I had a very disappointing and concerning experience with this towing service. The tow truck was assigned to assist me with my vehicle, but because I had a professional development class, my brother waited for the driver to arrive on my behalf. From the moment the driver arrived, the situation was handled poorly. He came with a rude and unprofessional attitude. He did not greet my brother or communicate respectfully; he simply demanded the key. He also told my brother to move the vehicle in an abrupt way and nearly caused an accident because he was trying to force the tow truck into position instead of communicating properly ahead of time. I had already explained that the issue with my vehicle was the belt, but the driver still attempted to turn the car on. If a vehicle is being towed, there is NO REASON to try to start it, especially after being told what the issue is. His actions could have caused further damage. When loading my vehicle, he also attempted to move it while it was still in gear and handbrake, which could have potentially damaged the transmission. He also made rude comments and uncomfortable jokes about were my brother was standing while he loaded the vehicle , he was incapable of communicating safety measures in a respectful way. After arriving to the car shop the driver also refused to return the key at first and responded with attitude in a very dismissive manner. He eventually gave it back, but only after acting as if he was trying to close the door on my brother... On top of that, my family witnessed him driving extremely fast while towing my vehicle. On the highway, he was going approximately 80 to 90 mph, and even on smaller streets he continued driving too fast. My family was following in a Jeep and could barely keep up with the tow truck. There was no reason for this driver to act the way he did. His behavior was completely out of line in every aspect. If he was rushing to get to other destinations, then he needs proper training on how to deal with pressure, customer service manners, and most importantly, safety when handling a vehicle being towed. Driving way above the speed limit while towing my vehicle and being rude to my brother and my family is unacceptable. I hope you can take into consideration our awful experience when reading this and also provide feedback to him. read more

Very disappointed in the service and the rudeness of the company to paying customers! Wanted to charge a paying customers twice for something they didn't fix once. I wish I could give them a zero! read more

bad business beware had work done and still don't and when call said he would have to charges me again

Great customer service... Great prices... Great combination !!! Highly recommend... they do it all, automotive, repair, and towing - Locally family owned and operated. read more

AfterDark Automotive and TowingI had originally made a review about them but the owner agreed to email me my estimate if I deleted my reviews! Well, its been nothing but issues with them and my car is still not completely fixed so people deserve to know!!* AfterDark Automotive and Towing located in Gibsonville, NC If I could give this place zero stars, I would. They are dishonest, unprofessional, and took advantage of me knowing I am a single mom that was just trying to get an estimate for help with my car repairs. Here's what happened: I specifically requested an estimate in writing (with a letterhead) so I could apply for assistance through social services. I was assured multiple times that I would receive one. Instead, without my consent, they went ahead and did repairs I never approved. Days later I was suddenly told my car was "fixed" when all I had asked for was an estimate. I asked every day for a week for an estimate to be emailed to me and was told everyday one would be emailed to me! Just to ultimately speak with Blaine Friday for him to back track saying they dont give estimates! I was then told the cost was $735 - with no estimate ever provided beforehand. When I pushed back, the owner (Blaine) changed his story multiple times. First it was $600 labor, then he claimed it was a "diagnostic fee," then refused to release my car unless I paid. He flat-out held my car hostage. When I went to pick it up, after finally getting all the money together (which took about 3 weeks!!!!) because i was having to pay for rides to and from work, we actually caught an employee sitting in my car clearing the check-engine codes and was not even going to inform me. I have photo and video proof. If my friend hadn't stepped outside, they would have never told me! That tells you everything about how shady this operation is. And now Blaine is trying to deny that anyone was in my car deleting the codes when I came to pick my car up, yet then why was my car left there yet another day after I paid in full? Not to mention, I have photos and a video of the man in my car with the reader hooked up and had already deleted the code before we walked up and caught him! Even worse, the car still has issues. The check engine light came right back on, it's not running properly, and I even had to buy a new battery days after getting it back (something that wasn't an issue before). So much for being "fixed." Blaine also admitted to me over the phone he would send an estimate but then back tracked his story saying he doesn't give estimates - and ultimately refused to even send me a bill or anything until i deleted of my reviews. He only finally sent me a bill after I deleted reviews, which tells you exactly how manipulative this business is. Bottom line: This shop lied to me, trapped me with a bill I never agreed to, and returned my car still broken. They take advantage of vulnerable people and hide behind excuses. Do yourself a favor - DO NOT take your car here. They are scam artists, and I wouldn't want anyone else to go through what I did. read more

Not a good experience. I would never go back. My vehicle was not fix properly. What they said they fixed they didn't. It was something I hope no one else has to go through. read more

thanks chase for bringing my mustang safe to me. Very happy, he called and let me know about everything that was going on when I couldn't be there for pick up. Thanks guys!! read more

Jimmy did a great job helping figure out why my battery suddenly died. He took the time to go through different problems until he found it. Thank you! read more

Wow where do I start? My car stalled out with my Grandson I called my insurance company who sent us to Afterdark Towing. Vincent came very promptly (earlier the ETA I was given) and was very professional. He ask what happen to my car I told him what was going on and he helped us find a solution to get us back on the road. I very highly recommend Afterdark for your car/truck issues.... It's hard to find good people but we did with Vincent and Afterdark towing! read more

Afterdark towed in a customers vehicle for me. This was my first time dealing with them. The driver was very courteous and professional & the service was spot-on !! They've earned themselves a new customer !! read more

I was with my husband on a business trip, and he woke up at 5 AM to leave and had a flat tire. We called our insurance, and we're told that After Dark Towing be here at 7 AM to fix it. I met Phillip promptly at 7 AM and he was able to change my tire, and put the spare tire on. He was so nice and friendly and exceeded my expectations. I was very happy to get Philip to help me. I would recommend this company to anybody. Great service Iand very prompt. read more