I strongly do not recommend this clinic. Giving even one…read morestar feels too generous. I went in for a blood test and later received results, only to be told afterward that the results were incorrect and the test needed to be repeated due to an error on their end. Despite this, there was no clear explanation or follow-up from the clinic. After more than a month, we received a bill, which is what prompted us to call. During that call, there was no apology for the mistake, the delay, or the inconvenience we experienced. Instead, we were spoken to in a confrontational and argumentative manner, being told that because a visit took place, payment was required. It is deeply frustrating to go to a medical facility, pay for care, and then be left dealing with mistakes, poor communication, and an unpleasant attitude. Medical offices should take responsibility for their errors and treat patients with basic respect. I am leaving this review so others can avoid the same upsetting and uncomfortable experience.

Went in for strep throat. The wait was too long. I was happy with services from Dr. Customer…read moreService was ok from receptionist. I feel they should be more attentive to the patients as they don't seem very caring.

Doctors and workers are unprofessional because they are short tempered, in patient, and do not…read morefollow through with appointments. Quality of care is poor because they rush through appointments and they overbook appointments just to collect more copayments. Be careful with this office.

John Kim at Cerritos Medical Center is highly NOT recommended for any patients. Let me list a…read morecouple of reasons from my experience. ! 1. He does not provide a cause of symptom to maximize his profit instead suggest unnecessary time-consumping treatment for even crystal-clear risky cancer which very often make the patient condition too late to take a surgery in time. 2. The special doctors he refers to the patients are 9 out 10 unqualified useless or harmful doctors who will take the patients into wrong treatment. The reference commission, money, is a key factor why John Kim refers to. 3. Office staff, called Julie, is not aware of HIPPA law which protect patient's privacy. This staff speaks broken English and yell in Korean or English to the patient waiting in the office for the result, "You are XXX cancer" or "xxx ". I will report it legally soon. If you really love your loved one in sick, please take time to find a good doctor who seriously takes care of your patient and you never regret it. Over 50% of your loved one's survival chance is depending on your doctor, This doctor is not for you from my experience. Currently I have all documents and test results to take actions against this neglect and careless person and his doctor office.

Absolutely wonderful experience! Dr. Eum was positive and…read morefriendly and knew what he was doing. Highly recommended.

When I entered the examination room, the primary doctor immediately said that starting in two weeks…read morethey would only be accepting patients aged 65 and older, without giving any further explanation or context, and told me to look for another primary doctor. I felt this was extremely rude. As a patient with HMO insurance, I came for the purpose of receiving treatment. Regardless of the hospital's decision, isn't it essential for a doctor to show ethics and kindness in treating patients? Treating patients with an attitude of "the law is the law, so it doesn't concern us" is unethical. I am very disappointed that this hospital seems to divide patients into profitable and unprofitable ones like a business. I suggest to Change the name of the business for God sake!

Just posting to say she is currently not accepting new patients. I was recommended by several…read moreneighbors in Cerritos to see her.

Dr Ha has been our family doctor for over a decade. She is everything anyone would want in a…read moredoctor: smart, caring, on top of her patients needs and runs an excellent office! I absolutely adore her as a doctor and a person. I highly recommend her. Thank you Dr. Ha!

Very happy my insurance switched and I was forced to find a new doctor. PIH cerritos has so far…read morebeen a positive experience. 5/5 easy to find a physician- pih website has many reviews of all their physicians with pictures. 4/5 scheduling appts. I called to inform I'm a new patient. Receptionist took my info and said she had to verify I was covered before making my appt. she never called me back. The next morning I called and was verified over the phone immediately (maybe the other girl was too busy for me) and schedule my appt for the next week and said anytime before the day of my appt I could walk in and have my blood drawn (great! No orders or referrals needed) in the same office. 3.5-4 wait time. Since I was a first time patient they gave me an iPad to use to fill out my forms. I was also able to sWipe my credit Card to save on file for any future payments. This is great since my previous doctors was cash/check only. This process took about 15 min (lots of personal questions, emergency contact, past medical history). After that it took another 15-20 min to be called in to see The doctor. My appt. was 9:20a. I arrived at 9:05a and was on my way home 10:40a 5/5 staff and doctor. My doctor was really nice, informative, knowledgeable and sincere in listening to my problems. She cared about my health AND mental wellbeing. Staff for check in was professional and thorough. Phlebotomist was a young Hispanic girl that was also very nice. However, there's was an older Hispanic phlebotomist that stuck me 3 times even though I told her if she's using that vein then only a butterfly needle would work with that vein. She didn't listen. See pic posted. 5/5 facility. It's easy to find. Both times I've visited I found parking right in front of the building as soon as I turned in. The place is clean and gives a semi-new feeling. There's also lots of books and puzzles for kids. Hand sanitizers and bathrooms are conveniently located.

I've been going here for several years. The staff are quite helpful, the on-site lab is quick and…read moresuper easy, and, most importantly, the medical care is uncommonly strong. I treat with Dr. Ho, and recommend him without qualifications. He's a revelation. For one thing, he's a conscientious physician. He listens carefully and examines thoroughly. For another, he's uniquely adept at issue spotting. He's picked up on things that my specialists have missed. He clearly possesses an encyclopedic mind. Even better still, he's judicious--yet highly effective--in his treatment plans. Bottom line: If you're looking for primary medical care, this is the correct choice.

Trash TV playing in the waiting room (Maury Povich). Showed up early and had to wait 20 minutes…read morebeyond my appointment to just get weight checked. No vitals taken until 40 minutes past my appointment time. Heard the doctor mistake me for another patient while waiting. Peeked my head out to tell them I'm Andy and they skipped me and told me to wait longer. Paper thin walls. Cheap construction. I could hear everything the patient and doctor 3 rooms down was discussing. AC or fan wasn't on and thus no ventilation. Chose this location due to proximity to work but won't be back here or any Optum.

All I can say is I'm very impressed with the staff at Optum Cerritos. Dr, Rocillo came highly…read morerecommended and I'm happy to say she was incredible. Dr, Rocillo was efficient professional and really cares about her patients. All the stuff there had great attitudes and where very friendly and helpful, Thank you,

We love this Dr. He is personable, funny and down to earth! I really enjoy accompanying my mom on…read moreher visits. He is very accurate in his diagnosis and is hands on. I wish I had my mom's insurance I would definitely go see him

Poor excuse for a Doctor, never heard of a Dr arguing with their patients and storming out of the…read moreroom. Very poor customer service and very poor patient relations, I am certain he did not even know my name or anything about me, didn't try to get to know me or what problems I'm having. What was the point of seeing me that day?? Just came in, looked at the computer, clicked a couple buttons, said, "okay everything looks good" see you later, walks out of room. Nurse comes in to send me on my way. I ask for the doctor again he comes back arguing " what is it?" "What do you want" "there's nothing wrong with you, I am a doctor and im telling you there's nothing wrong, now what do you want?" I will just leave it at that.

First experience walking in the office was clean and the service was quick and efficient. The lady…read morethat took my labs was friendly.

I love the Cerritos office I have been coming here for over 25 years the quality of care is great…read moreDr. Doshi has been my doctor for all the years I have been here.