2nd review, four years later, this time a 97 Ford Ranger that I thought would need a new engine…read more Randy replaced the radiator, thermostat and water pump, did a thorough flush and had it ready the next day. Nothing like a mechanic you can trust. Thanks again, Randy.

New to area and just popped in to have some things checked out! Definitely friendly and helpful!…read more Honest too!!! That was surprising

Any time I get the chance, I warn people about this auto shop. The wife/receptionist has a very…read morerude attitude. If you're only going for something simple like an oil change, you might be fine. But if it's anything more than that, I'd recommend taking your car somewhere else and saving your money. In my experience, you can end up paying a lot without having the problem fully resolved. One time while I was waiting for my car, I overheard the owner tell his wife to charge a customer more after they had gotten into an argument. That made me question whether their pricing is always fair or consistent. This was my experience, and I wanted to share it so others can make an informed decision. Consider yourself warned.

After spending $1,800 in good faith, believing I had found a mechanic capable of servicing all six…read moreof my vehicles, I was disappointed to discover the poor level of customer service. Here's what transpired: I had $1,800 worth of work done on my vehicle, and when I picked it up, I noticed a whistling noise that wasn't there before. When I inquired with the front desk lady--who had an attitude from the start--she quickly became defensive. They later found that the new power steering pump they installed was defective, but instead of an apology, all I received was a statement that they would need to warranty and replace it. Today, when I returned to pick up my vehicle, I noticed a rattling noise that both mechanics attributed to fluid on the belt, which was caused by their work. When I mentioned this to the same front desk lady, she insisted the noise had always been present, completely unaware that the mechanics had already explained the situation to me--one even mentioned he knew it would be an issue. Since it wasn't my fault, I suggested I would buy the belt myself and asked if they could install it for free since they caused the fluid issue. Unsurprisingly, her rude response was that they wouldn't do anything for free, and she hurried off to find someone to address my concerns. When she returned, she stated that they would install the belt for free but would no longer work on my truck. At that moment, I decided to take my business elsewhere. I don't even need them to replace the belt for free; their attitude and lack of customer service were unacceptable. It's important to note that I had previously had them replace a valve cover on my Nissan and was completely satisfied. Today, before this issue had occurred, I inquired about repairs for my Ford Expedition. This place will never get my business again, and she really needs to work on her attitude--understanding that repeat customers and positive word-of-mouth are vital for success.

I was referred by my son Wesley to Jeff at Womble because he is an honest stand up business and…read moredoes quality work. I spoke with Jeff over the phone about my car problem and he provided expert guidance and took time to help me with all my questions. Very friendly and honest! I really appreciate Jeff taking time out of his busy schedule to assist me! Go see Womble for all your car needs! They are TOP NOTCH!

My college-aged daughter who was in NC for school brought her CRV in because the Check Engine Light…read moreand a couple other indicator lights were on. She called to tell me that Womble ran a diagnosis and recommended an oil change and replacement of three parts related to the solenoid. They said this is a common problem with CRVs. My research suggested that issues with these parts could lead to engine knocking, reduced acceleration, reduced fuel efficiency, rough idling, etc. She was experiencing none of that, and that was conveyed to Womble. My research also suggested that solenoid issues are rare in CRVs, and solenoids can often last the life of the vehicle. I called my mechanic in Pittsburgh, and he said if the oil was low or contaminated, it could trigger the indicator lights, and he would start there before throwing three new parts at the problem. We had Womble do the oil change, but they also charged us over $150 for a diagnosis fee. It's been almost three weeks now, and my daughter has since driven the car 14 hours round-trip with no engine issues, and the indicator lights have not returned. I called Womble to request a refund on the diagnosis fee, which I believed to be unnecessary and excessive since a simple oil change fixed the problem. The owner told me he had documented that my daughter said the engine was making noise, even though I have a documented text exchange with her from that day where she specifically said there was no noise and that, other than the warning lights, the car seemed normal. Then the mechanic who worked on the car told me they "inferred a solenoid noise" based on what they were seeing (How in the world can one infer a noise?? It's either there or it isn't). When I asked for a refund on the diagnosis fee, I was told that they pay tens of thousands of dollars on diagnostic equipment, so they can't work for free, and that slavery was outlawed in the '60s (an ignorant, ill-informed comment that I found highly offensive). The mechanic said I was not remembering our original conversation correctly, but he remembers our white CRV clearly (the car is actually silver). I had my daughter choose this business because they generally had positive reviews online, but I feel she and I were taken advantage of. It is my opinion, and the opinion of my personal mechanic, that they could have determined in just a few minutes that the oil needed to be changed and recommended that we start there rather than incurring additional diagnostic fees.

Many thanks for honesty and professionalism they provided for my car…read more I had an unexpected issue while driving from Raleigh to charlotte , stopped at their shop to diagnose the issue and they were honest and knowledgeable for what they have done for me.

Did not use the towing part. Had a tire the kept loosing pressure. Dropped by to see if they…read morecould look at it. Less than 20 minutes later I was back on the road, tire fixed, and at a super reasonable rate. Good old fashion customer focused small town feel business. Not the easiest to get to. When you look at it, you don't think there is much there. But boy, it is all there. Left with a fixed tire, bottle of honey, and a new calendar. You feel good leaving your money with these guys... no corporate mess, just customer focused local business. Makes you feel the toots this place has in the community. If you haven't used them, do.

Service is always done correct and timely. Everyone is very friendly and helpful. This is my goto…read moreplace for repairs and service.

nice people, good service and capable techs. However, make sure they disclose all charges and…read morework before giving them the go ahead. I have been a regular customer for over 5 years and have paid for at least 3 oil changes i did not ask for ("we thought you wanted it done"), and just recently was charged a $180 diagnosis charge to determine that my car needed an alignment even though I told them it needed and alignment. When i picked up the car they seemed apprehensive to show me the invoice and when i called them about it after the fact they argued with me...ie, i was wrong...they were right. Not a best practice in treating a long time customer. Trust is paramount to me. To slick for me. Wont be going back.

Excellent Service and People. I will buy more products from them like tires. The team that work…read morethere are friendly and approachable. Great knowledge of automobiles.

Honestly I would give it more than 5 stars, he answered my call set an appointment and fixed my car…read morewithin 24 hours. He didn't take advantage as I'm just a girl and made sure he kept in contact! thanks again

Have always been happy with our experience here. They have always been honest and have gone above…read moreand beyond to make necessary repairs and find issues we didn't know existed.

I feel like our Volvo XC60 is in good hands with Mitchel & Devon at Hailey's! They take the time to…read moretalk in layman's terms about the repairs & do their best to save us money! Glad we have them for our Volvo service!

Absolutely amazing service!…read more Automotive Service Shop is hands-down the best mechanic shop I've ever been to. As someone who knows nothing about cars, I usually feel taken advantage of at auto shops--but not here. It was my first time there, but it honestly felt like I took my car to my best friends parents shop because of how well cared for I felt. Melanie and Eric treated me with respect, honesty, and patience, explaining everything clearly without making me feel dumb. After going to another mechanic twice this month with no real solution, they fixed the issue quickly and at a very reasonable cost. They didn't try to upsell me or push unnecessary services--just straightforward, honest advice. I've already recommended them to three people and will continue to send everyone I know their way. If you want a trustworthy, professional, and efficient mechanic, this is the place to go! 10/10 recommend!

Erik and Todd are two of the most experienced mechanics I've ever seen and they provide great…read moreservice. Melanie does a great job at the front. This place is really a gem.