This place was greAt. Low key, and good communication. I think the guys name was Nima, he was able to find me an old sax piece I have been searching for forever. My only complaint was it's a little far from me but other than that, especially if you are in the area, hit them up! Quality and knowledge go along way with me. read more

It pains me to even give them one star. They billed my credit card account without proper authorization and have been extremely difficult to deal with. After reading many of the other reviews (including the filtered ones) it appears that this is a pattern. They also have a D- with the BBB. Buyer beware Edited in response to Nima's comments to my review. My previous review was removed because I included details about my daughter and wife's experience, which is against yelp policy and was my mistake. However this review is only about my experience and everything I posted is 100% true. Id be happy to show copies of my credit card statement and other documents to yelp or anyone who needs verification. I think Nima's angry and unprofessional response to every negative comment on yelp speaks volumes. read more

I'm constantly buying strings and gear, so when I came to Agoura Music to buy a pack of bass strings I immediately knew how overpriced their selection was. $30 for a $20 (at other local music shops) pack of strings. So, I kindly mentioned to the owner what I normally pay, and he responded in a rude and condescending tone, "well today you're paying $30". I asked him why he was being so rude and he complained like a teenager that I didn't come into the store often enough to warrant a discount. Little did he know that I had just moved back to the area and would have become a repeat customer had he treated me with an ounce of respect. Otherwise this store has nothing to offer besides a limited selection of stale, made-in-China guitars that are also overpriced. They outsource all of their repairs, so there is no point in using them as a middle-man. Go to Nick Rail Music right down the street or Instrumental Music in Thousand Oaks. Both places have fair prices and great teachers. read more

ABSOLUTELY BEYOND TERRIBLE!!!! I never, ever thought I would have such a horrible experience at a music store. For any one reading these reviews thinking about taking lessons at Agoura Music, or even buying a product from there, I warn you to NOT go there. Just by reading the reviews he has all over the internet you can see how many people have dealt with the same exact issue. For starters, his contract is extremely unclear and contradicts itself in several different places. I had never played an instrument before and searched for a music store close to where I live. I found Agoura Music and started taking guitar lessons there. I didn't know anything about guitar, typical prices, packages, etc., so I just trusted what I was being told. Now, knowing what I do, I was ripped off right from the beginning. I was sold a broken guitar and had to pay $50 to get it fixed. I was told the guitar would be back to me within a week and it took a month to get it back. I then had to buy a case and had to pay another $50 for a used, soft case that had broken zippers all over. I was sold a capo for $15 when they are sold other places (such as Amazon) for $3. Picks were a $1 a piece. There were several times I went in to the store to wait for my lesson and the owner was yelling and cussing out employees. He was very unprofessional and rude. He laughed at me when I would hold my guitar in a funny way. (I was new and just trying to learn). But these issues ended up being the least of my problems. As a birthday present my mom payed for my first batch of lessons. Before those were even used, my mom's credit card was charged an additional $1000 with zero authorization!!! When I asked my teacher about the charge he went to check how many lessons I had left and told me my initial batch was never used up. I called the store to ask about it and the owner told me he didn't have time for me and rudely hung up the phone. When my mom called to ask about the charge, the owner, Nima, was extremely hostile and rude. He told her there would be no refunds and that he would ruin her credit if she tried to dispute it. We told him we wanted to cancel my lessons and he started yelling at us telling us he would send a collection agency to our home. I want to make sure that I say how incredible my guitar teacher was. None of this was his fault and he felt horrible about the entire situation. I hope my experience sheds some light on the character of the owner of Agoura Music. Please, please do not go there or send your children there. You are asking to be taken advantage of. In case I haven't' made it clear DO NOT GO TO AGOURA MUSIC. Review Update - Nima's response to my review is so ridiculous that it's not really worth responding to. He's making up a great story that suits him well. Unfortunately it's not the truth! To be clear, this issue has not been resolved with the credit card company and is still in dispute. He ripped us off for over $1,000 and we will fight this all the way to the end on principle alone. read more

Beware. The owner Nima is rude and unethical. He charged my credit card for a large block of additional lessons prior to the original lessons being used and without my authorization. When I called to figure out what was going on he was extremely rude, yelled at me over the phone, said we could not cancel (even though there is a cancellation clause in his agreement) and eventually hung up on me. Reading through other reviews, it seems we are not the only ones to experience these kinds of problems with him. Will definitely never be back and would not recommend this place to anyone. There are much better options in the area. Review Update: The response from Nima is simply false on all accounts. The truth is, Amex credited us back immediately and the case is still under investigation (it takes a while). What's funny is, he conveniently doesn't mention the important facts. The signature he refers to was for the original block of lessons. He decided all by himself to charge us for an additional block, before we even used the first batch up! And to make matters worse, even if we HAD authorized the charge (which we didn't), we still have over 20 lessons left and he refused to let us cancel, even though his agreement has a cancellation clause. Bottom line. I paid for over 20 lessons that he charges us for, but we did not receive. BTW - He also has a D- with the BBB. No reason to believe me though. Just do your research and come to your own conclusions. In the meantime, we will be fighting this all the way, not only for the money, but more importantly for the principal. read more

Whatever you do- don't take guitar lessons here, especially with the owner Nima. Guy blows, it's embarrassing. I wouldn't recommend this place for guitar lessons for a monkey. You can tell how much of a moron this guy is by the way he responds to reviews on Yelp. Just scroll down to see his signature temper tantrums expressed beautifully in written word. Not a professionally managed place. Nima obviously lives with his elderly parents and shouts at his mom when the soup isn't hot enough. read more

Yelp does not offer an option for 0-star. This is not an appropriate environment for children in particular, just walk in & you'll smell it. Nima will charge your credit card without authorization & will then yell at you. Horrible customer service. I would not recommend this place to ANYONE! read more

I've never been to Agoura Music. My review is based on purely phone communication with the manager (owner?) Nima. He the nerve to tell me "F$&k you, motherfu#%er, don't ever call here again, bitch" after requesting information regarding a woodwind teacher position that was supposedly open. As a working professional musician and educator in Southern California, I do not EVER tolerate childish, immature and cruel intentions. I'm sure there are redeeming qualities about this music store, but Nima is a hot head who should never be around small children interested in taking lessons. I strongly urge valley residents to look elsewhere for a music store. This place is BAD NEWS. read more

The owner is a creepy guy named Nima. His teachers kept quitting and my child showed up twice with no teacher there. I heard their pay checks were bouncing. We finally got fed up and asked Nima for a refund. He suggested instead we split the difference. Hahahahah! We insisted on a refund and he promised to process it before the end of the week. The following week, we followed up and he was completely hostile. That was a month ago. Its not worth the effort. Don't waste your money here. Don't sign a contract. He will rip you off. Agoura deserves better. read more

One star is a far too generous for this place. I've never been threatened by a store owner in my life, until now. Nima is rude, pompous and an insult to the Agoura Hills community. My experience won't end with a negative Yelp review. This establishment doesn't deserve to have its doors open with such a crude and disrespectful owner. I don't just recommend, but insist you take your business elsewhere. read more

I've been going to Agoura Music sporadically for about 10 years now. I go for strings, picks, and repairs. They have repaired an acoustic guitar of mine that had a neck rod twisted almost 90 degrees, and they also repaired my 1972 Fender Champ amp, both for reasonable prices. This is the best music shop in the Agoura/Westlake/Oak Park area, and the owner is very friendly. They offer music lessons for all levels and have better pricing on Orange gear than the major chains do. It is a small space but you still feel relaxed with no pressure when trying out the gear. They also have a small, but decent rack of sheet music and tab books, All in all, if you're in the area Agoura Music is worth the stop. Small but convenient, well priced and staffed. read more

ABSOLUTELY TERRIBLE service, DO NOT BUY from this store. Owner does NOT know how to do business, and is immature and rude. I pre-ordered several instruments that were promised to me within the week, but I did not actually receive them until 3 WEEKS later. When I finally got them, I politely pointed out that one of the instruments he sold me was severely damaged- the ENTIRE back was scratched up, the instrument was obviously worn and used- and he snapped and talked down at me that I should be "grateful" I was getting instruments from him for "an incredible price." Later that night he left me a voicemail THREATENING me to bring back all of my instruments within two days, even though I had purchased them weeks ago and they were obviously rightfully mine. Will NOT be buying ANYTHING from here ever again. read more

I have no idea how this place has managed to keep its doors open. The way the owner conducts himself you'd think he was intentionally trying to drive his business into the ground. Extremely rude, unorganized, horrible products, horrible service. I'm sure it's only a matter of time until Nima gets sued, or reamed by the IRS since he openly says "if you pay cash, I won't charge sales tax," that's legit..I'm sure he is reporting that income. Stay away from this place!! read more

There's one way I would describe the guy who owns this place: there are people in the world who just like to be MEAN to people, they LOVE to act superior and put other people down and kick them while they're there. Nima is one of these people. I was hesitant to even write a review because Nima is so temperamental and insecure that it seems like he can't ever not have the last word in or try to prove that he's right. I do not wish to be harassed by this 'man' ever again, but I do think people deserve to know what kind of environment or energy they will be walking into if they go to Agoura Music. I had an incredibly similar experience to many of the reviewers on here. I went in for a piano lesson and was set up with a different teacher then I had booked. The lesson was a little weird but at least I was learning something. I won't get into the details of the lesson itself, although it was not pleasant. I'm all about going with the flow and trying new things so I just went with it. Afterward, Nima and my piano teacher, Bob, got into a fight literally with me right in the middle. Bob was definitely a strange guy but Nima began speaking harshly and down to him right in front me. I told Nima that wasn't cool and that it made me uncomfortable. I honestly thought that since I called him out that I wouldn't be put in the middle of an uncomfortable experience at this shop again, so I purchased a "package" where I could get four piano lessons. I told Nima that since they were so expensive and I didn't have money to spend on anything other then my health right now (Crazy, but he did actually know that I've been in and out of hospitals the past few years with serious health issues) I could only afford four lessons MAX. I was told not to sign anything at the store and instead to bring it home, read it over and sign it when I understood everything. Nima also said "you and Bob have each other's contact and numbers. So if either of you can't make it for whatever reason, just give the other person a call"- I thought that was awesome and so when my doctor fit me in last minute three hours before my next piano lesson was, I called bob and Nima to reschedule to another day or time. Nima went crazy on me when I called the store, talked to me like I was the biggest idiot he's come across, was so condescending, rude, inconsiderate, arrogant and just down right nasty. I was shocked and don't know if anyone's ever been that mean to me when it wasn't warranted whatsoever. Bob wouldn't reschedule with me. So I figured I would lose the money for one of my lessons which sucked, but what was I going to do? While I was doing treatment again I got a call from Bob saying he had been waiting for me for over twenty minutes for our 'scheduled appointment' and that hopefully I would make it there so we could get some of my lesson in. I had no idea what he was talking about. I NEVER BOOKED ANOTHER LESSON. That became a problem. I went in to the shop to get my money back, purely because the people who work here had made me uncomfortable mulitple times. Needless to say, Nima went CRAZY and called the cops on me and my brother. He refused to give me a refund, store credit OR my piano lessons. He stole from me and he knows it. It's really sad. I was saying to him, "Why is it you think you can talk to or treat people like this? Why are you being MEAN?" Don't take anyone to this shop. This 'business' doesn't deserve even half a star. The guy doesn't deserve to make a dime off of anyone with a heart. I actually felt bad for him when he was yelling and fuming at us, because he looked like a child that was hurt. I feel sorry for you Nima. Video to follow. read more

The music teachers are wonderful. make sure you read your agreement very very carefully. Nima the owner yelled at me left me ugly yelling voicemail, I believe he is just there for the money. My son is kicked out from Agoura Music. he made it very clear that we are not welcome. We did get to extend the time period to finish the classes because we only could go every other week. After I posted this Nima the owner called me 8/28/13 treaatened me to take this posting off within 24 hours or otherwise he will write a respond. The whole thing started because my credit card expired before the renewal and he could not run it. I don't like people yelling it at me and leaving rude voicemails. Again: The music teachers are awesome. My son tried piano guitar and drum, Oh and because of this posting we are not allowed to have our last lesson what we had to postponed and Nima said yes for that. This is my opinion, this is the way I see what happened, you can't punish people for their opinion and this website is here to tell our experiences. You can't make a costumer/client not to tell their opinion and ask to take off their reviews. Nathan and I thank you for the awesome music experience he definitely enjoyed them. read more

If I could give zero stars, I would. I wish I had read the others and believed them. Just as background, I am a working professional mother of 2. I am a physician, and believe that customer service, integrity, and professionalism are key to running a good business as well as just being a good person. I have never left a Yelp review, but I feel very strongly that people need to be aware of this company and the very rude and unprofessional owner, Nima. His teacher Amy bailed on our lessons after verbally committing to them and Nima charging us for them. We were then abruptly informed of that she would no longer be able to continue them. We were provided a series of false reasons, one after the other. Nima started our conversation by telling me how nice I am, but upon hearing my complaints about being charged and not wanting a "new" teacher I'd never met, ended it with yelling at me and then calling back to continue to yell at me after the first conversation was finished. Amy as a teacher was mediocre. We were in the process of looking for another one; we would have preferred to wait until the new year to start with another teacher which is why we signed another session with her so we could research thoroughly. She is fine but has a strange affect. She has no sense of direction as to where she is leading her students. We had to guide her and suggest books for my son, which is what I think she ultimately didn't like about working with us. Although I guess I'll never know since she didn't have the courtesy to talk to us about it before conning us into signing up for more sessions and paying for them before cancelling entirely with a couple days' notice. I have been leaving messages for days and still haven't received by refund. Nima is extremely rude and obnoxious in the way he talks to people. And he clearly has no idea how to run a business. read more

This place is great. The shop was very helpful in restringing my guitar at a reasonable price. He was a little late in completing the task but it was done right! Great customer service. Great selection. read more

Teachers rock! If you want to learn how to play ANY instrument this is where you need to sign up!!!!

The owner threatened me. Here is a copy of the email: "We noticed your yelp review; I guess I misunderstood what you wanted to do! I will go ahead and TRY TO charge you for the remaining 19 lessons. Like my email said earlier, WE CHARGED YOU $65.00 FOR EARLY TERMINATION AND NOT COMPLETING THE 24 LESSONS but since apparently you want to be charged the full amount and are claiming we're charging you the full amount for the remaining lessons, therefore it's our pleasure to comply. Expect to see the remaining amount for 19 uncompleted lessons ($950.00) on your next bill. We'll go ahead and deduct the $65.00 charge making the total owed $885.00. Should your card not go through, we will report you to our collection agency 'Allen Lewis & Associates' who will add their fee to your bill and if not paid reflect it on your future credit reports. Another thing worth mentioning is our $35.00/week charge for bad cards on file (Term #5 on your 'Enrollment Agreement') which WE WILL IMPOSE. I will be nice enough to give you till Monday, 6/11/2012, to remove that FALSE REVIEW on yelp before continuing with this process. Your choice Warren. THANKS, Nima ~ President 'Agoura Music' Ps, Did you read all the kick ass reviews others wrote about us?! What does that tell you? Next time, READ WHAT YOU'RE SIGNING AND DON'T TRY TO WEASEL OUT OF YOUR COMMITMENTS." read more

The guy that owns this place seems unstable. He was supposed to get a band instrument for my kid but couldn't. He charged my card anyway. I disputed the charge with the credit card company. Usually these sorts of things are normal and uneventful. I get a call from owner because he is angry the credit card company charged him a fee when I disputed his charge. I explained to him I thought he was very disorganized, a bad businessman, and I had to let the credit card company handle it. He went off on a rant with something about "Because of the way you talk to people, this will all come back to you some day!" and hung up with something I did not make out but it sounded like "the hell with you and your son"." Try Instrumental Music in TO or any other place. I will repost if he calls and threatens me because I gave him a bad review. read more

Owner was very rude and made my 10 year old kid very sad(cry) and sit outside until it was time for his music lesson for touching his buisness cards. He never wanted to come back so it was just our daughter who was going to the lessons from then on. Soon after, he switched her lesson from the time we were at(10:30) to a later time because someone else who recently joined wanted to have their lessons at 10:30. This was very rude and the last straw so we decided to quit altogether. However he said he couldn't refund the money for the 10-15 lessons that we had already payed for and did not recieve yet. He never told us we couldn't quit or else recieve ZERO refund. Thats probably why he was so rude to us. We just quit and probably lost a couple hundred bucks. As for everything else, its all very expensive too. Bottom line, very mean and expensive. Don't go here. read more

I really wish I would've looked on yelp and the BBB before ever doing any business with this unprofessional owner. I was also a victim of a scam of unauthorized use of my debit card. I came in to rent an instrument and I was only charged for one month and was suppose to be charged 3 months. So instead of getting my authorization, my card was charged for an additional 3months on top of what was initially charged. So now ive been charged 4 months.This owner was so rude and disrespectful when it was brought to his attention when I contacted him via telephone when I was the one stolen from. I even went as far as making a complaint with the BBB and the owner flat out lied said he refunded me "every penny" lol I ended up being refunded by my bank called "bank of america." In Mr. Nimas response to the BBB he failed to respond to the unauthorized charge but wanted to let it be known that he offered to get a larger instrument from another store (mind you the original instrument was too small for my son so one of his instructors suggested he get a larger one) Im not sure what that had to do with anything except thats what im paying for an appropriate size instrument. Oh ya, he also mentioned he provided a free lesson ( the website offered a complimentary lesson with rental) he definitely tried to act as if he was doing me some favors. Mr Nima in my opinion has issues with taking responsibility for wrong doing. "CHARGING MY CARD WITHOUT MY AUTHORIZATION IS 100%WRONG AND ILLEGAL" I have no problem with understanding a mistake occured with the inacurate information that was provided to me relating to the 3 months up front, if I was suppose to be charged for 3 months I wouldve had no problem paying for it. I have a problem with this business taking it upon. Thenselves and charge what they feel is right without my authorization. read more

The owner is belligerent, difficult, hot headed and is extremely frustrating. Read the fine print in your contract, there's a hook. Every business transaction was a battle. The turn-over in teachers speaks for itself! read more

Had to rewrite my review due to breaking some rules about personal information, but my wife and daughter went to this music store and walked in with the entire place reeking of marijuana, and two young men came out and did not help my wife but told her she had to leave. They went to Nick Rail's after and were able to rent what they needed no problem. But for a business, I find this completely unprofessional and should definitely be avoided as a go to place for students in the area. This store is on my child's list for stores to go to as well. This place should be re-looked at for a kids rental shop. read more

The Whole Foods of music stores. Overpriced and poor quality, and profoundly unpleasant employees.

I have been an Agoura Music customer for quite some time now, and I have never had to look anywhere else for guitar equipment. It's a small store, but they've been able to get me all the best products for the best prices. If you're a serious musician, I would definitely give Agoura Music a try. read more

Stopped by on my way to Ventura to pick up some strings for a session with some friends and wound up there for about 30 minutes talking about music and guitars. Nima, the stores owner, seems to have his ground covered when it comes music and instruments. He was very helpful and let me know that if they didn't have it in the store that it could be ordered. read more

I used to get lessons here several years ago and the Owner (Nima) Tried making me sign a contract for lessons for 6 months...... yet I just wanted 1 or 2 lessons to see if I liked one of there instructors. I also know Nima does not care about LEARNING OR TEACHING, I honestly believe he doesn't even deserve to work in the music industry. read more

Over charged credit card. Teachers leave with no notice and owner Nima pre charges for classes and offers no refund if teachers unavailable. Bad customer service, will never use this store again.. read more

Awful. Nima was happy to take our money for music lessons without providing competent teachers, lessons, lesson plans or music. He represented that he contacted me many times to inform me of the balance of classes I had. When I confronted him that he never contacted me; he hung up on me. Generally the place is complete mess. read more

A few weeks ago I read all the negative reviews and felt compelled to write a good one based on my experience. Unfortunately since my last trip to agoura music my tune has done a complete 180. I was owed a $30 refund on a bass rental I returned February 27. Nima told me I'd have the money in my account within a week. It's now March 19 and nothing. I just spoke to Nima to find out what's happening to which he replied it can take some time, but offered to expedite if that's what I wanted. Of course that's what I want, I've waited nearly a month and now he tells me he can have it in my account in 3 days? Nima then goes on to say that it's ONLY $30 and I shouldn't worry, More than that he can't deal with it today and will try tomorrow. I do t care if its $30 or 30cents if you owe your customer see to it that they get the money that you OWE them without trying to convince me that my money is not that important. How dare a business owner tell me the money I'm owed isn't that big of a deal. This is a pathetic way of doing business and I will not be returning...obviously. Will keep yelpers posted as to when I get my month long refund... read more

if I could put minus stars I would. Do yourself a favor don't go to Agoura Music for any thing. Nima is beyond rude. He is also unethical. He charged my card without authorization. I paid in advance for a rental. He took it upon himself to charge my card again before the contract was even up for another month. He is making it close to impossible to return the instrument, even though I work in the same complex. He is never there. My first appointment I made with him to get it, he didn't show up. I called to tell him I was there and he wined in the phone, "now I have to come all the way out there". Well we had a day and time set, why was that a surprise to him.? He is extremely childish and very, very, rude. Don't get involved with this guy. He is TROUBLE!!! I do believe in karma. He doesn't deserve good descent people for customers. If you are into someone yelling and screaming at you like a spoiled child, or to charge you credit card without authorization Nima is your guy. So bottom line, do yourself a favor...... JUST DON'T GO TO AGOURA MUSIC!! read more