This formal complaint to document a series of severe failures by your office that resulted in the…read moreinterruption of life-sustaining medication, unnecessary patient distress, and improper handling of pharmacy coordination and insurance requirements. This complaint concerns both process failures and staff conduct. On Monday morning, I contacted your office to address the urgent need for a prior authorization and refill of my prescribed medications. These medications are medically necessary for my survival--specifically insulin--and are not discretionary or available over the counter. During this call, I spoke with Josephina, who assured me that she would immediately contact the mail-order pharmacy, ensure the authorization was processed, and follow up with me. She explicitly stated that the matter would be handled and that I would receive a return call. None of these assurances were fulfilled. After two days passed with no medication, no confirmation, and no follow-up, I contacted the office again to request a status update. During this call, Josephina admitted that she had contacted the pharmacy a limited number of times and stated that she was "too busy" to do so on the day of my follow up call. This admission was delivered without apology or acknowledgment of the seriousness of the situation. At this point, I had already spent 48 hours in limbo regarding medication required for my survival. It is critical to note that I had clearly explained to Josephina that the mail-order pharmacy cutoff time was 12:00 PM, that insulin shipments could only occur Monday through Wednesday due to overnight shipping requirements, and that failure to meet this window would result in further delay and risk. Despite this information being clearly communicated, no action was taken. By the time I contacted your office again, I had been without insulin for approximately 26 hours. During my subsequent call, Josephina again stated that the issue would be resolved and that a coworker would send the medication to the mail-order pharmacy. I waited an additional two hours. When no confirmation was received, I contacted the pharmacy directly. At that time, Wanda, a representative at the mail-order pharmacy, informed me that only one medication was on file--and it was not insulin. At this point, Wanda remained on the line with me while I contacted your office again to resolve the discrepancy. During this call, I interacted with both Josephina and Araceli (Office Manager). The conduct I encountered was hostile, dismissive, and unprofessional. Despite being informed--by both myself and the mail-order pharmacy--that the insulin prescription had not been received, I was told the issue had already been "taken care of. " This assertion was demonstrably false. I had in my possession: Digital receipts from the mail-order pharmacy reflecting my visit and medications The mail-order pharmacist actively on the call Time-stamped confirmation from the pharmacy showing that insulin had never been received. My partner and the mail-order pharmacist were present for and witnessed the entirety of this conversation. Eventually, your office staff acknowledged that the initial prescription had been sent to the incorrect pharmacy. Rather than correcting this error, the situation was further compounded. Instead of properly resubmitting the prescription to the mail-order pharmacy, your office contacted a local retail pharmacy. My insurance does not cover retail fills for this medication, a fact that was clearly explained. I should not that the local pharmacy called to tell me directly. As a direct result of this action: The medication could not be dispensed. The retail pharmacy placed a hold on the prescription. My account was flagged for suspected fraudulent activity due to attempts to refill a mail-order-only medication at retail. When I relayed this information to your staff--while the mail-order pharmacist remained on the call and provided verifiable timestamps--I was met with further defensiveness, deflection, and what can only be described as active attempts to shift blame rather than correct the error. At no point did your office take ownership of the mistake. At no point was there a meaningful attempt to immediately rectify the situation. Instead, one error was compounded by another, resulting in nearly 72 hours of medication interruption, unnecessary escalation with pharmacies and insurance, and significant emotional and physical distress. I approached this situation calm, collected, and focused on resolution. I did not create this problem. I simply asked for a remedy. Your office chose deflection over accountability and escalation over correction. This complaint is being formally documented. If this matter is not addressed appropriately, my next steps include filing complaints with the Better Business Bureau, consulting legal counsel, and submitting reports to relevant regulatory and labor oversight bodies in California.

I am only rating the front desk staff member seated at the very front . She was not professional…read more After my appointment--which was excellent thanks to the friendly, welcoming, and professional nurse and nurse practitioner--Although I did not get to see Rodriguez during my first visit. I needed to schedule my next appointment, Instead of helping me quickly so I could leave, the front desk staff member(the one on the left after you enter) told me to sit back down in the lobby and wait, even though this was a simple scheduling request. I felt uncomfortable being asked to sit among other patients who were coughing, while she appeared to prioritize other tasks, such as entering information or handling unrelated work, over something that could have been completed in a minute. Also It is very hard to reach the office via phone, almost like they're not picking up the phone. Unfortunately, this experience affected my visit. I am only providing this rating based on that specific experience, not the rest of the staff. That said, the office is clean, and the nurses and nurse practitioners were very welcoming, friendly, and professional.

I myself have worked with many physicians over my 40 yr career working in the medical field - Dr…read moreSchneider is one of the best yet I have ever met. I feel lucky to have him as my personal physician. He is considerate and caring with all his patients. He takes time to listen and evaluate with everyone. His staff is friendly, patient and considerate with everyone. I highly recommend him to anyone considering becoming a patient of his.

Doctor Mark is the best, if you can see him if you are lucky. All the other ones a shitty they are…read moredoing internships and dont have experience or the knowledge to be Healthcare physicians.

I was referred here by another patient and came in without an appointment. The receptionist was…read morevery helpful, she even assisted me with switching my primary doctor through my insurance. After helping me make the change, she was also able to fit me into the schedule the same day. I'm super grateful because I needed urgent medical attention, and she made the whole process easy. The rest of the staff is great. Highly recommend.

The receptionist is not so friendly . She has patient standing there without acknowledging them . I…read moreseen them waiting for a while . She just typing away. I think she rude . She need learn to multi task . The rest in the office are great

Dr Robert Wielenga, is a true professional & he knows how to treat his patients very well. My wife…read more& myself have been with him since 2004, never had any reason to leave his services.

Stay away! Will never take you or your pain seriously. Won't spend more than the legally required…read moretime. Double books appointments. Don't go if you family at the same office, they will mix up info-disclosing sensitive info (and violate hipaa in the same time). They will never take responsibility when the mess up or fail to call you/call back. They'll gaslight you into believing it's your fault. There's a reason he and his office have been reported to the board and given disciplinary actions.

Dr. Carnegie was truly the best doctor I could have asked for. When I was living in Downey in 2018,…read moreI was struggling with my mental health and needed a lot of support. She was there for me during some of the hardest times in my life and always showed compassion, patience, and understanding. Thanks to her support, I was able to get an emotional support dog, which made a huge difference in my healing and daily life. I truly love my dogs, and they continue to help me emotionally. I am so grateful for Dr. Carnegie and everything she did for me. If you're looking for a doctor who genuinely cares and supports her patients, I highly recommend her. Sorry, Kaiser is trash, no support.

Doctor Carnegie is a very good doctor. She cares about my mother in a very loving and caring…read moremanner. My family and I are so thankful for Doctor Carnegie.

Muy buena atención de todo el Personal, el aseo del lugar…read moreexcelente y muy buen servicio profesional

Review #558 None Elite Squad…read more What a great place.. if you're gonna travel and need that Covid 19 test in 15 mins ..I say come here... only $95 ..ofcourse you can get the free one and wait a couple days for it but guess what..No line and no waiting ..then again I could be Jinxing by saying that but Do it...highly recommended and 5 Stars all the way

HOW is this doctor still in business?? Rude staff…read moreRude Doctor VERY unprofessional Nurses talk to you as they are walking out the door....with their back to you....loud enough for other patients to hear your personal business. as soon as i got home from my useless appointment i got online and switched doctors. Hopefully I'll never step foot in this tacky facility again!!

Been seeing Dr. Kawakami & now the Nurse Practitioner Sarah for a few years now. Since I rarely get…read moresick I only come in once a year for my annual full physical. Their staff is always friendly & helpful and the doctor has helped me before on refilling my prescription off hours. On the negative side, whether I choose the first appointment or the last of the day there is always a wait (and this is with an appointment). They are always busy and it's hard to get appointments on short notice. Also, it's been twice now that I have gotten ultrasounds to find out if I have cyst and/or fibroids and both times they have not called me or sent me a letter with my results at all. Both times I was told my bad news only during my annual exam months later. They need to get their act together and inform their patients. It would be much appreciated.

This rating is for Dr. Ryan only. She is excellent. However, the front office staff is rude, loud,…read morechomping on gum, and talk about patients behind their backs. If it weren't for Dr. Ryan being such a caring doctor, I'd find someone else. The staff gives the first impression, and I'm underwhelmed. I've worked in medicine 40 years, and if I behaved like these staff members, I would have been fired.

I been trying to make appointment with this doctor for months but those lady's in the from office…read morehave horrible customer service they tell you No the only take certain insurance.. horrible.. Dr. Frischer need to look into that.. This days is not to being picky with are health..

Pretty garbage set of doctors in Holzner and Mercer…read more Reporting this as a pill mill scheme and taking them to small claims court due to the incompetence of the staff and doctors to even know where to send a patient for labs.

Long wait to see the Doctor. Dr. Holzner . Soap operas on in the waiting room.read more

Incredible cardiologist Dr. Desai and and lung specialist Dr. Rhone. Both my senior parents see…read morethem however, they just changed their phone service and I have been on hold for over 31 minutes with no estimated time of when they would answer or what place you hold on the queue. Last week I was on hold for over 40 minutes trying to make an appointment for my parents. This is absolutely ridiculous for a senior to wait that long to ask a question or try to make an appointment. Very disappointed.

Truly horrific experience. I have a BRCA mutation and need…read moreto have annual MRI's. I have not had one this year because of Carelon. I am at a high risk for breast cancer and the fact that I can not get my MRI has kept me up at night and in tears. For some reason, Anthem will not accept my Carelon referrals. They think they are not valid, even though Anthem has placed me with a Carelon dr. Don't worry, I am also upset with Anthem - but Carelon has done next to nothing to fix this issue. I have called multiple times and am in a loop of explaining the same issue to every person I get on the phone. Anthem sent me forms I need Carelon to fill and send out to Anthem. I have faxed them to Carelon and it led to nothing. I then HAND DELIVERED the forms to Carelon, and still am not sure if they have been given to Anthem. I am out of pocket on doctors appointments that had a Carelon referral. I can not get an accurate referral for my MRI. I could go on and on. I called today and asked for a case manager, they informed me I can not have one because I am not a Carelon member but an Anthem member. At the end of the day, I do not care if I have a case manager. I just want my referrals and I can not get them because I am in a feedback loop. They clearly should not work with Anthem as they are not set up to do so.