My experience with Affordable Transmission can be summed up in on/e word - NIGHTMARE! My rear differential broke on my way to work so I needed to find a shop to fix my vehicle. I didn't want to be stranded. I was driving around from shop to shop then finally I came across Affordable Transmission. Jake made a few calls looking for the part while I was sitting there. Both Jake and Rich (owner) stated that they can start working on my vehicle on 9/4/25. Since the job was so expensive, I applied for SNAP Finance to cover the cost. There was never a phone call from them providing updates on my vehicle - RED FLAG! I had to call them to ask for a status on several occasions. It was excuse, after excuse. Then, I checked reviews, and I knew I made a bad choice leaving my vehicle with them. I had to rent a vehicle so I could get back and forth to work. At this point, the following week we went in person to ask what was going on. First excuse, waiting on the part to be programmed. Second excuse, it was the wrong part ordered need to wait on the new part. Third excuse, the part was on backorder. We never seen any parts and at this point I just wanted to get my vehicle out of the shop. I had to contact SNAP Finance multiple times to figure out how they were ready for me to make my first payment before my vehicle was fixed and returned to me. Totally a RED FLAG!!! I made a dispute with SNAP on 9/12/25 since I never received my fixed vehicle. Then, they started contacting Jake and Rich (owner). After many phone calls and visits to the shop the following week, we ended up calling the Livonia Police Department and having my vehicle towed on 9/26/25. Unfortunately, my vehicle couldn't change gears, and we found out that there were parts missing from my vehicle. Of course, when I called Jake to ask about my missing parts, Rich (owner) just left the shop, and he will call me back. Never received a phone call. I found another mechanic to fix my vehicle on 9/26/25 and I received my fixed vehicle back on 9/30/25. So many lessons learned throughout this horrible experience. Always check reviews before going to any business or receiving services. Thank God I was able to rent a vehicle for 3 weeks to get back and forth to work. Now, I am currently working with SNAP Finance to get my account closed without being responsible for making any payments. read more

They still have my car..been almost 2 months...it was supposedly my trans...but now after 2 months they are replacing the shifting cable... Hmm "the trans is finished" was it even the transmission? Because that a huge price difference .. I wouldn't be leaving a review before the cars finished but they keep dodging my calls. They rarely answer phones. Id imagine with all the money you save being shiesty you could afford a office lady to answer the fucking phone. It's always excuses about waiting on parts .. half ready to just sit there everyday and watch . Cuz wtf ? I have NEVER in my life had this kind of experience , customer service ,or had this time restriction ...costing me money waiting on my damn car to be done . Oh plus they rude as all get out when they do answer. read more

This is ridiculous they have had mybteuck for more than a month not once did inrecieve a call letting me know the time frame furthermore when told a time frame it goes past that date with still no calls mon thru Fri called all day fri 9 times!!!!!!!! Not one response I will be making complaint with bbc immediately they get O stars period read more

Affordable Transmission - Auto Repair Near Me - Livonia, Michigan

the worst place ever they constantly tell you lies had for my car for 2weeks and been telling me next day and still nothing will be getting my lawyer involved read more

don't ever take your care here!!!!this place is horrible they should be shut down they are all liars. i took my car to them june 14th 2025 for a new transmission and motor they lied weekly and said they were working on it. i got tired of the lies so on july 28, 2025 iwent to shop only to find that my car was sitting in parking lot untouched i told them i was coming to get it and the day i returned they had taken my car inside the garage and disassembled it. the nightmare with them and there lies about yor car will be ready this day and that day continued until september 15, 2025 my car was finally ready. on november 10th my way home from work the suppose to be new transmission failed on me and dreadfully i had to have car towed back to this dump!!! everytime i call the lies continue it has gotten to the point where they know my number and my husbands number so they don't answer but when i use someones elses phone whose number they don't know they answer. today is jan 16, 2026 my calls are going straight to voicemail, but the owner rich told me my car would be ready on wednesday 1/14/26 i have called 1/14/26, 1/15/15/26, and 1/16/26 with no answer.. i give this dump a negative 100000 stars read more

Their quality of service is trash their quality of consistency is terrible they have had my vehicle working on my truck for the past 3 months now they don't answer my calls they don't call and give me updates I've even had to threaten them that I'm coming to get my truck and still no response and steal the same status my truck is missing in the exact same place for the last 2 months and now they are refusing to answer my calls read more

The owner or an employee forged documents with my initial's/signature. Did not even try to make them match! had my car for over a month with excuse after excuse. warranty company paid them off a month prior to me getting my car back. My car sat in the parking lot for that whole month without being moved1 When myself and my son showed up to confront him, a month later he said the he rebuilt the trans 2-weeks prior, but I know for a fact my car was not moved. He stated that it would be ready in 2-days was waiting for the dealer guy to come and program the TCM unit. Which he told me the same thing two other time! I decided to go get my cay the next day and not wait for him to fix it. Wouldn't you know they had my car on a hoist and was in the process of changing out my trans, that he said was completed 2-weeks prior! I had to wait til the next day and get my car. I got my car and discovered he broke off a bolt from the bushing bracket the holds the sway bar in place the whole thing was extremely loose which could of resulted in me having an accident. He also did not replace my splash guard, or my fasteners under my hood. DO NOT GO TO THIS PLACE RUN,!! This is a continuation, by the way my trans still has the same issues! I had another mechanic do some work on my car and he said that the Transmission shop broke off a bolt that secures my sway bar, they did not repair it they left it extremely loose and the second bolt was not tightened, so it could of caused an accident. The mechanic extracted the bolt and did the repair that Affordable neglected to do! Also The parts they returned to me were from a ford not mu Toyota highlander. They over filled it and put used trans fluid back into my car, I had to have it drained and refilled, I did keep a sample of the fluid! They removed my splash guard and did not replace it and probably threw it away. My front TMPS sensors also stopped working! There are way to many issues for it just to be an overlook/coincidence , if he was a professional they would have in place a measures to make sure these things don't happen. They also painted it, which I found out that is not a thing they are covering something up! This e-mail message, together with any attachments, contains confidential information that may be proprietary or protected by a legal privilege. If you are not the intended recipient(s) or have received this message in error, please notify the sender immediately, and please permanently delete the original and all copies of the message and attachments. Any dissemination, distribution, copying or disclosure of this message is strictly prohibited and may be unlawful. Your erroneous receipt of this message should not be regarded as an express or implied waiver of confidentiality or any applicable privilege. Neither the contact information block, the typed name of the sender, nor anything else in this message, is intended to constitute an electronic signature unless a specific statement to the contrary is included in the message. read more

Trash! These people are dishonest to the core, and do shoddy work! My transmission was leaking when they returned my vehicle to me. They kicked me out of their place of business, telling me they will not stand by their own work. Buyer beware!!! Next step is court! Stay away from these people for your own good! read more

I brought my car here to have my 2017 escape looked at for transmission issues last Thursday dropped it off in the morning I called following day he said he would get to it today that didn't happen long story short I was able to get rid of it wo fixing it so I had my son go get it with his tow truck called left a message saying I would pick up my key Monday well it's now Friday and I still don't have my key and they won't respond back owner was so unprofessional instead of trying to locate my keys accused me of not even having my car there unbelievable says he can't get ahold of his relative that took my keys and I originally talked to read more

Buyer beware this place is absolutely HORRIBLE! Rich is combative rude & irrate. We have reordings as proof! They had my daughter's vehicle for over 3 months lying, saying it was fixed & they never fixed it. They caused her to lose her job & almost caused her to lose her children lying. Today, Rich told them he wasn't fixing shit or giving her money & told her to sue him. Well, let's see how he feels when complaints start flying to the feds. I'm not sure what the state of Michigan intends to do, but i'm definitely going federal on this one. This place is committing fraud and discriminating against blacks! The better business bureau ought to be ashamed of themselves for giving them a sticker they get an F. If I had to say anything, they get an H. For absolutely HORRIBLE service. I can't believe Michigan is still allowing companies like this to exist. Anybody who has a problem? Join the class action. Also, call Hank on news four and call the consumer protection division. read more

I gave one star because I had too. Dont believe anything Jerry says. He will act like he is giving you a good deal then then doesnt deliver. He held up my car for 6 weeks total before I took it to a reputable shop because they could not fix the leak. To top it off he would only accept cash or prepaid credit cards. The sign says they take multiple forms of payment but this was the only forms he would take from me. read more

I was called a ugly bitch and threatened that his attitude would get worse all because I didn't call to make an appointment. I took my car back up to the shop due to my car not being fixed, after I paid this business 2100.00 to fix my vehicle and still not fixed and they refused to work on my vehicle and it's coved under warranty. Haven't even been two months. I never been to a business and I was disrespected and called outta my name. Please don't take your business to them! The worse customer service I ever experienced!! read more

I drove my truck in for a transfer case making a minor squeaking sound. Affordable Transmission claimed that they rebuilt it for me a year ago. Needless to say they could not repair it. And I was forced to have my truck towed away. (It took three weeks for them to tell me this).. Don't waste your time or money. Go elsewhere. read more

Jerry, one of the owners always lying about the work they can perform and never be able follow threw with it. This place will have your car for months and after they give you the run around and you get tired of the lies that are told they will tell you they got a ticket for your vehicle and it has to be removed or it will be towed to your expense read more

Rip off. Go somewhere else. Shoddy work that they don't stand by. Trans rebuild failed after less than 20k miles. Go someplace that's going to do it right the first time. read more