It's a real shame. We went into the dealership this past Saturday to buy a motorcycle with cash in…read morepocket. We were met at the greeting desk with a short haired, heavy set, manly female who should never work in the public, customer service sector. She was not friendly at all and some what smart mouthed. We ignored her behavior and walked to the bike I was interested in. There were lots of employees, yet there was no one interested in selling a bike. We left after 30 minutes. I'm sure it doesn't get better after the sale here.

Terrible service. Long story short, purchased a bike from a shady guy who no longer works there…read more Did business with both him and the finance guy Gene, who is incompetent, untrustworthy, lacks communication skills and was very pushy regarding the sale. 21 Aug, I signed to have my warranty cancelled. It is 14 Feb and still yet to receive my refund. Have been back and forth with HD financial and HD of Emerald Coast. I gave now spoken with Gene, Keisha and a new manager named Evan I believe. Spoke with Evan over 2wks ago in which he stated, "I'll get it handled." He hasn't handled shit. Gus really knows how to pick his employees. It's sad bc Big Gus Tractors has THE BEST guys over there. Those guys need to conduct training for HD employees in how to communicate and handle employees. Almost 7mos later, still waiting on a refund or a call back. I can say more about their sales tactics but it's way too much to write. They have some shady guys over there. Beware. Maybe this is why they have 2.9 rating on Yelp. I'll be posting this same message on their Google as well.

Ok. After a long wait, then a breakdown, they fixed my DR 650 the second time for no charge. Very…read morehappy, bike is running great. Had me wondering guys, but you came thru, 5 stars and a thank you.

These guys were awesome! Eight hours from home and front brake locked up on my motorcycle. They…read moretook care of it with no wait time before starting the repair. Awesome!

They no longer service Can-Am products from what I understand their work was so sub-par Can-Am took…read moretheir license away. In fact I was returning my bike a week after I just spent $3000 on it because the work already broken and they told me too bad they were no longer fixing CanAm. I thought that was pretty rotten. I asked them if they would cover the expense at the other dealer and they said no.

Awesome team! Came in later in the day and they shot me straight, got me a good deal and out of the…read moreshop on a new bike the same day. Next bike I get will definitely be coming from this shop.

Very unprofessional staff. I waited more than an hour to talk to somebody from parts. They wanna…read morelie and say they called me in 20 minutes which is an outright lie.

Great Customer Service!! The immediately greeted us when we arrived. We were having issues with our…read moreSeedo GTI and the parts department got right on it , diagnosed the problem and got us back on the water! Thanks Noah Brown for your knowledge and great customer service !