Dr. Aguiluz and her staff are wonderful, especially Adela, she is a super caring but also super busy supervisor in the clinic, her assistance is definitely a plus! I took my parents to visit Dr. Aguiluz 2 days ago, she is a pretty and passionate, detailed and very professional doctor, my parents both speak highly of her during their 1st visit. read more

This review is for Dr Bob Khorram. I saw him for the first time about 2 weeks ago. And I just want to say that he is the best doctor. I had to get blood work done, and he had already called in some prescriptions for me after he got the blood work results. I just want to say I'm extremely grateful to have him as my doctor, as well as a great psychiatrist. He truly cares, and that's very hard to find. read more

Los servicios de atencion de la Dra. Aguiluz han sido excelentes, su equipo y ella son muy atentos. Tenemos casi dos anos que nos esta atendiendo y nos ha referido a algunos especialistas para hacernos algunos estudios necesarios y asi darnos un mejor servicio y mantenernos en un buen estado de salud. Marina O. read more

I saw Dr. Jacqueline Aguiluz, many of these reviews seem to be on a male dr. The Dr was great, she listened to me and was extremely thorough. Asked questions and answered any that I had. It was my 1st visit, and she really took the time to listen. read more

The doctors are great, but office staff is incompetent. Every single time I call, I get no answer and have to leave a voice message. Sometimes they get back to me, sometimes they don't. That's not ok. And even with an appointment, I have to wait like an extra hour. I'm going to try to book one more appointment with them and get some results they haven't given me yet (yet I've called and asked and again, no answer). After that (albiet I don't have to wait weeks), I'm switching somewhere else. My advice: Stay away from here. read more

Dr. Aguiluz is an outstanding medical professional. As an elderly, physically challenged patient, I appreciate how knowledgeable my primary care doctor has available to me and her extensive list of specialized colleagues. Her staff runs a well organized office in a personable manner with Dr. Jacqueline Aguiluz's family Medical Association. read more

Office is awful. Nobody ever answers the phone. There is no online services, no emails no portals. Been going there for over 4 years and never once have I seen Dr. Aguilez. read more

My mother has been trying to talk to somebody about her referral and every time she calls, the front office staff ask for her name and leave her in hold for over 1/2 hour and never even bother to call her back. Very poor customer service. read more

I've been seeing Dr. Jacqueline Aguiluz for a couple of years now. She has always taken the time needed to address any health issues/questions I have. She is the most compassionate, caring doctor I've ever had. You sometimes have to wait a little while to see her but she is very much worth the wait. I have had other primary physicians that rush through your visit and don't take the time to answer your questions or address all the health issues you have. I highly recommend Dr. Aguiluz. She is a wonderful doctor. read more

Receptionist never answers the phone. The wait time is ridiculous even if you do have an appointment. You wait one hour to be called in from the moment you arrived and another hour to see the doctor from the moment you get put in a room. The pace this office runs in is just a huge joke. read more

Dr Aguiluz has been taking care of my mom for so many years and she is amazing. She treats her like family, very sweet and caring to her patients. She pays attention to details and takes time to listen to her patients. I would highly recommend Dr J Aguiluz to friends and family. read more

They never answer the phone and even if you leave a message with your call back number they don't call you back have to change doctors now

I've only seen Dr Aguiluz once .I see Dr. Bob whenever I need to he happens to be the best caring Dr I have ever met. He's normally at the Bloomfield office. He's professional,caring understanding to all his patients. I Definetely would recommended him as your Dr. he literally takes his time and listens to you and your medical issues. I wouldn't change him for the world he's an awsome Dr. read more

I've been coming here over a year and half and I say to my self " I'm going to give them one more chance" but i think its time to move on. Cons: 1)they Rarely to never answer the phone calls and you have to leave a voice message and hope they get back to you. If they don't get back to you Within a week you need to leave another voicemail because voice messages automatically delete themselves every Saturday or Sunday. 2) If you get a A referral you need to be on them because sometimes they don't fax them over. For example my husband tore his Achilles so he needed to see a foot doctor. We received the approval letter but when we called the foot clinic they said they never received the information that was needed. We had to call our clinic and ask if they can please send the stuff over but they never got back to us. Weeks later we were so frustrated that we decided to drive to the clinic in Norwalk and then drive to Whittier to the foot clinic to return the documents needed personally!!!!! To then finally be able to make my husbands appointment. 3) Who is Dr. Jacqueline Aguiluz??!! Ive never see her. You only get to see the Nurse practitioner. read more

I've brought my Aunt to this clinic twice. The staff here are very unprofessional, there's no greeting whatsoever, not a smile cracked from a my of them. If you don't ask for the sign in sheet, you'll sit in the waiting room and no one makes the effort to help you. The waiting time is ridiculous, wether they have a full lobby or you're the only person in there, you will wait at least two hours to be called in for vitals and weight. Next you wait another two hours to be seen by the Dr. Honestly, there has to be a better way to handle business. Today is the last time we Come here. No one waits four and half hours to see a Dr. Not even urgent care or ER make you wait this long read more

I've seen dr.bob a few times now and I can honestly say that he is a good doctor overall. Some staff are nice some are just mean. If you have a chronic condition or something that came up randomly and you want to get it checked fast then don't come here because the wait time for appointment is ridiculous at least 3 weeks . walk ins are only welcomed on Friday's at 9am to I don't know what ever time . The wait time to see the doctor is ridiculously long also . If you want to get seen promptly here, we'll don't expect that, expect a long while till you get seen for your health. it sucks I know read more

Posting an honest review here in hopes the office staff starts improving their service. I first began treatment in here in May of 2013 because of something an emergency room doctor discovered in April 2013. My health plan actually recommended me here and I was pretty excited for my visit. I arrived on time, checked in and was in good spirits. The first thing that I found odd when I arrived was that not one of the 3-4 people working up front acknowledged me or said anything to me. After 15-20 minutes they had not asked me for my medical information or gave me any paperwork since I was a new patient, weird but I still didn't say anything.Another thing I noticed was that the office sitting area was dirty, disorganized but I figured it must be really busy for them to be able to maintain it more professionally. After waiting almost a whole hour, I finally decided to ask what the delay was because patients who came in after me were being seen almost within 10 minutes! The receptionist realized that they had goofed and attempted to place blame om the other girls. Very pathetic and she didnt even apologize or attempt to make things a little better since they were the ones that goofed. I could hear them whispering about me or something a few times and they peeked through the window to give me odd looks.I guess they didn't like the fact that I brought it to their attention? Super tacky and unprofessional if you ask me, im not picky or obnoxious either, I thought I properly addressed them. Anyhow, I had to get emergency treatment and I could care less what what they had to say about me(I knew thew were talking crap about me). After all, The Doctor was the one who mattered. When I finally got called(2 hours after the fact), The Medical Assistant gave me weird looks but took my vitals and all that, she was sort of creepy if you ask me(she's the chubbier one). She asked me routine questions, no eye contact with me at all though. Summing things up, I was there for a physical, I didn't get that. I saw the doctor who referred me to another doctor who was a specialist, he asked me if I could get a copy of my ultrasound from the hospital. He didn't run his own ultrasound or anything and I was the one who wound up going to Tri-City to get a copy of my ultrasound. In the end, I did get a referral for a great Gynecologist who has a very professional office staff. I had my partial hysterectomy and I am healthy and very happy. Lastly, this office doesn't give reminder calls, I never got anything. I also never met Dr Aguiluz, there was another Doctor on staff, nothing negative to say about him though, he was okay and did ask me about my medical history, etc. I'm not a picky or ask for too much, just common courtesy and professionalism. I didn't see that in here. I'm actually glad my treatment was completed with another doctor as I did not feel I was in good hands here. Dr Aguiluz may in fact be an okay doctor, I never had the chance to find out but if her office is a reflection on her than I would not want to be treated by her. Don't believe me? Or, if you believe I'm exaggerating, come see for yourself. I've been in the customer service business before and I know how to treat people and how an office should be run. This office lacks professionalism and people skills. Lastly they will racially profile you. It's mainly Spanish speaking here. Nothing wrong with that, I am bilingual but prefer and appreciate my forms and tongue in English. All or most calls made and received while I was there were in Spanish. Look her up on vitals, I am not alone on this. read more

I will start with the positives: once I actually get seen by the doctor, things go well. He is attentive and thorough, even though the office can get quite busy. They accept walk-ins until 10:30 am (I think...you might need to double check on this). The negatives: Getting a call back from anyone takes too long. At this point, I've been waiting for a call for almost two weeks. I've reached out repeatedly, leaving voicemails and speaking to a couple receptionists, but I simply have not been able to speak to the doctor. I've mentioned that it is in regards to some medication I'm on to which I'm having a bad reaction, but still no callback. While they do accept walk-ins in the mornings, be prepared to wait for several hours before being seen. I've been seen faster at urgent care clinics and emergency rooms. I believe there is only one doctor available at a time, which accounts for some of the wait time, but they might be overbooking people, since I've waited for over an hour to be seen even with an appointment. Setting up an appointment is not necessarily difficult (if you can get in touch with someone), but it does require a long wait period. I've had to wait three to four weeks before being able to come in, and, again, it takes a while to actually be seen. A few other things to note: The office does not have a reminder call system in place, so if you forget what time your visit is, or misplace that information, good luck. You might not be able to get in touch with the staff in time to get that info. The staff is nice enough, I suppose, but they are slow and not the most competent (they have given me incorrect information on a few occasions). I'm relatively healthy, so most of this is just highly annoying as opposed to life-threatening. However, for those with more serious or chronic conditions, I'd recommend trying to find another office that is more reliable. Again, the doctor is fine, but as a whole, coming here might not be worth the trouble. read more

Dr Bob is great! He should be somewhere else. EVERYTHING I read here is accurate. Their process sucks. It's very outdated. Very out dated. They only accept cash or check because they don't have a debit machine. The building needs update and is very old and I thought I had the address wrong because it looked abandoned. The scales is the old fashion scale with the dial and the equipment used to take my vitals looked like it was bought right out of a Walmart pharmacy. It took me almost a week to get my prescription faxed because they rushed out of there on Dec 30 2020 and didn't return until January 4th 2021z There was no on call answering service to relay important messages like mine. Shame on the Doctor her puts her name on this medical practices. Super big shame on her. That's all. Sorry doctor bob, it was a pleasure to have you treat me read more

Me and my husband were scheduled on July 10 for our check up with Dr Jacqueline Aguiluz in her clinic at bloomfield. 2 days before I was informed that the appointments were cancelled due to an emergency. It was recommended if I would prefer to go to her Hawaiian Gardens clinic so i can make the appointment there. I did called her clinic at hawaiian gardens then i got an appointment for August 10 at 10 am. We took off from work on that day and promptly went to the clinic. When we got there we were informed that the clinic schedule was cancelled due to an emergency. I told the front desk staff that i never got a call informing me that it was cancelled. I even showed her the log call in my phone. To make the story short we were again re scheduled on August 27. When i called to confirm I was informed that my name and my husbands name are not in their system which means we do not have an appointment. I asked the person on the other line what she can do and she said she can give us appointment towards the end of September. I told her I will find another doctor. Dr. Jacqueline Aguiluz please look at how your staff deals with your clients. You might lose a lot of clients. I was looking forward to meeting you because I researched on your profile and I was impressed. Three times we took off from work for our check up but three times our appointments were cancelled. The worst thing to know is that we are not in your system. Your clinic staff at Hawaiian Gardens are rude, inefficient and insensitive. read more

This office sucks. I have try to contact dr about my results over 3 weeks no answer. Staff is rude saying can u call back we r busy. Oh I'm sorry I will call when u want read more

Dr. Bob is great but the staff at this office especially SHIRLEY sucks! She is so unprofessional and very very very rude. She should work in a different field because those who work in the health care industry, should have a little compassion. She is the ultimate reason why I DO NOT want to return here. My mom is ill and it is so stressful to find out that she is rude and disrespectful to their patients. She needs to get fired in my opinion. read more

Kudos to Dr Aguiluz and her staff! Unfortunately, I have been to many clinics during the past several years and I am amazed at the overall treatment I received at this facility. The staff was expedient and extremely helpful. Thank you for being understanding, professional, and attentive to my needs....I for one appreciate the effort to make every individual welcome and important during their stay. Dr Aguiluz was attentive, caring and very professional throughout my stay....thank you for your expertise. read more

MaryGuzzetta@yahoo.com 9/12/2017 @ 3:26:36 AM Tuesday, September 12, 2017 Drs. Jacqueline Aguiluz/Stephen Lee 21508 South Norwalk Blvd. Hawaiian Gardens 90716 (562) 865-5214 - (562) 868-0733 rec. NorwalkMedCtrOfNorwalk@aol.com Jillian Kapono | Senior Rep Member Services Desk: 888-562-5442 Ext. 117718 www.MolinaHealthcare.com REGARDING: Annual Visit, Exam, Flu Shot, Blood Work, Other ... REFERENCE: Monday, September 11, 2017 Dear Doctors: Once again, you provide phenomenal above and beyond professional care. Words seem inadequate in describing gratitude for the empathy and sensitivity towards my vulnerable disabled septuagenarian needs. Your staff is remarkable. Nurses Denise and Gloria are so positive and respectful and proficient. Shots and Blood Work are hard for me now. With Nurse Denise's superb engagement, I hardly notice what is going on. Office Manager, Evelyn, always responds with prompt, empathetic help. You definitely choose staff reflecting high regard for whom you administer too. I, as you well know, need the `personal touch' of warmth. As a survivor of an horrific assault, everything seems magnified to me...a pendulum swing of low to high. It is my faith, phenomenal loving family, friends, associates and professionals like you that have enriched and renewed my life. I am grateful; God Bless; prayers constant you/yours. Respectfully, MJG Copies: Notables/Posting Yelp read more

My wife had an appointment to see Dr Jacqueline Aguiluz early this morning just to be told infront of our face that the doctor has cancelled all her appointments because she is in a meeting the whole day?! No apologies whatsoever on how people had to juggle all their schedules just to keep a scheduled appointment (not to mention how long it takes to make one!), no advanced warnings, nothing whatsoever! How rude and how unprofessional! My wife specifically wanted a female doctor, and everytime we come to our appointment, we are told to see the male doctor, even when she was scheduled for a pap smear! I don't think so! It's such a shame that we now have to look for another female doctor for my wife's PCP. read more

Well I will start off at Dont call to try to make an appt.for the same day because it wont happen. You get an answering machine and it says you will be contacted in 30min. Not! Try 2 days later. Reminder this is my first impression of this place. Its run down and unprofessional and it is not worth the hassel get another health care provider. I went and they told me that I had to wait 20min. For the doctor well it turned into 2hrs. I would have been better off getting treated in Emergency! Believe me im changing providers!!!!! No Stars from me But it wont let me get out of this unless i click one star. read more

Like another reviewer stated, the wait was less than desirable. After waiting over two hours to see the doctor, I left. I will say that the nurses were incredibly sweet and were doing the best they could. However, my disappointment was in the fact that I already had to wait over a month just to get an appointment and then waited over 2 hours past my appointment time to only leave. I was also informed by one of the staff members that the wait is always that long...most unfortunate. I understand some waiting is necessary, but if patients are expected to be on time for their appointments, then so should the physicians...especially if patients are waiting weeks to even be seen. read more

For such a high volume, busy office her staff is efficient and takes time to treat patients with politeness and calm assurance. Dr. Aguiluz is very caring and knowledgeable. I would highly recommend her professional services. read more