This place needs to get it together. On Tuesday, May 16, I took my mother in this store to…read morepurchase new mattresses. She tried a few out and decided on a set and was advised the mattresses were $500. Once we got ready to process the order, we learned that $500 was for the floor model and this was with a 50% discount off the original price. Because the store had very little business, my mother and I decided that we'd go with it since the salesman admitted the traffic in this particular store was little to none which means there probably weren't a bunch of germy people lying on it. Besides being in a bad location, we now understand why this store gets little traffic. The mattresses were set to be delivered on Saturday, May 20, according to Barry, our sales rep. Barry told us that my mother would receive a call Friday about the delivery window. My mom waited to get a phone call and never received one as of Saturday morning. She contacted the store and was told that she was not down for delivery and there was a mix-up between the delivery people and the corporate office. Lacey, the manager, told her he would work to see if he could get someone to come and pick the mattresses up from the store. The store closed Saturday without confirming delivery. According to the manager, the next open delivery date was Wednesday, 5/24. Although this was not acceptable with my mother, I encouraged her to get the mattresses because they were good mattresses at half off. I called the store today(Monday, 5/22) to see if there was any way they could deliver any earlier than Wednesday and was advised that Lacey had left a note stating my mother had cancelled the order because it could not delivered Saturday. This is not true. Our assumption is that Lacey got tired of dealing with the situation and cancelled the order. I am trying to get a number to the corporate office to file a complaint. Barry claims that the delivery folks said they still have my mom down for delivery even though Lacey left the note about cancellation. Clearly the left hand does not know what the right hand is doing and/or Lacey is a liar. Either way, these folks need to get it together. Barry claims we will get a refund on the delivery for the inconvenience. I'm not going to hold my breath, but will wait and see what happens Wednesday. #goodhelpishardtofind I came back to change my two stars to one. It is Wed. 5/24 and the mattresses were scheduled to be delivered between 230 and 530. As of 6:00, no call/no show. I called the regional manager in Hattiesburg, MS who looked up the order, said the delivery guys were running behind schedule and my mother would get her mattresses at 7:07 pm. I guess the odd time was supposed to make this story believable. NOT! Well, Lacey at the store said he didn't even know we were still on the schedule which leads me back to my original statement.....THIS PLACE NEEDS TO GET IT TOGETHER. My mom cancelled the order. Clearly, they don't want our business.

Store is permanently closed. Building empty and no sign of life. I need to write 85 words for this…read moreto be published.

I was very skeptical with going to the location, I had the mindset that they are like used car…read moresalesmen. I was met by Malcom, which I found out after he was the Store Manager. He let me roam around the showroom without any interruptions allowing me to sit on the beds and put my hands on the displays looking for feedback from the mattress. He then asked my about the preferences I was looking for in a mattress. Hard? Soft? Number of people on the bed? Did I wan Foam or Maybe an advanced Technology bed? I told him that I was not sure of it except I needed a firmer mattress from what I was using currently. He showed me a couple of really good ones then he showed me the PURPLE 3 !!!! OMG, it was floating on a cloud of air !!! The rest of the transaction was awesome and painless...He advised me of the things that they offer "Red Carpet" Delivery, where they use booties and use a lot of care with the delivery process. He also advised that I would need a mattress cover to protect my investment. That way if I spill anything on it that the mattress would be protected in case I had to do a warranty exchange (I highly recommend if you are purchasing an expensive mattress). Malcom was all upfront with what to expect as well as the pricing. He also let me know of a special that was included with the purchase that I was not aware of. I made my purchase and he kept in touch up to and including the day of the delivery. I would highly recommend Malcom, his team, and Mattress Firm, Countyline Road, Ridgeland, for anyone that needs a new Mattress. I will be returning to this location to get new beds for the rest of the house shortly.

They do not honor their price match guarantee. I purchased a king sized mattress at full price last…read moremonth for 2199.99 and was offered a $300 gift card. I was also told by the salesman that if they ran a sale in the next 120 days, they would refund the difference. Went back during the sale in which the same mattress was $1899 and was told by the same salesman that because they gave me the gift card, the price match guarantee was not valid. And if you put a review like this on their website, they won't post it; just the positive ones.

The lady manager at this location (I-55)was overly rude!! She was very unprofessional and…read moreaggressive!! Because of her being so unprofessional and lacked customer service, I will be doing business elsewhere. A manager of a well known business as this should know better!!

I wish I could give negative stars! Managerment is never the same as the last time you visit a…read morestore. Eveytime I go in and want to purchase an item, the sales people give me a price and when it is time to purchase the item, he price has gone up. The furniture they have is CHEAP and FALLS APART. You can call the accounting department and and they have no idea how to help and will not return your call. The accounting department is useless, they are extremely rude and act as though you have bothered them by calling. Save yourself troulbe and go somewhere else! I will never purchase anything from a Cowboy Maloney store again. Terrible company!