Aiken & Company

1.0 (6 reviews)

Home & Rental Insurance, Life Insurance, Auto Insurance

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Aiken & Company - Executive Team - Home & Rental Insurance Near Me - Florence, South Carolina

Aiken & Company - Since 1914, Aiken & Company has endeavored to provide the community with sound, unparalleled insurance and risk management consulting. - Home & Rental Insurance Near Me - Florence, South Carolina

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Shateria M.

113

6 years ago

This company is horrible. I was out of work due to Covid so I was late paying rent for the first time out of the year and a half I was renting there. They proceeded to give me any eviction notice which I took them to court & WON, but they gave excuses to why they want me out of the house and gave me another eviction. They are rude and unprofessional. Janice the front desk lady was extremely rude. She hung up on me ran around questions and she also told me she didn't have to tell me anything after the courts told me I had to talk to them. No one knew anything when I called to ask no one notified me about the legal measures they took. I would not recommend this company to anyone. This was my first time renting and they gave me worst experience ever. read more

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Parks G.

7 years ago

I would give these crooks zero stars if I could. PURE TRASH. The ladies at the front desk are rude snobs with no personality. They will make you feel like you don't know what you're talking about, and even when you prove them wrong, they are unapologetic and unpleasant. I'm not sure how they got hired to work here. Or anywhere for that matter. ??? These people will try to rob you blind and charge you for things that clearly are not your responsibility. It's so obvious that these people are trying their best to take money from people and take advantage of any situation that they can. Believe the bad reviews. I'm relatively certain the good ones are only from people who work there. read more

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Peyton T.

4 years ago

If I were you I wouldn't waste my time or money with this company. Originally went to look at the property they had for rent 20 minutes away from their office When I got to the property none on the keys they gave me worked. Had to come back two days later to get the correct keys and look at the property. looked at the property they said was ready and it was not. it had bugs and desperately needed to be cleaned Which is okay I told them I wouldn't mind waiting for those things to be completed. filled out an application and was given a complete run around about the property I was currently living at. Janice the "rental manager" told me she would give me until the END OF THE DAY FRIDAY when I spoke to her on THURSDAY to tell her I had cash in hand. I called while they were at lunch Friday and told them that everything had been settled and that I could bring the money up there that day. when Janice called me back she informed me that she had already rented the property that MORNING and they she had given me HALF of the day to hear back from me but some how that doesn't add up if she processed the other application that morning. Janice was EXTREMELY RUDE and spoke to me like it was her first day on the job and didn't have any customer service training. while I explained to her how upset i was that she would make me have a confirmed move out day with my landlord and would give me until the end of the day Friday and then call me telling me she had rented it. leaving me and my two year old child with nowhere to go because I was forced to have a set move out day before I could even put down a deposit. Janice had no concern in the world that she lied and put me in a terrible situation. When I asked to speak to the owner she stated that I was speaking to them and she would not continue to go back and forth with me because this was "my fault" read more

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J J.

9 years ago

Never do business with Aiken. As others stated, the staff was pleasant when I began renting from Aiken. Then the foolishness started. I saw how the staff completely humilated an elderly gentleman who was late with his rent. They came up with the most insane excuses to keep my security deposit. I chose my health over continuing to deal with their constant dishonesty. How they are able to keep swindling people is beyond me. Believe the reviews about their determination to keep your deposit. Why would the reviewers lie? You have been warned. read more

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Linda P.

8 years ago

I hired Aiken and Company in 2015 to handle my rental unit. What a mistake. I finally had to fire them this month. The staff there is so incompetent! I had to stay behind them on everything. They gave keys to a company without my or the tenants ok, they have lost keys to my unit, they have deducted money from my rent that should not have been, they didn't follow the lease that they drew up for my tenant and charged me for repairs that were suppose to be done by the tenant. They have tied to cheat me out of money. It was a total nightmare. I have learned my lesson, I will manage my own unit. Shelby who works there is the worse!!!!!! And she will argue with you. When I fired them, I told them to send me the security deposit that my tenant had paid them, the non-refundable pet deposit that I had agreed to and what did they do, they cut a check payable to me and the tenant for this. I had to go round and round with these idiots. Finally my tenant agreed to sign a letter stating that it was ok for Aiken to give me the security deposit since she was still living there and when the lease ended, her and I would deal with it. They request that you keep a $250 in a fund for repairs but they ended up taking any money out of the rent they collected but still take their 10% fee out of the total rent paid. Their maintenance people don't know what they are doing. I have 3 smoke detectors in the unit, Aiken called, said the tenant said they were going off and asked what I wanted to do, I said they need to be fixed. Shelby called me back and said the units had to be replaced and it would cost $120, I said ok. Well come to find out, the idiot they sent to my unit only replaced the batteries and didn't reset the units. The tenant had to call back the next day and he had to go out there and flip the breakers. This cost me $120. Aiken gave me the excuse that because they were electrical smoke detectors, that's why it cost so much! REALLY???? Now a days, all smoke detectors are electric with battery back-up. I got so tired of arguing about this issue, I just let it go. PLEASE DO NOT USE THEM!!!!!!!!! read more

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Arwen V.

13 years ago

Avoid at all costs! They not only kept our entire security deposit, but actually charged us an additional $300 on top of it for completely ridiculous and unfounded reasons! Aiken and Company was all sugar and sweetness when we were looking to rent a house, but as soon as we had signed the 12-month lease, it was a totally different, and horrible, experience. We received letters all the time about the state of our yard, with vague complaints on the bushes or lawn or leaves, threatening a hefty fine if we didn't comply in a matter of days. We would do our best to comply, only to receive another one a few weeks later. They made no sense. When we called the company to ask for more information on what we were doing wrong, they were completely incomprehensible and unhelpful. My husband and I supposed later that they probably just sent out these threatening letters in a mass to all their current tenants. I know it's tempting to go with them, as there are not a lot of options in Florence, but you're better off taking your chances with an individual owner than going with this nightmare of a company! read more

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More info about Aiken & Company

221 Warley St
Florence, SC 29501
Directions
(843) 665-7555
Call Now
Visit Website
http://www.aikenins.com

From the Business

Specialties

Founded in 1914, Aiken & Company is an independent insurance agency representing the nation's top insurance carriers; Specializing in commercial insurance and risk management for customers in the healthcare industry, including hospitals, nursing homes and doctors offices, in addition to programs for the hospitality industry, construction, and human services/non profit organizations. Aiken & Co also has competitive markets for personal insurance such as home/auto/umbrella protection. In addition to the insurance department, Aiken & Co offers a full service real estate department, inclusive of real estate sales, property management and HOA/COA management. Celebrating 101 years of service, attributed to support our clients, friends and family along with the community as whole, spanning from Florence and Pee Dee areas throughout the southeastern region, Aiken & Co.'s longevity is a testimony to our ability to provide the most comprehensive insurance protection and real estate services.

History

Established in 1914.

Since 1914, Aiken & Co. has delivered quality insurance solutions to individuals in South Carolina, specializing in Auto, Business and Homeowners insurance coverage. Our team of certified insurance professionals is committed to helping you find a policy that fits your needs. We focus on providing personalized attention and award-winning customer service to create an experience that's difficult to find in today's market. At Aiken & Co., we'll work with you to ensure that you and those you care about most are protected. We proudly provide insurance solutions to clients around the Pee Dee area, including Florence, Columbia, Greenville, Myrtle Beach, Conway, and Darlington.

Meet the Business Owner: LR O.

Today Aiken & Company is led by President & CEO, Lynn R.Owens. Lynn has been with Aiken & Company since 1970. Lynn is a lifelong resident of Florence and a graduate of the University of South Carolina. He is a Certified Insurance Counselor (CIC) and a graduate of The Aetna Casualty and Surety School of Insurance, Hartford, CT. In addition to insurance advising and risk management, Lynn has his Real Estate broker's license and currently serves as Broker In Charge for Aiken & Company, Inc.

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Betsy Enzor - State Farm Insurance Agent

(1 review)

The attention to detail and extra effort shown by Betsy and her staff is second to none. They all…read moreknow the ins and outs of what I need; typically they know before I do! This is the most important part to me, they go above and beyond for me and for those I care about. I moved my mother to Florence a few years ago to help her through some elder-care issues. I've been covered by Betsy for over 10 years now, and I was adamant that we move Mama's coverage to her, too. We did, and the level of care Betsy and her staff show is something I very seldom experience in the modern, all-online impersonal era we're in now. Betsy notified me just today that Mama had "paid" something I took care of a few weeks ago. She's going to mail the check back to me. Betsy provides a gentle reminder of what's needed and when as we go through the changes and challenges presented as Mama moves into the next stage of her life. It's huge to know that you have someone looking over your shoulder while you're looking over the shoulder of someone you love. I just can't speak highly enough of Betsy, Taylor, and everyone in that office.

From the owner: SC-6425418 Our mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams.

Nationwide Insurance Clark Farley Agency

(1 review)

A knowledgeable and friendly office. Tell them Dorothy sent you.read more

From the owner: Specializing in: - Mutual Funds…read more- Insurance - Auto Insurance

Acceptance Insurance

(2 reviews)

I give 5 stars, very helpful very prompt they did a very amazing job I will be coming backread more

It was a great experience. From the time I walked in the door and signed in I was greeted by this…read morevery friendly lady sitting at her desk named Mrs Sheri Filyaw. After thanking me for choosing the company she welcomed me to have a seat at her desk and then she asked how may she help me. I told her the type of vehicle I was looking to ensure and who I wanted on the insurance and she politely asked for the paperwork and identification and she immediately turned to her computer and went to work keep in mind she held a pleasant conversation with me while she was working and when she got the best quote she showed them to me and thoroughly explained and from their I signed for my insurance and paid and I had insurance and identification cards as well, and she also told me that I would be receiving some in the mail. This was a great experience and awesome customer service and indeed I appreciate that and her too.

Allstate Insurance: James Potter

(1 review)

Allstate insurance refuses to pay claim. one of their insured hit my son in my pick up. The…read moreHighway Patrol came and determined that person was 100% at fault. But the insurance company said they do not go by what the law enforcement report said. They said he failed to do 'evasive maneuvers'. They hit son. The high patrol says they are at fault. Yet they refuse to pay. 'You are in good hands with Allstate'. DON'T BELIEVE IT!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've lived in Florence my entire life. Through the years, I've come to know many local families and developed many relationships. This local connection has helped me better understand the needs of Allstate customers, especially when it comes to their financial needs. From retirement accounts to college savings, I'm available to help customers with a variety of financial solutions. I'm proud to work with a company who's been serving satisfied customers for over 80 years. Customers count on outstanding financial strength and superior claims service to help protect what they value most. Allstate delivers on their promise. In fact, their outstanding financial strength and superior claims service received an A+ (Superior) rating by AM Best. Quality service, strength and satisfaction - that's something I'm glad to be a part of. I'm committed to helping you keep your financial life on track. Not only can I assist you with Allstate's broad range of financial solutions, I can offer my knowledge to help you achieve your financial goals. That includes planning for your child's education or planning your retirement.

CSP Insurance Services

(3 reviews)

I have been a Client for over 30 years, with CSP Insurance Services, and formerly Cormell-Streett &…read morePatterson. Being an Independent Agency representing many Insurance Companies, they stay very competitive in both Commercial & Personal Insurance. You will not find better Customer Service as well. They have always handled, all my requests and questions promptly. Thanks to ROGER JORDAN, my Agent, and all the Customer Service Representatives through the years, in both Commerical & Personal. You have made my Insurance needs both simple and reassuring. I changed our Company Health Plan to CSP Insurance Services, a few years back. JAY CAMPBELL made the transition easy, after giving me quotes with many options. This agency is a total package.

Think twice before dealing with this company. They are unscrupulous when your lease/tenancy ends…read more They have a record of inventing 'issues' with the house to keep all or most of your security deposit. Even if you are able to dispute with facts, they won't refund anything. I would never rent from them again.. (florence, SC)

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17 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Scott S.

7 years ago

I recently moved to Florence by way of Virginia and the first 8 out of 10 people I inquired about renting until my house is built in addition to purchasing insurance, Aiken & Company was the number one referral by far. I will admit, I was bit reluctant after seeing the reviews, but man am I glad I gave Aiken a shot. They really came through for me, and those negative reviews Have to be disgruntled customers for whatever reason, presumably nothing to do with the staff at Aiken. After paying a visit to Aiken's office, I now know why they came so highly recommended. The staff in both insurance and real estate departments were exceedingly helpful, thorough, and customer service was WAY above par, Janice and Kristen, from the Rental Dept were super polite and explained my lease in a most courteous way. And Dina in the insurance department was literally the best insurance representative I've ever dealt with, super efficient, and really worked hard at trying to carve out an insurance plan to best fit my needs throughout the renting and building process, little did I know until she informed me, that they can provide coverage for both my rental and new build consecutively!! Aiken & Co is a one stop shop and has definitely picked up a new long term client. Thanks so much Aiken & Co, 100+ years in business is indicative of their commitment to clients. read more

Bree E.

7 years ago

I have been working with Aiken & Company's insurance agency for the past three years after moving to the area. I have used them for both home insurance and car insurance. Dina and Reba (Yes, 2 customer service reps) have been awesome to work with. Aiken's staff is also friendly and very knowledgeable. They even send thank you cards for your business and a birthday card every year. Even if I were to move out of state, I would continue dealing with Aiken & Company, although I try to support local business wherever I am, the folks at Aiken go above and beyond and have the resources, knowledge and experience to back it up. Come on people, they've been in business for over 105 years, that should speak for itself. If you are in the Florence, SC area and need insurance coverage I wouldn't hesitate to look them up and ask for Dina or Reba. The prices aren't the cheapest you will find but the excellent coverage and customer service more than make up for what extra you will have to pay. read more

Richard O.

7 years ago

The Aiken & Company team has been has managed the insurance for both my home/auto as well as my business coverage. The service team always goes above & beyond to my satisfaction by being proactive vs reactive, which means a lot this day and age. Their efficiency combined with effective communication are consistent examples of how Aiken & Co Team takes care of customers. It's always nice to get a phone call with savings on a policy, most especially when I didn't request that they shop my insurance, they had the foresight to know a which carrier was the best fit for me and super helpful and effective in explaining my policies in detail. I have now been a client of Aiken for 14 years and cannot imagine another agency that would be a better suited. The agency's longevity is a true testimony to their ability to provide clients with a comprehensive insurance and risk management program(s) read more

Brian W.

11 years ago

It's understandable when tenants become frustrated or disgruntled when their security deposit is not returned in full; however it's also unfortunate that members of the general public, like Mrs. Arwen V. do not consider reading the entire lease agreement, with an understanding the owner is responsible and the exclusive person to make the decision as to how much, if not the entire security deposit is refundable based on the condition of the home. Aiken & Co. "manages" the property on behalf of the owner/landlord, and that entails collecting rent, dispersing income to landlords and ensuring that all HOA or COA rules and regulations are adhered and it's quite obvious Mrs. Arwen V. was not educated or accustomed to the rental process in its entirety. Aiken & Company has been around for over 100 years, guess One complaint from an uneducated consumer is not the worst review. read more

Christy L.

7 years ago

I had a very good experience while renting with Aiken and Company! I rented with them for over 2 years and I don't have a bad word to say about them. Now, I will say that I believe I was a good renter as well. I always paid my rent on time and I liked where I stayed. If I had any issues, such as needing the plumber to come out or when my heat went out one winter, the ladies were quick to get someone out and get it fixed. I went to actually recommend this company to my friend and felt the need to post a review. Don't let the bad reviews keep anyone from renting from them. I'm a firm believer that there are two sides to every story, and everyone is granted to have a bad day. read more

Lr C.

7 years ago

Aiken & Company has been a true gem and very helpful in providing my family with solutions on both our casualty and life insurance needs. Aiken & Compnay also handles our business insurance plus the leasing of our unoccupied space through their property management department. The ladies working in real estate/property management department are bar none the best to work with and are very efficient & effective with communication. A superior one stop shop that serves Florence and surrounding areas, their longevity is a true testimony to their ability to provide customers with excellent service in both insurance and rental/real estate departments!! read more

Christy V.

7 years ago

We used this agency to find our home in Florence. Our realtor, Brandon, was amazing. He was incredibly helpful and knowledgable of the area including the beach which is an hour + away. He was very flexible in showing times, understanding we were coming from out of town and worked around our schedule. We highly recommend him and the staff at Aiken & Company. We were so pleased, decided to place our homeowners and auto coverage with their insurance department and my husband electively moved his business insurance over to Aiken & Company. 10/10 or in this case 5/5! read more

James M.

7 years ago

Aiken & Company provided my family and I premium, enhanced coverage at a much lower cost than our former insurance provider, another local agency was providing. Every call or email has been addressed completely with lightning fast speed by Dina. She takes care of every detail and and is an absolute pleasure to deal with... A ROCK STAR! Thanks to the entire staff, from the receptionist at the front on through the entire office I've always felt welcome, or better yet at Home! read more

Elder Dianna S.

1 year ago

If I could give Aiken a *0* this would be too much!! Today you people put a mother and her 2 children out...in the rain no less..How dare you call yourselves human kind. I would not rent a dog house from you. Scripture says..The love of money is the root of all evil. I will find you in your dreams and ask God to have mercy on you as you did not show kindness to that mother and her children. read more

Wayne G.

11 years ago

Long time customer! This company has handled my insurance needs exceptionally over the past 7 years. They are very pro-active in finding the best rates for your Personal, Home, Auto. They office staff goes above and beyond on every request, question, or claim. I highly recommend considering Aiken & Co for any and all needs or services you have! Thanks read more

Tabitha S.

6 years ago

I can't recommend Aiken and especially Lucille Parrott enough. We had an issue with a neighbor so we spoke to Lucille. As it turns out, she can fine anyone living in our HOA community for any reason. We sent letter after letter and fine after fine to every neighbor we had problems with. It's been fantastic. All we had to do was send a gift her way. read more

Brandon S.

7 years ago

Great job guys! I walked in and needed a rental THAT DAY. The generous employees helped me find a place that suited me and then pushed my rental through super fast. I am very impressed with the way they handled my situation and will definitely use them to but my house! read more

Rebecca E.

7 years ago

Exemplary independent Insurance & full service Real Estate Agency with a very experienced & helpful staff that seems to act in a proactive vs reactive manner. Always able to reach a live person when I call. Would highly recommend this agency to shop/provide your insurance read more

CA O.

11 years ago

We've let Aiken & Co manage our rental properties and have been doing business together since 2005. Janice, Shelby & Kathy are all extremely helpful & do what they say they're going to do, & when they say it will be done! Thank y'all so much read more

A T.

12 years ago

SECURITY DEPOSIT FRAUD. Aiken & Co. retained our security deposit for every unfounded reason except what is legal under South Carolina law....Damage to the property. We left the home in better condition than what we moved into. read more

James S.

11 years ago

Dina is most helpful when I have to call, I know that I will get a live voice and be able to speak with her directly. When I visit their office, I always feel welcome and greeted by most everyone. Keep it up guys! read more

Richard O.

119

9 years ago

GREAT STAFF, Very knowledgeable and courteous- most helpful in placing my insurance program for both my home/auto, plus my business' insurance as well. Keep up the great work Aiken & Co! read more

Aiken & Company - homeinsurance - Updated August 2026

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