Absolutely amazing team! So looking forward to go back to…read moreHawaii. Go directly to their homepage to rent, they have the best selection of really nice places and you will avoid Airbnb like fees.

This was my third time staying at the condos at the Pacific Monarch and I will stay there again in…read morethe future. I also recommend it to friends and family. It is homey and comfortable with incredible direct ocean views and Waikiki from a larger than normal, roomy lanai where I spent every morning with my coffee and fruit, and every evening at cocktail hour, just admiring the view. The staff of the Pacific Monarch are also very warm, friendly, & helpful. Deborah, the agent is a gem and makes the entire renting process easy and stress free and is a lovely person in general. She goes out of her way to make sure your stay is a pleasant one, and as enjoyable and relaxing as possible. Mahalo & Aloha Deborah!"

We spent a month in the Royal Moana property in Waikiki. unfortunately we were not able to get a…read moreunit with a parking space and if you are renting a car for your stay then a parking space is definitely necessary as other parking in the area is difficult to find and very expensive. The unit was mostly clean , the kitchen well equipped , loved that there was a good coffee maker and rice cooker. We felt safe in the area. The little Waikiki market next door was convenient but is very busy and a meeting place for homeless and others hanging out. They were very responsive to our needs and quickly responded to fix a couple issues. communication was excellent. the beds were comfortable but the other furniture was not. a wicker settee with a thin, worn and well used seatpad was the only seating except for two plastic molded chairs. we found the area noisy , busy ,a route for fire trucks, police and emergency vehicles . however it is very close to restaurants and all the life Waikiki has to offer if that is what you are looking for. the condo and area would not be our choice again but thats just because of what we enjoy and would want next time not because there was any problem with Ali'i Rentals. We would like to look at their other properties and have no hesitation renting from this company again.

Not trustworthy! My husband booked a place for us as we look for longer term housing. A while after…read morebooking and getting confirmation, they sent an email. It's a holiday weekend and they demanded a response the same day. We replied the following morning but were told they already cancelled our reservation. Wouldn't we just book again at their new price that's $1,500 more? Talking to them to try and resolve, it was clear they just wanted more money. There was no urgent issue, they never called, they just decided they could get more money than our reservation. So be warned if you reserve with them... they may leave you hanging. EDIT: The owner left a response citing verification processes. We completed everything asked for on booking and NEVER received any communications on August 28 or 29. I have the message receipts and can gladly share. Our only message was Aug. 30 and we responded within a day, despite the holiday weekend! The property was still available. They just wanted to jack the price over $1k.

Another great stay! This time, I was put in another room on the 23rd floor that was quiet even…read morethough it was right near the elevator. There was a nice long hallway away from the door, so I didn't really hear anyone. It was great when all of the valet remembered who I was, and it was nice that after a few days, I didn't have to tell them my car number. There were a couple of things that I didn't like. A couple of the people working the concierge desk tried to get me to wear a bracelet. I get why, but it's something I don't need. I just come here to sleep and take a shower. I'm not a tourist. The other thing was no light housekeeping anymore, just an exchange of towels or bedding. I didn't come here to make my bed...LOL! But the staff here is great! Which is why I keep returning.

Attended a timeshare presentation at Club Wyndham in Waikiki. After an opening conversation about…read moreour usual travels with Enzo, we entered the presentation room for an educational look at how timeshares work (this was all a first for us). Following the presentation, we sat back down with Enzo and ultimately concluded this wasn't for us. The moment we communicated that we weren't interested in taking the next step, he completely flipped a switch. His demeanor turned arrogant and aggressive. He asked, "Well what are you even doing here then?" I explained we came to learn about timeshares and see if it was a fit for us. He shot back immediately that it wasn't about learning -- it was a sales pitch, and he said that from the start. Which raises an obvious question: then why is there an entire educational presentation? Also to note, in the presentation the presenter literally said "We aren't going to try and sell you something today" which is obviously false. He became very unprofessional and in an incredibly patronizing and supercilious way asked, "So you would rather spend more money and get less when you travel?" -- over and over, unsatisfied with my answers, until we finally said: "Yes, we want to spend more money and get less." While I understand that a confrontational direct question is a sales tactic, his hostility was very uncomfortable to be around. After we said that "we have nothing else to say" on the matter he said we still had thirty more minutes and "here's a book you can look through" and proceeded to toss a book across the table at us. He then got up from the table and stormed off like an entitled man-child. After that two other employees stopped by to check in and the other presented the finance options, we never saw him again.

Waikiki Marina (via Tropical Escapes Realty) Elevator was…read moreout for 3 days at Waikiki Marina--a 30+ story building. We were on the 23rd floor and had to carry luggage up and down the stairs. I ended up breaking my right thumb doing this. Even worse--there was an 80-year-old woman on the 30th floor and a pregnant woman on the 28th, both forced to use the stairs. This is a serious safety hazard with no proper support or contingency plan. Completely unacceptable and dangerous. Would not stay here again.

I stayed here this past 4th of July for total of 7 nights with my family of four. My biggest…read moredissatisfaction was how an Ilikai pool staff member talked to my kids then me then my husband. On our last two days we were exhausted from being active at local beaches and not sleeping well so we decided to just relax at their 1st floor pool. On the last day my kids had just went in the pool (not even 5 minutes in) and asked a lady staff member (who btw acted like she owned the place so might have been a manager) if they had any pool noddles for the kids. In a rude tone she told them "do you see any noodles here?!". While this was happening I was already walking to the pool desk to ask the guy for pool noodles since he gave my kids and several senior lady's some the prior day. But my kids beat me to it so I stood by my kids as the rude staff lady finished talking and I told her that yesterday we were provided noodles and she told me in a rude tone "any pool toys are for you to provide, not us!". I didn't appreciate her tone, but understood. So I told my kids I'd talk to my husband about going to the store to get them some inflatable toys we could easily take home afterwards. So I made my way to where my husband was sitting and as we're taking about buying inflatable toys here comes the rude lady. She interrupted by walking up to my husband saying "you cannot sit here!". He asked why and she said that the lounging chair cannot be close to the shaded table. (For context, my husband moved that lounging chair about 4-5ft to get shade from the umbrella on our table as he was not trying to sunbathe.) My husband told her oh I'll put it back before we leave. HERE IS THE ULTIMATE NASTY RESPONSE WE GOT FROM THE STAFF LADY, SHE SAID: "I'M NOT MOVING TILL YOU PUT THE CHAIR BACK!". All while she stood next to my husband with her arms crossed! That's when I had heard enough and jumped in. I told her we are not bothering anyone and just came to chill and I don't like how she's talking to us. She insisted she was not moving. So I asked her what is her problem and why she's been sassy since my kids asked for pool noodles and now something silly like moving the chair. I told her at this point she's leaving me no option but to go complain and still in a sassy tone she tells me "come on I'll walk you there". I told her no need I know exactly where I need to go. As I walked to the Marina Resort office (where RCI guests get help) she also was walking pretty fast somewhere. So she left my husband alone all of a sudden. And on my way out of the pool area I told my kids to not talk to that lady. When I got to the Marina Resort office Shawn was there and he was a sweetheart. We need more hospitality staff like him! As soon as I had to retell what had happened I cried b/c I felt everyone starring at the pool area and I felt humiliated. Once Shawn listened he phoned someone from the main Ilikai office as they are the ones who mange the pool staff. So again I retold a lady on the phone what happened and made it clear that either that rude lady gets removed from the pool area or my family and I will leave. Once my complaint was heard over the phone I was assured the rude pool lady would be removed. I waited with Shawn for a few more minutes to compose myself as I didn't want my kids to see me crying. Shawn told me he wished he could offer me something to make things right but all he could offer was extending our next day checkout from 10am to noon. I accepted that since our flight was not till 3pm. I did return to the pool area where my husband and kids were and my husband told me to relax that the rude lady got a call then grabbed her belongings and left. So we were all able to relax. It blows my mind that working in hospitality a staff member could be so rude to kids and adults. I don't know if after we checked out that rude lady was allowed back in the job. But I wish Ilikai would have done more to make it up for us. We all know it's expensive to vacation in HI so we want to enjoy it and just feels like Ilikai should have done more. All I can say is that based on how this rude staff lady talked to us and how Ilikai didn't consider doing something to make things right for us this is not a place I'd recommend.

The house was rented for three days and a wedding event was held there for about 60 people. If you…read morewant a beautiful venue for a wedding or other event, this location is hard to beat. It has a huge yard right on the ocean with spectacular sunset views. People should be aware that pretty much all you're getting for your money is the location and scenery. The house has an old Hawaiian feel with large rooms and open architecture. It was built in 1964 and actually has a total of 10 bedrooms; however, there are only 6 bedrooms and 4 baths available for rental. The other bedrooms are either rented out separately, or the owner lives in them. Even though there is a large parking area, carport, and garage, there are only 4 spaces available when you rent the 6 bed, 4 bath part of the house. There is street parking available about 200 yds. away, but you have to walk on the shoulder of a very busy highway. The driveway entrance to the house is also on this same busy highway, so getting in and out is not easy. We were disappointed with the cleanliness and upkeep of the house. We had to wash the large sliding glass doors and several of the windows in prominent areas. Some of the screens in the bedrooms had large tears. There were several large mirrors in the dining room - one of which was cracked. There were not enough towels for all the guests - some bathrooms had no towels, and we had to supply our own. There was an odd collection of dishes and really not enough of them considering the number of people that could stay there. The dishwasher was not attached to the underside of the countertop, so every time we opened the door, the dishwasher would tilt forward, and dishes would spill out. We actually had to weed-wack a large area of the back lawn (right outside the back door where all the guests would be) where there were 12" tall grass weeds sticking up. The entrance to the house is a courtyard where there is a pool which is not very inviting since the bottom looks like it needs to be cleaned and refinished. Nobody wanted to go in the pool. Basically, this is an old island house that really needs some TLC. Also, be sure to read the rental pricing carefully. Paying $1,500/night to rent the place does not allow you to hold any events while you're there. There is an additional $3,000 fee if you want to hold an event. We were aware of that, so it wasn't a problem, but that extra cost should be considered if you're planning an event.

Booked an Air Bnb here, as they offered free parking and we opted with getting a rental so we…read moredidn't want to pay for each day (like most nearby hotels require). We did get a discounted rate since the amenities on the 6th floor were under construction (no jacuzzi/pool/sauna access). Luckily we were able to stay on the 36th floor (there's a total of 38) so we had amazing views from our balcony. The lobby area looks like a hotel and has a nearby little waterfall area that adds to the aesthetic. I enjoyed my stay here as I wasn't looking for any over the top amenities. We walked every day for food since we had endless options to choose from. The beach is within a 10 min walk as well so really you don't need a car if you stay here. They even have trolley services that will take you to different spots. Overall, I'd recommend staying here for the convenience of everything being so walkable but also the views were immaculate

I am jet-lagged and in need of a nap. There are loud construction noises in the adjoining room. I…read morecalled the desk to complain. They said manager would call me. No callback. This whole place is a dump. Avoid st all costs.

This company was very helpful to our family when we needed to cancel a reservation due to illness…read more We did not have travel insurance but they were able to re-rent the unit and refund a significant portion to us. I am very pleased with them and would not hesitate to use them again or recommend them.

Very Professional and responsive! Shout out to the property manager Paul for finding my Air Pods…read moreand getting them back to me as I use them as a hearing aid. Vacation was perfect.

Thanks VRBO, this place was pretty outdated with scuffed doors and fixtures, not really equipped…read morefor business travelers with limited outlets for laptops and cellphones. We had a great view overlooking the marina. Parking was expensive at $45/day, no pools nor jacuzzi nor amenities.

We are on the second floor of the building. Here are the issues:…read more1. We were not warned when we booked this stay that we wouldn't be able to use the lanai due to construction for the whole stay. And workers just showed up on the lanai one morning with no warning, 2. Because it's the second floor street and crowd noise is loud at night. 3. Over 3 in long cockroaches live here too and scurry across the floor. 4. The air conditioning is so loud that it wakes you up at night

You know your host is amazing when she responds to your questions ASAP over text while her mouth is…read morewide open getting dental work done! Every time I visit Honolulu, I always try to book one of Annie's rentals first and hope that there's availability during my trip dates! I'm one of those people that does extensive research and price comparisons on different rentals before every trip, and Annie's units are the best value every time. I've experienced two month-long stays at one of her Ilikai Marina units, and I'd book the exact same rental again every time I return if it's available. The unit was bright, clean, spacious, and peaceful. It had the most comfortable bed and pillows I've ever slept on. Even if I had a naked Ryan Gosling in my bed, I'd still choose sleep over sex because the bed and pillows are THAT comfortable. The Wi-Fi was fast and consistent, even during video-heavy Zoom calls, so you'll have no problems working remotely. The Ilikai Marina is a prime location with so much to do within walking distance like Magic Island, Ala Moana, and everything Waikiki has to offer. There's a Biki station right around the block, so I biked pretty much everywhere. On top of all this, Annie and Adrianne are incredibly responsive, friendly, and accommodating. I'd highly recommend booking with Annie, but hopefully not during MY travel dates because I want to rent with her when I'm in town, too!

We stayed at one of the units in the Ilikai, and Annie was absolutely awesome! The space was…read morecentrally located (right between Ala Moana and Waikiki) and had a huge balcony with lots of light and a gorgeous view. Additionally, we loved that there was a sliding door in the condo, that turned the apartment into a one bedroom when we wanted (but also allowed us to have open space when we wanted as well). Annie was super responsive and accommodating. From the booking process where she explained everything to going above and beyond such as leaving snacks in the kitchen, water in the fridge, and laundry detergent in the closet since we were staying longer term. These details made us feel really welcome and Annie also has the best suggestions on places to eat or things to do in the area. Grateful to work with Annie on this rental and will definitely be recommending to friends who come to Hawaii to visit!

Front desk - Patrick was helpful and knowledgable to the area. Gave me great information…read more Thank you!

Unit #905 - We were charged $1,020 for 4 nights...could not stay there AT ALL. The front door…read moredoesn't have a secure lock (all rusted and falling apart), the bed is old and worn, dark, dingy overall feels very worn, dated and not clean. Duct tape on the shutters, I envisioned cockroaches at night... We had to find other accommodations on the spot. Found a hotel a block away that was clean and much nicer....looking to see if I have any recourse with Booking.com since we never stayed there!!