting to fight me. However because I didn't want to pay the extra $500 to go to litigations I had to pay you. Sadly the wrong the one won in the situation. I'm so glad you like to take advantage of your customers and then go further to say that you won. Beware of this business. My pictures tell the truth of how her services really are!

I had such a great experience! Jamie went above and beyond in every way. The floors, bathrooms, and…read morekitchen all look spotless, and she even did the dishes--which she didn't have to do. Everything feels fresh, clean, and so well taken care of. She was professional, thorough, and clearly takes pride in her work. I highly recommend her to anyone looking for excellent, reliable cleaning!

After calling 15 carpet cleaning companies in Raleigh and Wake Forest just to find out they don't…read moreservice where I live (Louisburg NC) I was able to find JM Quality Cleaning to come out to my house and professionally clean my carpet in my 2 bedrooms. Both rooms had food stains and actual food stuck on the carpet (kids fault ). Jamie was able to get all the stains out from both rooms and make them look brand spanking new! Excellent service at an affordable rate!

Since moving here 3 years ago, I've tried a number of housecleaning services. Lara Maids is by far…read morethe best! The business is easy to work with, their charges are reasonable, and they were able to schedule a cleaning right away. The cleaners came, they worked steadily and cleaned my house until it shone! They were respectful of how I wanted things done and asked questions as needed. They were pleasant and quiet and worked hard. I am so happy to have found Lara Maids! Thank you!!

I cannot sing enough praises for L & Y. My house is so perfectly spotless every time they clean. I…read morewant to cry tears of joy every time. I tell anyone who will listen that if you need housekeepers this is the only way to go. They are professional and polite. Thank you L & Y for all you do. Don't sleep on them you'll regret it!!

They consistently go above and beyond to do great work. Little things like making sure to complete…read moreclean the dishrack and vacuum the shoe closet show that they are dedicated to doing a great job each time. Pricing, scheduling and overall communication are great! Highly recommend!

Emma and her crew(s) are top notch/completely professional cleaners, who always go above & beyond…read more They are incredibly polite and astonishingly efficient. The *only* time we had an issue Emma - personally - handled it very next day & was very apologetic. She/they are also excellent communicators, who reply very fast. Would STRONGLY recommend for any/all your cleaning needs/wants.

Fantastic group! They arrived on time, very professional, went beyond what any other carpet…read morecleaners I have used before would do. And the price was reasonable. They are definitely my go-to cleaners!

From the start, the company had great communication. They were able to accommodate out small job,…read moreeven though it was in an apartment. The technician, Zach, was pleasa and did a good job. We definitely recommend this family run business.

There are a few times in life when you find a gem of a helper, who not only does what you need them…read moreto do, but goes over and above. Joselyn at FRC Cleaning Services is just such a jewel. We hired her to help with our AirBnB turn over: we needed someone to clean the house, wash the sheets and towels, get the rooms ready for guests, and generally make the house shine. We tried other cleaning services, but they would leave things undone. Joselyn not only keeps every surface dusted and shiny, but she sets out flowers fresh from the garden on the coffee table! When she cleans the house for us personally, and not for guests, she puts out our own towels and makes sure that our personal effects are in order. (Once, she stayed all day to make sure all the laundry was finished.) Not only that, but she is super prompt and very responsive. I can text her at any moment. She even wished me a happy Mother's Day this year, with a sweet little e-card. It's not very often that you find an organized, responsive, thorough, friendly, and generous with her time and energy. I couldn't ask for better help. I hope Joselyn continues to build her thriving FRC cleaning service in Raleigh, helping many other AirBnB hosts with their house cleaning. She deserves all the success in the world!

I have been a client of Joselyn and her cleaning team for about six months. My needs for cleaning…read moreare a bit unusual - I don't have them come every week or every two for regular cleanings, but rather for special occasions with my guests or visitors. Since my schedule is not consistent, having a cleaning company that is amenable to this schedule is such a relief! I've never used a cleaning service before taking the advice of other friends and hiring FRC. They really do a great job, and communicate with me via text if there are any problems or concerns while they are cleaning. I trust them in my space completely. I pay them via PayPal, which makes it so simple, and they give me invoices so I can have records. Prices are super reasonable and they will come take a look and give you a free estimate. Highly recommended!

Booked Universal through Thumbtack and was very excited about getting my house cleaned, as we've…read morejust had a baby and our upkeep was slacking. Too bad they never showed up, never called and had no record of the appointment we made a week in advance. When my husband spoke to their offices they were apologetic and promised to come out on Saturday at a reduced rate. The problem? They never showed up on Saturday either. We sat around two days in a row waiting for a crew that never showed. Not sure what the problem was but ditching a client like a bad date is very unprofessional. Update: after not showing twice, they finally sent a crew...FROM CHARLOTTE. They took almost 3 hours to get here and did an okay job.

My experience, in total, with Universal Cleaning Services exceeded my every expectation. The entire…read moreexperience felt like a friend/sister was helping me to move into my new home. From the detailed intake to fully understand my needs, through the thorough and meticulous deep cleaning I received; I am now a lifelong customer. The cleaning women worked fastidiously and meticulously and were able to accommodate my chemical sensitivity needs, all without "additional nebulous surcharges." The girls were easy to communicate with and had pleasant demeanors...I didn't feel uneasy leaving my home while they worked....I usually don't do that. There was no "deodorizer or chemical or bleach smell" left behind. Just a well cleaned home. Also they were able to accommodate my tight time schedule. Marlena,the owner, re-arranged the workflow schedule in order to give me a nice full day allocated to my needs. This was a bonus as I didn't feel "squeezed in" or rushed. Jen