Scam people!!! Overcharge on wash and fold which they didn't fold. 10 tshirts and 2 shorts and they…read moresaid it was 15lb. I asked to go in the back and see in the scale and they didn't allow. Be careful!!!

Very run down place and dirty machines. Having used them a lot, it is not uncommon for some…read morewashers to have no hot water even if you select hot, or for some dryers to barely work. The soap/bleach compartments are filthy with build up and there is dust and dirt everywhere around the floors and areas around the machines. Last week there were multiple towels on the floor in front of four machines apparently to sop up leaks and water. This place is a dump! Also the machines here are more expensive than the laundromat in Glen Ellen which is much nicer.

Scam! Shirts and underwear that weight less than 5lb were charged for 15lb x $4 per pound. When I…read moreasked to see the weight they refused.dont go there

Place is a mess so expensive for everything to be broken and dirty and nasty soap buildup on top…read moreof the washers

I dropped off 2 tablecloths and 1 bedspread. I asked for them to be pressed only (ironed). When I…read morecame back to pick up.my items, they didnt press them and charged me $120 for the 3 items. I told the owner that was accessive to charge for ironing and that she should have told me this cost when dropping off. She just stared at me. Would not recommend this dry cleaner. It took them 7 days to.iron and they overcharged for thr work. Crazy!

My mom's dress for my wedding was taken here for alterations. They lost the dress and we were…read moreinformed today, which is two days before the wedding. The lady we spoke to was extremely rude and wouldn't even look for the dress while we were there. She just said I don't have it! I have never experienced such rudeness or unprofessionalism! We didn't even get an apology! I have never written a review for a business, but I don't want this to happen to another family on their special day.

My item was completely ruined, and when I reached out to the owner, he was rude, unprofessional,…read moreand made me feel extremely uncomfortable. He refused to take any responsibility or offer a refund, even though the damage was clear. I have never been treated this way by a business before. If you value your belongings, do NOT trust them with your dry cleaning. We will never return.

Maybe I should have paid more attention to the low reviews. I kept going here due to the location…read moreand the generally friendly customer service. Sadly they ruined my favorite silk top by stapling the receipt and paper into the top. I called to request a refund and they refused via phone unless I bring the garment into the store. It's inconvenient for me to make a special trip, so I offered to send photos instead but they refused, saying they want to "see if anyone made a mistake". Well, it's not worth the trouble to bring it in and discuss it for a $9 refund, since it already sounded like the error was up for debate. So instead, I'll simply go elsewhere from now on. What a shame! I wish the customer service was handled differently.

I was using this cleaners for a couple of years and thought it was good. Then they lost a very…read moreexpensive jacket of mine. I went to pick it up and it was not there. Then they said "We will look for it and call you Monday." Monday came and went and nobody called. It was very stressful for me. I went there Wednesday and she said the bar code fell off and they lost it in Napa. I asked why no one called Monday when it was promised. She apologized. Very poor customer service and I still got charged the full price. There was no compensation. I will go somewhere else, now.

ZERO stars. Make sure you ASK how much the service will be BEFORE you leave. I left 6 120" table…read moreclothes to just be ironed - not cleaned and ironed - just ironed. The value of the table clothes were about 20.00 each at most. When I picked them up, the bill was a whopping ridiculous 188.00. They charged over 32.00 a tablecloth to be ironed. Had I been informed of this beforehand I would have never agreed to it. Something tells me they know this. What's worse is there's still wrinkles in them. Still wrinkles! I left upset and said I'd never come back again - and she said fine. No care at all. There should be a law against this type of willy nilly as they see fit charging. Major rip off.

Laura and Barry from off broadway cleaners are the BEST! I've always used them when getting my…read morecleaning done, and they are very nice as well. In my experience they have always beeen up front about what they can and cannot do, and I've been impressed with their work every time I've been there. They have a family atmosphere with very kind people working for them too. I highly recommend Off Broadway cleaners, and I will always go there instead of the other choices in town. Thanks Laura and Barry!

I recently went to a wedding in Sonoma. I had ordered and received my suit just days before. When…read moreI brought the suit here it still had tags on it. I asked for a 24hr cleaning and they were able to accommodate...but when I opened my suit, not only was there a huge stain, there was also a RIP! When I asked them to do something about it, I received no response. Pretty shady.

This place is awesome -- my dryer was broken and my laundry built up . Dropped it off and picked up…read moreperfectly folded clothes, blankets & towels a couple days later for a totally fair price. Feras is awesome and there are cute dogs to pet... what more do you need.

I recently had to send out my laundry for the first time due to surgery that kept me from walking…read moreto my apartment complex laundry room. I contacted SoCo because of the great reviews, and I wasn't disappointed. The service was polite, prompt and thorough. There are other laundry services that cost a little less, but SoCo offers superior value.