It's a real shame. We went into the dealership this past Saturday to buy a motorcycle with cash in…read morepocket. We were met at the greeting desk with a short haired, heavy set, manly female who should never work in the public, customer service sector. She was not friendly at all and some what smart mouthed. We ignored her behavior and walked to the bike I was interested in. There were lots of employees, yet there was no one interested in selling a bike. We left after 30 minutes. I'm sure it doesn't get better after the sale here.

Terrible service. Long story short, purchased a bike from a shady guy who no longer works there…read more Did business with both him and the finance guy Gene, who is incompetent, untrustworthy, lacks communication skills and was very pushy regarding the sale. 21 Aug, I signed to have my warranty cancelled. It is 14 Feb and still yet to receive my refund. Have been back and forth with HD financial and HD of Emerald Coast. I gave now spoken with Gene, Keisha and a new manager named Evan I believe. Spoke with Evan over 2wks ago in which he stated, "I'll get it handled." He hasn't handled shit. Gus really knows how to pick his employees. It's sad bc Big Gus Tractors has THE BEST guys over there. Those guys need to conduct training for HD employees in how to communicate and handle employees. Almost 7mos later, still waiting on a refund or a call back. I can say more about their sales tactics but it's way too much to write. They have some shady guys over there. Beware. Maybe this is why they have 2.9 rating on Yelp. I'll be posting this same message on their Google as well.

TL;DR -- Motor Man saved my car and therefore me -- from months of frustration in ownership of a…read morebrand new car manufactured specifically to order. SIX star rating -- better than five star. In owning this 2019 Toyota Avalon (hybrid) since August 2019, the Air Conditioning (AC) was the one flaw. 3 weeks after buying the car, AC failed. Taking it back to the dealer(s) did no good. They couldn't find the problem. This was the brand new 5th generation Avalon with brand new cooling system. I knew I was taking a chance, and I got burned. Every time I went to the dealer, I failed to get a real solution to my AC. This went on for nearly TWO YEARS. Later, thanx to Motor Man, I realized the dealer system failed me: they could have fixed my car, but didn't. Then my AC failed again on the drive down to Florida. It was well over 100 heat index so that I was getting lightheaded on the way down, having to stop every hour. Showing up at the Toyota dealer at Fort Walton Beach (FWB) the next to get help did me no good. Toyota dealer had 30 cars (NOT exaggeration) at 7 am on Monday, all with appointments. Without an appointment, they turned me away. Dealer system failed me again. Out of desperation I started looking up "mechanics" in Yelp listings. Destin Imports had the most reviews in the area: they had to turn me away, but they did suggest I could try Motor Man. Motor Man fixed the problem, at last. Joe Weiss, the owner, carefully took more time and effort to fix the problem. It took FOUR days, but it was worth it. I finally had the car I was promised. He explained that my generation of AC being a new design, required to disassemble the ENTIRE front interior of the car, the seats, the steering column, the dashboard, all of it. This was necessary to get to the "box" containing the evaporator core of the car. Motor Man Joe figured that the issue was inside the "box" and the only way to really fix the AC was to disassemble everything to get at the "box" and see what the evaporator core looked like. It took most of two days to get there, but Motor Man Joe was right. The evaporator core was covered over with oily fluid. The part itself was defective. He had promised to close down his shop and dedicate his mechanics to solve this problem for me. He was in earnest, and determined to solve the problem for his customer. To me, that's rare to see from any professional, and worthy of respect. He kept his word, That's the American way a small business should operate, isn't it? He was able to get the replacement part from the *same* Toyota FWB dealer that turned me away. He checked everything while reassembling everything -- this required mechanical and electrical testing every single system in the dashboard, steering, console and so on. This was careful "sweat each detail" work, which is why it ended up taking most of FOUR days. I'm engineer enough not to be pushy of a professional doing careful quality work, and told Joe I was willing to wait patiently. (I would have said the same about patience to Toyota dealer mechanics if they'd only given me a chance by taking on the problem themselves -- they either turned me away or failed to take on the *whole* problem by telling me it was mysterious and they didn't know how to fix it) After he restored my now fixed car to me, there was one small issue of the fit of the the instrument panel. After driving around and finding this, it was a small matter for them to correct the fit. I had the car as it was meant to be from the manufacturer. CONCLUSION: Motor Man took care of me and fixed the problem. My flawed car became a true pleasure to drive even in the hottest weather, as opposed to dehydrating me badly and dangerously. I owe thanx to Motor Man. CONCLUSION, NEGATIVE: My new car had one defective part, and the Toyota dealer system failed to find it. More, they failed to even try. They failed to explain to me that this was a possibility. I'm an engineer, I would have understood and listened. Why didn't they explain this to me? Did the dealer mechanics not know? Did they know it would take two mechanics four days to solve this problem, and not want to devote that much time and resources to one customer. Is it because Toyota itself doesn't sufficiently incentivize its dealers to go all the way to ensure quality? I don't like asking such questions, but doesn't the failure to fix the vehicle invite such questions automatically?

Billboard still says $34.99 for the oil change but when you get there they say oh we raised the…read moreprices on the 1st of June so it's going to cost you $80! That's messed up! They should honor the sign or get rid of the sign!

I had a backpack leaf blower that needed some TLC. I took it in on a Tuesday and it was repaired…read moreand available for pick-up the next day. The bill was less than their hourly rate. I regard this business to be professional, adept, and honest. I highly recommend Scooter Brothers for your small engine repair. D.G. White, FWB

Scooter Brothers fixed my scooter very well. I am curious if they can mail me Kymco parts. I sure…read morecould use a start button / kill switch for the right handlebar. They fixed the scooter back a few months and it's been working well since. Just doing a little preventative maintenance since I'm having this new issue with the start button. These guys know what they're doing.

Cool shop, good fair pricing. Lots of bikes, but they are up front with you on the time it's gonna…read moretake them. Always keep you in the loop on the progress and costs up front as well as wait time for parts. Bring both my bikes here, don't need to go anywhere else.

Horrible people own this place. They don't prioritize your job, instead they work on it when they…read morefeel like it or when it's convenient. Went in for a carb cleaning on a dirt bike, the bike sat for two weeks. I went in to check on it in person after getting the run around on the phone for 2 weeks and it was barely torn down. After showing my frustration with the progress they threatened to call police and slapped it together and made me take it with me. When I took it apart to do the job myself I noticed multiple screws missing to the exhaust, plastics, etc. Very unprofessional and untimely.

Worst experience to date with a motorcycle shop. RODE a perfectly fine Harley over to Jon to have…read morethe cam tensioners inspected on Oct. 1. He did call to inform me another bike was giving him a hard time and mine was delayed a little. Oct 17 I get prices and options, pick my options and cam and pay $2k up front. Nov. 4 the bike is supposed to be ready, finally. Made it less than 10 miles and the compensator loosened off. Jon came and got it put back together and I took it home and put it up. Nov 6 I attempt to ride and the motor is knocking. I was unable to pinpoint the cause. TRAILERED bike back to After Hours Customs to be sorted. He tore the bike back down, attributed the issue to faulty lifters and said he would get them replaced. On Dec 20 I requested any parts be boxed up so I could retrieve the bike and was informed it was back together but now has a short he can't find. On Dec 23 I picked the bike up inoperative. After finding the short myself, I was able to actually crank the bike and ITS STILL KNOCKING. I spent $3800 to destroy my bike here. Stay away!

I bought a busted jet ski with a friend and had PJ at Typhoon Motorsports install a rebuilt engine…read morein it. That was over two years ago and we are still riding and enjoying it with absolutely no problems. This was at the old location on Barrancas. It took longer than expected due to circumstances beyond his control and he still took care of us. Thank you.

From the owner: Specialties We are…read morePensacola's newest Motorsports shop. Offering Marine services in the areas below: Offering Jet Boat ,Jet ski Repair Limited bolt on Performance Installs Racing gas available